Ratings based on 843 Verified Reviews
4.0 Room cleanliness
3.9 Service & staff
4.0 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 23 Apr 2024
Excellent customer service - staff very friendly and helpful in every way. Room was clean, quiet and absolutely massive given the price paid. Location is brilliant. Stone's throw from station, dining options, village shops and Woolworths. Will stay again.
by A verified traveler
Posted 11 Apr 2024
The women at the front desk downgraded our room... I did not want to give her my phone number but gave her my email. She was quite upset about that. She said she had to change something. She then removed the paperwork she had from the counter and printed a new page and wrote a different room # on it. Instantly, she was a new, happy person, giggling about holidays and so on. We then had a small room with no sofa. Quite bazarre really.
Comment from Hotel Management
17 Apr 2024 by April, Hotel Management
Dear Vicky,We are sorry to hear that we you felt this way, but I don't think we would have down graded you unless we asked you. Did you book a One Bedroom Apartment? We would have moved you to a different room because the room that we had you going into wasn't ready when you arrived.Thankyou for your review, we do appreciate your feedback.Kind Regards,Front Desk
by A verified traveler
Posted 10 Mar 2024
Soo good. Everythings in one flat. But super cheap as well. Only one station from Katoomba. Easy and peaceful. Good cooking saving money
Comment from Hotel Management
10 Mar 2024 by Kelly Egan, Hotel Management
Dear Lee, We would like to thank you for taking the time to review our hotel. We appreciate your feedback and are pleased that you enjoyed your stay with us. We hope to welcome you back to Leisure Inn Spires in the near future.StayWellKelly Egan
by A verified traveler from Arana Hills
Posted 18 Jan 2024
The room stank terribly, doors were very noisey, room is old and in need full refurbishment. No ventilation for shower, had to open awning window to let steam out. Very little privacy through bathroom window when light on. Bed and pillows stained.
Comment from Hotel Management
23 Jan 2024 by Cheyne, Hotel Management
Dear Timothy,Thank you for taking the time to share your insights. I am sorry you felt let down. The head of our Maintenance and Housekeeping Departments are taking a look at your room to see what can be improved. Staywell,Front Office Leisure Inn Spires
by A verified traveler
Posted 4 Jan 2024 on Lastminute
great location, great value for money
Comment from Hotel Management
17 Jan 2024 by April , Hotel Management
Thankyou Jessica, for taking the time to review our hotel,we are pleased we were able to meet your expectations.We look to welcome you back in the near future. StayWell,April Blyth
by A verified traveler
Posted 29 Dec 2023 on Wotif
This property was centrally located and within walking distance to everything we needed. The apartment was very spacious and comfortable. Check in staff friendly.Despite the double glazing you can still hear the trains- this didn’t bother me and I would stay again but if you are a light sleeper it may be an issue.
Will stay again
Comment from Hotel Management
16 Jan 2024 by April Blyth, Hotel Management
Dear Rochelle,Thank you for sharing your positive experience with us. We are delighted to hear that our centrally located property met your needs, offering the convenience of walking distance to everything.We also appreciate your feedback regarding the noise from trains. While it did not bother you, we understand that it may be a consideration for light sleepers. Your understanding is valued, and we look forward to welcoming you back for another stay in the future,Stay Well,April BlythFront Desk
by A verified traveler
Posted 14 Oct 2023 on Wotif
Overall, it was pleasant accomodation but if the older lady at the reception who gave us our key was friendly and helpful, it would be perfect
Comment from Hotel Management
22 Oct 2023 by Kelly, Hotel Management
Dear Shellon, Thank you for taking the time to review our hotel. We are thrilled to hear that you enjoyed your stay & It is always a pleasure to read positive comments as we work hard to maintain our high standards & good value!We certainly look forward to welcoming you back again here at the Leisure Inn Spires Stay Well,April BlythFront Desk
by A verified traveler
Posted 9 Oct 2023
Location, friendly receptionist, clean, great layout men and electric blanket, security
Comment from Hotel Management
10 Oct 2023 by April , Hotel Management
Dear Christine, Thank you for taking the time to review our hotel. We are pleased to read you enjoyed your stay & delighted that we have met your expectations.we look to welcoming you back again here at the Leisure Inn SpiresStay Well,April BlythFront Desk
by A verified traveler
Posted 5 Oct 2023 on Hotels
Comment from Hotel Management
7 Oct 2023 by April , Hotel Management
Dear EricThankyou for responding to our guest feedback. We are sorry that we did not met your expectations. We look forward to welcoming you back here at the Leisure Inn SpiresStayWell,April BlythFront Desk
by A verified traveler
Posted 27 Sep 2023 on Wotif
Comment from Hotel Management
7 Oct 2023 by April , Hotel Management
Dear Hilary,Thankyou for responding to our guest feedback. We look forward to welcoming you back here at the Leisure Inn SpiresStayWell,April BlythFront Desk
