Ratings based on 981 Verified Reviews
4.3 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 14 Jun 2024
Great
Comment from Hotel Management
20 Jun 2024 by SK, Hotel Management
Dear Donald,Thank you so much for your fantastic review! We're delighted to hear that you had such a great experience and rated us 5 out of 5. Your kind words and positive feedback mean the world to our team and serve as a wonderful encouragement.We can't wait to welcome you back for another excellent stay. If there's anything we can do to make your next visit even better, please don't hesitate to let us know.Sincerely,SaadFOM
by A verified traveler
Posted 12 Jun 2024
Good price
Comment from Hotel Management
12 Jun 2024 by SK, Hotel Management
Dear Tonya,Thank you for your feedback. We're pleased to hear that you found our pricing to be good value. Providing excellent service at a competitive price is one of our top priorities, and it's gratifying to know that you appreciated this aspect of your stay.If you have any additional comments or suggestions on how we can further improve your experience, please feel free to share. Your feedback is essential in helping us maintain and enhance the quality of our services.Thank you once again for your positive remarks. We look forward to welcoming you back soon.Best regards,SaadFOM
by A verified traveler from Caroline Springs
Posted 9 Jun 2024
Very nice and convenient
Comment from Hotel Management
11 Jun 2024 by SK, Hotel Management
Dear Majid,Thank you for taking the time to share your feedback with us. We truly value your input and are pleased to hear about your experience.We are committed to providing exceptional service and ensuring every guest has a memorable stay. Your comments highlight areas where we can improve, and we are grateful for your insights.If there is anything specific you would like to discuss or any further assistance you require, please do not hesitate to reach out to us directly at 029850 9300. We hope to have the opportunity to welcome you back and exceed your expectations in the future.Warm regards,SaadFOM
by A verified traveler
Posted 31 May 2024
we were very pleased with the whole experience.we liked how the motel is close to the Uni.Staff were friendly and nothing was to much trouble.special mention to Jessica at Reception so understanding and friendly.
Comment from Hotel Management
3 Jun 2024 by SK, Hotel Management
Dear Lea-ann,Thank you for your wonderful feedback! We are thrilled to hear that you were very pleased with your entire experience at our motel.Our team takes great pride in providing exceptional service, and we are delighted to know that our friendly staff, particularly Jessica at Reception, made a positive impression on you. Your kind words will be passed along to her, and she will be recognized for her understanding and friendliness.It's great to hear that our convenient location close to the university was beneficial for you. We strive to offer a comfortable and accessible stay for all our guests.We look forward to welcoming you back on your next visit. If there is anything we can do to make your stay even more enjoyable, please do not hesitate to let us know.Kind regards,SaadFOM
by A verified traveler
Posted 30 May 2024
It was a totally positive experience.
Wonderful Staff and a hidden gem of a restaurant within the facility.
Comment from Hotel Management
31 May 2024 by SK, Hotel Management
Dear Brad,Thank you so much for your glowing review! We're thrilled to hear that you had such a positive experience with us. Our staff takes great pride in providing exceptional service, and it’s wonderful to know they made a difference during your stay. We're also delighted that you enjoyed our restaurant, which truly is a hidden gem within our facility.We look forward to welcoming you back in the future. Please don’t hesitate to reach out if there’s anything we can do to make your next visit even more enjoyable.Warm regards,SaadFOM
by A verified traveler
Posted 17 May 2024
Excellent service and friendly staff. Clean rooms
Comment from Hotel Management
20 May 2024 by SK, Hotel Management
Dear Martin,Thank you so much for taking the time to share your wonderful feedback with us! We are thrilled to hear that you had an excellent experience during your stay. Our team strives to provide exceptional service and a welcoming atmosphere for all our guests, and it's rewarding to know that we succeeded in making your stay enjoyable.We are delighted that you found our rooms clean and our staff friendly. Our housekeeping team works diligently to maintain high standards of cleanliness, and our staff members are dedicated to ensuring that each guest feels at home.Your positive comments serve as great motivation for us to continue delivering top-notch hospitality. We look forward to welcoming you back on your next visit and making your stay even more memorable.Warm regards,SaadFOM
by A verified traveler
Posted 17 May 2024
Comment from Hotel Management
11 Jun 2024 by SK, Hotel Management
Dear Cath,Thank you for taking the time to provide your feedback and for rating your stay with us. We are thrilled to hear that you enjoyed your stay and appreciated the spacious room, comfortable bed with extra blankets, cleanliness, and quiet environment.We strive to offer excellent value and are glad to know that these aspects met your expectations. However, we are always looking for ways to improve and would love to know what we could do to make your next stay a perfect 5 out of 5.If you have any specific suggestions or further comments, please do not hesitate to share them with us. Your insights are invaluable in helping us enhance our services and ensure an even better experience for all our guests.We look forward to welcoming you back soon and providing an even more enjoyable stay.Warm regards,SaadFOM
by A verified traveler
Posted 24 Apr 2024
Beautiful setting, easy free parking, walking in lovely uni grounds, walk to Macquarie Centre, comfy beds,,quiet dark room for great sleep, good price
Comment from Hotel Management
28 Apr 2024 by SK, Hotel Management
Dear Sue,We're thrilled to hear that you enjoyed the beautiful setting of our hotel and the convenience of our free parking. It's wonderful to know that you appreciated the opportunity to walk in the lovely university grounds and to easily reach Macquarie Centre. Providing comfortable beds and a peaceful, dark room for a great night's sleep is always our goal, and we're delighted that you found your stay so restful. Thank you for choosing us, and we're glad you found the price to be good value. We hope to welcome you back soon for another enjoyable stay.Regards,SaadFOM
by A verified traveler
Posted 22 Apr 2024
The manager was great and friendly.
The reception staff was uninterested and dismissive. I would not stay there again nor recommend it as a place to stay.
Comment from Hotel Management
23 Apr 2024 by SK, Hotel Management
Dear Chris,It sounds like you had a mixed experience at the hotel. It's unfortunate that the reception staff didn't meet your expectations, especially considering the positive impression left by the manager. Your feedback is valuable for the hotel's management to address any issues and improve the overall guest experience. If you choose not to stay there again, it's understandable, and your decision may help others make informed choices about where to stay.Regards,SaadFOM
by A verified traveler
Posted 18 Apr 2024
Quiet location with good sized room. Overlooking open park land and lake from windows and balcony was a welcome bonus. A slightly hilly 10-15 minute walk to Macquarie Shopping Centre made entertainment, eating and shopping a breeze. Happy to recommend.
Comment from Hotel Management
22 Apr 2024 by SK, Hotel Management
Dear Peter,We're delighted to hear that you enjoyed your stay with us! It's fantastic that you appreciated the quiet location, spacious room, and the beautiful view of the parkland and lake from your windows and balcony. We're glad the proximity to Macquarie Shopping Centre added to your convenience and enjoyment. Thank you for recommending us, and we hope to have the pleasure of welcoming you back again soon! If there's anything else we can assist you with, please don't hesitate to reach out.Regards.SaadFOM
