Ratings based on 725 Verified Reviews
4.2 Room cleanliness
4.2 Service & staff
3.8 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler from Durham
Posted 9 Jun 2024
The staff were pretty great; the breakfast was worth the charge: tasty, quick, and great service. Biggest complaint was the room: the hot water tap didn't work in the sink and when told the front desk shrugged it off blaming someone for sealing it but not willing to give us a change of room.
Comment from Hotel Management
10 Jun 2024 by Reception, Hotel Management
Dear Guest,Thank you very much for taking the time to leave us a review and rating of your stay.We appreciate the detailed information provided for us in regards to the facilities within your room, we apologize that this issue concerning the hot water tap was not caught prior to your check in and are grateful for you to bring this to our attention.We apologize that your complaint was not actioned during the time of your stay and are investigating a solution.We hope we can welcome you back to stay with us again.
by A verified traveler
Posted 11 Apr 2024
The place was clean and tidy. I booked 2 rooms about 3 months back and we were allocated on the ground and second floor, I asked if we could have adjacent rooms and was told that all the other rooms were booked inspite of the vacancy sign being displayed. The games room was leaking due to the rain.
Comment from Hotel Management
11 Apr 2024 by Jack, Hotel Management
Dear Bertwald,Thank you for taking the time to leave us a review of your stay. We apologize that we were unable to grant your request for your rooms to be adjacent during your stay unfortunately for these dates of your stay as we had very limited availability.
by A verified traveler
Posted 31 Mar 2024
Old world charm in a convenient location meets modern accommodation and friendly service.
Great value for a room with ensuite near the town centre with a full cooked breakfast available downstairs.
Comment from Hotel Management
31 Mar 2024 by Jack, Hotel Management
Dear Daniel,Thank you very much for leaving us a generous review and rating of your stay with us. We are glad that you enjoyed the delicious hot breakfast in the morning.We look forward to welcoming you back to stay with us again.
by A verified traveler
Posted 7 Mar 2024 on Wotif
Comment from Hotel Management
8 Mar 2024 by Reception, Hotel Management
Dear John,Thank you for taking the time to leave us a generous review of your stay with us.
by A verified traveler
Beautiful and full of nostalgia
Posted 3 Mar 2024 on HotelsGorgeous place with wonderful authentic period decor and furnishings. Really nice people. Was a treat to stay here.
Comment from Hotel Management
6 Mar 2024 by Metropole Guesthouse Team, Hotel Management
10/10 Thank you!We hope to see you again at the Metropole.
by A verified traveler
Posted 3 Mar 2024 on Wotif
Comment from Hotel Management
6 Mar 2024 by Metropole Guesthouse Team, Hotel Management
Thank you for your score, we hope to see you again soon
by A verified traveler
Posted 3 Mar 2024
Comment from Hotel Management
24 May 2024 by Reservations, Hotel Management
Thank you for leaving such a kind rating of your stay with us! We hope to welcome you back again for a future stay
by A verified traveler
Posted 3 Mar 2024
Old world charm, very conveniently located for the railway station.
Comment from Hotel Management
6 Mar 2024 by Metropole Guesthouse Team, Hotel Management
Thank you for your review, we are glad that you enjoyed your stay with us
by A verified traveler
Posted 1 Mar 2024
Comment from Hotel Management
6 Mar 2024 by Metropole Guesthouse Team, Hotel Management
Thank you for the great score, we hope that you come back and visit us again!
by A verified traveler
Posted 5 Feb 2024 on Lastminute
We enjoyed our stay, with great service and a fantastic breakfast tied in to the price. Thanks again.
Comment from Hotel Management
6 Feb 2024 by Reception, Hotel Management
Dear Bart, Thank you for leaving such a wonderful review. We would love to welcome you back again someday!Kind regards
