Ratings based on 984 Verified Reviews
4.0 Room cleanliness
4.1 Service & staff
3.8 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 30 Apr 2024
Close to Sydney zoo
Comment from Hotel Management
2 May 2024 by Mercure Sydney Blacktown Reception, Hotel Management
Dear Kirsten,We very much appreciate your comments regarding your stay at the Mercure Sydney Blacktown. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Mercure Sydney Blacktown Reception and Team
by A verified traveler
Posted 28 Apr 2024
My flights was delayed so I called up the hotel to let them know I will be arriving almost 2 days late. They were ok with it. When I got there they gave me a key to my room. I went to the room and someone was already staying in itZ the bed was h made and there was a bag full of cans. The towels had been used.
Immediately I went to the masher who was an uncooperative and arrogant man.
He organised another room but was far from apologetic and had the worst attitude for someone working with the Accor brand.
I asked for a better room which he basically denied could be changed. Basically told me I don’t care if you complain touch luck.
The breakfast which I paid for was below par. The buffet spread was barely anything. Absolutely disappointing amd certainly not a 4 star rating - misleading
Comment from Hotel Management
2 May 2024 by Mercure Sydney Blacktown Reception, Hotel Management
Dear Rupika,Thank you for taking the time to tell us about your experience at the Mercure Sydney Blacktown. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Mercure Sydney Blacktown Reception and Team
by A verified traveler
Posted 25 Apr 2024
Comment from Hotel Management
18 May 2024 by Mercure Sydney Blacktown Reception, Hotel Management
Thank you for taking the time to tell us about your experience at the Mercure Sydney Blacktown. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Mercure Sydney Blacktown Reception and Team
by A verified traveler
Posted 28 Mar 2024
by A verified traveler
Posted 19 Mar 2024
Firstly, we were greeted by an electronic check in device! ( very impersonal )
One only toilet roll, no tea towel, no dishwashing liquid, black unhygienic mould in shower recess and the most uncomfortable squeaky bed mattress I’ve ever slept on! Woke up with an aching lower back! Three pillows instead of four!
Most disappointing
Comment from Hotel Management
21 Mar 2024 by Mercure Sydney Blacktown Reception, Hotel Management
Dear Utsav Aryal,Thank you for taking the time to tell us about your experience at the Mercure Sydney Blacktown. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Please do not hesitate to contact me directly on 02079020800 if you wish to discuss this matter in further details.Sincerely,Mercure Sydney Blacktown Reception
by A verified traveler
Posted 18 Mar 2024
Convenient to shops and restaurants. Room is perfect for families and always clean.
Comment from Hotel Management
21 Mar 2024 by Mercure Sydney Blacktown Reception, Hotel Management
We are so glad you enjoyed your stay with us. Thank you for the positive feedback, we highly appreciate it. Hope you choose to stay again soon. Kind regards, Mercure Sydney Blacktown
by A verified traveler
Posted 6 Mar 2024 on Wotif
by A verified traveler
Posted 3 Mar 2024
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by A verified traveler
Not great
Posted 2 Mar 2024 on HotelsWould never stay again, felt very run down, room had a funny smell and was not comfortable at all
by A verified traveler
Posted 29 Feb 2024 on Wotif
