Ratings based on 958 Verified Reviews
4.6 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 14 May 2024
All good
by A verified traveler
Posted 11 May 2024
Super kid friendly, easy amenities. I went off season but will be back
by A verified traveler
Posted 7 May 2024
Good, but far from CBD
by A verified traveler
Posted 25 Apr 2024
We loved our stay! Rooms were clean and spacious & not far from Casula Mall. Exceptional customer service made our stay extra pleasant - esp from Remi, he was so friendly and must we say, he deserves a raise! Thank you Remi for your above and beyond customer service. Because of you, we will always book here!
by A verified traveler
Posted 25 Apr 2024
by A verified traveler
Posted 10 Apr 2024
Really great hotel, I stay in Sydney a lot and this hotel was reasonably priced, fantastic rooms, really comfortable bed with top quality linen and the restaurant downstairs was brilliant. I ate there twice and both times I had a great experience. The steak in particular was so good. I will definitely stay there again.
by A verified traveler
Posted 30 Mar 2024
We had nothing but problems staying here. Had to change rooms 3 times due to issues and still had aircon not working in the 3rd room but gave up when staff couldn't care less and didnt bother getting back to me about it. Finally got told on leaving the whole facility has electrical issues they can't currently resolve. We only had 1 decent nights sleep out of 4 as the room was too hot but given no compensation at all even though they knew it was an issue. Also, if an event is on at the attached entertainment venue there is no parking at all as there's no dedicated hotel guest parking. The rooms are nice but the issues left us not enjoying them. Definitely wouldn't stay here again.
by A verified traveler
Posted 29 Mar 2024
Average
by A verified traveler
Posted 10 Mar 2024
by A verified traveler
Posted 5 Mar 2024
I stayed in the same room consecutively in January and March. I see the same cobwebs in the same place, toilet floors with the same stain marks and the shower water overflowing to the bathroom floor. The reception staff don't want to price match what i find in other booking websites. WHY? The staff hesitate to fix a sofa bed for us. WHY? Some of the younger reception staff come across as borderline rude. Not sure if they've been trained in hospitality.
Comment from Hotel Management
14 Mar 2024 by Nathan, Hotel Management
Dear Muralidhar,Thank you for your feedback, and my sincere apologies for your experience here with us. As a hotel we take pride in our product from our customer service to our hotel rooms. Our aim is to make sure that our guests have a pleasant stay and enjoy the services we offer.Regarding matching rates, the reason why some of the rates are much cheaper on the websites is due to putting incorrect dates. As long as the dates match as what we have online, we are more than happy to match the rates.For the rooms, I will make sure that our room attendants are keeping up to standards with the cleanliness of our rooms. Also, I will inform our reception team to ensure that they are providing excellent customer service for all our guests.Thank you for your feedback and my apologies for your experience with us.Kind regards,Nathan Pedrosa Hotel Manager Mercure Liverpool
