Ratings based on 979 Verified Reviews
3.9 Room cleanliness
4.2 Service & staff
3.9 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 22 Apr 2024
Comment from Hotel Management
24 Apr 2024 by Sophie , Hotel Management
Dear Nicole,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Best Regards,Sophie FontanaGuest Experience ManagerNovotel Sydney Brighton Beach
by A verified traveler
Posted 28 Mar 2024
Comment from Hotel Management
24 Apr 2024 by Sophie , Hotel Management
Dear Natsumi,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Best Regards,Sophie FontanaGuest Experience ManagerNovotel Sydney Brighton Beach
by A verified traveler
Posted 15 Mar 2024
It was our 25th wedding anniversary after staying there on out wedding night 25 years ago. The staff at the front counter said we had been upgraded to a spa suite which was very appreciated. After having our dinner and returning to our room we had a ice bucket with a bottle of champagne and two glasses, chocolates and a handwritten card from the staff and management team. This was a gift and was a huge surprise. It made our stay and our night perfect.
Comment from Hotel Management
16 Mar 2024 by Sophie , Hotel Management
Dear David,I hope this response finds you well.Thank you kindly for taking the time to share with me your recent experience at the Novotel Sydney Brighton Beach.I am are truly delighted to read that you had an unforgettable 25th Anniversary experience with us. The Novotel team and I feel truly honoured that you chose to celebrate such a special occasion with us. I will also share your lovely feedback with the staff and Senior management.At the Novotel Sydney brighton beach it’s truly our mission to be a heartist at every opportunity during the guests journey. Been a heartist is about leading with your heart. It's using your creativity, innovation and empowerment to heart-warm, spotlight and genuinely connect with all our guests.Thank you again for your kind feedback, and we hope to see you again soon for another magnificent journey with us.I look forward to your early return.Best Regards,Sophie FontanaGuest Experience ManagerNovotel Sydney Brighton Beach
by A verified traveler
Posted 10 Mar 2024
It was a lovely property however it was undergoing renovation & our room was very noisy due to traffic
Comment from Hotel Management
14 Mar 2024 by Sophie , Hotel Management
Dear Gailene,Thank you for the great review of the Novotel Sydney Brighton Beach! We are so very glad that you enjoyed your stay. As you have kindly mentioned we are in the midst of some truly exciting changes in our hotel, as part of our commitment to enhancing our property and services we are currently undergoing renovations and all levels are yet to be completed. Your understanding is truly appreciated.I look forward to welcoming you in the near future for another magnificent stay. Sincerely,Best Regards,Sophie FontanaGuest Experience ManagerNovotel Sydney Brighton Beach
by A verified traveler
Posted 2 Mar 2024
Very convenient to the airport
Comment from Hotel Management
5 Mar 2024 by Sophie , Hotel Management
Dear Philomena,Thank you for the great review of the Novotel Sydney Brighton Beach! We are so very glad that you enjoyed your stay and hope to see you again very soon.I look forward to welcoming you in the near future for another magnificent stay. Sincerely,Best Regards,Sophie FontanaGuest Experience ManagerNovotel Sydney Brighton Beach
by A verified traveler
Posted 19 Feb 2024
Wow, what an amazing stay. The staff service and overall amenites of this hotel was outstanding. Will definitely be coming back if I needed a quick getaway but still be in sydney. The hotel is still undergoing renovations but even with the limitations myself and my partner had a great stay for his 30th Birthday. Easily the most affordable and convenient hotel in the Sydney area. Will be recommending friends and family. Pools, steam room sauna, gym, Walking distance to great restaurants, walking distance to the beach, very relaxing. Amazing views from balcony. Only thing is the amenities close quite early and there is limited lighting in the bedroom.
Comment from Hotel Management
23 Feb 2024 by Sophie , Hotel Management
Dear Phuong,Thank you for taking the time to tell us about your recent experience at Novotel Sydney Brighton Beach.We are delighted that you had a positive experience during your stay with us & loved all the renovated facilities the hotel has to offer. The Novotel team and I feel truly honored that you chose to celebrate such a special occasion with us, thank you. We appreciate the compliments regarding our team, restaurant and our beach front location. Our team take pride in our hotel to ensure that our guests have a wonderful experience.We thank you for choosing to stay with us at Novotel Sydney Brighton Beach and we look forward in welcoming you back in the near future.As always, thank you for your loyalty.Kind regards,Sophie FontanaGuest Experience ManagerNovotel Sydney Brighton Beach
by A verified traveler
Posted 30 Jan 2024
Very nice place clean and highly recommend
10/10
the stuff are very nice and helpful
Comment from Hotel Management
23 Feb 2024 by Sophie , Hotel Management
Dear Salivan,I hope this response finds you well.Thank you kindly for taking the time to share with me your recent experience at the Novotel Sydney Brighton Beach and for your ongoing loyalty which we appreciate.I would like to take this opportunity and on behalf of all our staff to truly thank you for your kind compliments and for appreciating our passion and dedication for hospitality.At the Novotel Sydney Brighton beach, it’s truly our mission to be a heartist at every opportunity during the guest's journey. Been a heartist is about leading with your heart. It's using your creativity, innovation and empowerment to heart-warm, spotlight and genuinely connect with all our guests.Thank you again for your kind feedback, and we hope to see you again soon for another magnificent journey with us.I look forward to your next stay with us.Best Regards,Sophie FontanaGuest Experience ManagerNovotel Sydney Brighton Beach
by A verified traveler
Posted 26 Jan 2024 on Hotels
Comment from Hotel Management
27 Jan 2024 by Sophie , Hotel Management
Dear Ahmed,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Best Regards,Sophie FontanaGuest Experience ManagerNovotel Sydney Brighton Beach
by A verified traveler
Posted 24 Jan 2024 on Hotels
Comment from Hotel Management
27 Jan 2024 by Sophie , Hotel Management
Dear Ahmed,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Best Regards,Sophie FontanaGuest Experience ManagerNovotel Sydney Brighton Beach
by A verified traveler
Posted 24 Jan 2024
I’m happy to stay
Comment from Hotel Management
23 Feb 2024 by Sophie , Hotel Management
Dear Salvacion,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Best Regards,Sophie FontanaGuest Experience ManagerNovotel Sydney Brighton Beach
