Ratings based on 819 Verified Reviews
3.5 Room cleanliness
3.8 Service & staff
3.2 Room comfort
3.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 3 Apr 2024
Room was clean and comfortable staff were very helpful would stay there again
by A verified traveler
Posted 30 Mar 2024
Good location. Great service.
by A verified traveler
Posted 10 Mar 2024
Description of the room I booked was misleading.. the first room I was given a room keyforkey
Comment from Hotel Management
23 Mar 2024 by Marco Polo Reception, Hotel Management
Dear Shane,We apologize for any confusion or inconvenience caused by the description of the room you booked. Your feedback is crucial, and we will review our room descriptions to ensure accuracy for future guests. Please accept our sincerest apologies for any inconvenience you experienced. If there's anything else we can assist you with, please don't hesitate to reach out. We hope to have the opportunity to provide you with a better experience in the future.Best regards,Marco Polo Motors Inn
by A verified traveler
Posted 25 Feb 2024
Overall a little misled by photos.
the reception staff was nice enough to give us a refund after only a few hours after we inspected our room (mould in bathroom and roof, no security on windows, unpleasant smell) and surrounding neighbours
Felt a little uneasy especially with two young teenagers girls
Comment from Hotel Management
23 Mar 2024 by Marco Polo Reception, Hotel Management
Dear Kayla,Thank you for bringing this to our attention. We sincerely apologize for the discrepancies between the photos and the actual condition of the room. We're grateful for your understanding and patience as we promptly addressed your concerns and provided a refund. Your feedback regarding the issues with the room and the surrounding environment is deeply concerning, and we will take immediate steps to rectify these issues to ensure the safety and comfort of all our guests. We appreciate your honesty and hope to have the opportunity to regain your trust in the future.Best regards,Marco Polo Motors Inn
by A verified traveler
Posted 20 Feb 2024
The staff were excellent but the room was dirty the tv was old and the remote did not work and there was a very uneasy atmosphere to this place iwill never visit this place again
Only good point I could find is the staff were very good I
Comment from Hotel Management
23 Mar 2024 by Marco Polo Reception, Hotel Management
Dear Dennis,Thank you for sharing your experience with us. We deeply regret that your stay did not meet your expectations. We appreciate your kind words about our staff, and we apologize for the shortcomings you encountered with the cleanliness of the room, the outdated TV, and the atmosphere. Your feedback is essential to us, and we will address these issues promptly to ensure a better experience for our guests in the future. We understand your decision not to return, but we hope you might reconsider giving us another chance to exceed your expectations in the future.Best regards,Marco Polo Motors Inn
by A verified traveler
Posted 3 Jan 2024 on Wotif
This is a nice convie
Comment from Hotel Management
12 Jan 2024 by Marco Polo , Hotel Management
Dear Sara,Thank you for your positive feedback on our service. We will pass it on to the team and take it as a motivation to improve your experience in the future.Regards,
by A verified traveler
Posted 1 Jan 2024 on Wotif
Comment from Hotel Management
7 Jan 2024 by Marco Polo , Hotel Management
Hi Joerg,Thank you for a great feedback. We hope to see you again
by A verified traveler
Posted 9 Dec 2023
my last stay the room was not very welcoming. dirty poorly cleaned hair on the floor. Room 106
Comment from Hotel Management
4 Jan 2024 by Marco Polo Reception, Hotel Management
Thank you for sharing your experience with us. Your feedback is highly valuable, and we will take them into consideration as we continue to grow and improve our services. We apologise that the amenities we provided were not enough for your needs. Our staff work hard every day to try and create the best experience for all of our guests. We will work hard to address these issues and ensure that future experiences with us are much improved. Again, we appreciate your honesty and your patience, and we hope to see you again soon.
by A verified traveler
Posted 30 Nov 2023
Close to transport . Restaurants and RPA Hospital
Comment from Hotel Management
2 Dec 2023 by Marco Polo Motor Inn Sydney, Hotel Management
Dear guest,Thank you for your positive feedback on our service. We will pass it on to the team and take it as a motivation to improve your experience in the future.Regards,
by A verified traveler from Biggera Waters
Posted 27 Nov 2023
neat room, great bed but no service between bights of stay.
Comment from Hotel Management
4 Jan 2024 by Marco Polo Reception, Hotel Management
Thank you for sharing your experience with us. Your feedback is highly valuable, and we will take them into consideration as we continue to grow and improve our services. We apologise that the services we provided were not enough for your needs. Our staff work every day to try and create the best experience possible for all of our guests. We will work hard to address these issues and ensure that future experiences with us are much improved. Again, we appreciate your honesty and your patience, and we hope to see you again soon.
