Ratings based on 964 Verified Reviews
4.0 Room cleanliness
4.2 Service & staff
3.8 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 29 Apr 2024
by A verified traveler
Posted 27 Apr 2024
by A verified traveler from azusa
Posted 27 Apr 2024
Easy access to most activities
Comment from Hotel Management
29 Apr 2024 by Sarthak (Saz) Bhatia, Hotel Management
Dear Avelina,Thank you for your amazing review of your stay at ibis Sydney Darling Harbour. It's fantastic to know that you had such a positive experience. Your feedback is motivating for our team, and we're grateful for your kind words. We are excited to welcome you again and ensuring your next visit is just as pleasant.sincerely,Saz Bhatiaibis Sydney Darling Harbour
by A verified traveler
Posted 27 Apr 2024
Comment from Hotel Management
29 Apr 2024 by Sarthak (Saz) Bhatia, Hotel Management
Dear David,Thank you for your amazing review of your stay at ibis Sydney Darling Harbour. It's fantastic to know that you had such a positive experience. Your feedback is motivating for our team, and we're grateful for your kind words. We are excited to welcome you again and ensuring your next visit is just as pleasant.sincerely,Saz Bhatiaibis Sydney Darling Harbour
by A verified traveler
Posted 14 Apr 2024
I found the rooms were outdated and old.
Bathroom tap was loose and sink kept clogging up.
Comfortable sleep though, bed was great.
Great service.
Comment from Hotel Management
23 Apr 2024 by Sarthak (Saz) Bhatia, Hotel Management
Dear Melinda,Thank you for taking the time to tell us about your experience at the ibis Sydney Darling Harbour. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Sarthak (Saz) BhatiaHotel Manager
by A verified traveler
Posted 24 Mar 2024
I did like the fact I was in my room and in
Just my boxer shorts and they gave someone else a key to my room. ( two men just walked in) .
Then I went out and when I came back my room key did not work .
Then I went out Saturday morning I came back and room key would not work again .whatever you do people do not stay here .
by A verified traveler from New Smyrna Beach
Posted 21 Mar 2024
Property not kept up. Looks like it is going to be torn down soon as no money has been put into this property. We have been going to it since 2002 (22 yrs) & it’s in terrible condition.
by A verified traveler
Posted 11 Mar 2024
The property is in need of renovation. The toilet seat was falling off, the tap moved sideways, the toilet paper holder was half off, there had obviously been a flood and the damage was obvious, shabby.
The staff was lovely , the facilities mediocre.
Comment from Hotel Management
12 Mar 2024 by Sarthak (Saz) Bhatia, Hotel Management
Dear Keren,Thank you for sharing your feedback regarding your recent stay with us.It's wonderful to hear your kind words about our staff, but we apologise for the inconvenience caused by the condition of the room. Please rest assured that we take your comments seriously, and we will address the issues you mentioned to ensure a more comfortable experience for our guests in the future.We appreciate your valuable feedback and hope to have the opportunity to welcome you back for a more enjoyable stay.sincerely,Saz BhatiaHotel Manageribis Sydney Darling Harbour
by A verified traveler
Posted 10 Mar 2024
It was ok except you can hear running water from other rooms..
Comment from Hotel Management
12 Mar 2024 by Sarthak (Saz) Bhatia, Hotel Management
Dear Louis,Thank you for sharing your feedback with us.We're glad to hear that your overall experience was satisfactory. However, we apologise for any inconvenience caused by noise disturbances during your stay. Your comments will be shared with our team to ensure we address this issue and enhance our guests' experiences in the future.We appreciate your understanding and hope to welcome you back for an even better stay.sincerely,Saz BhatiaHotel ManagerIbis Sydney Darling Harbour
by A verified traveler
Posted 5 Mar 2024
Close to many attractions
Comment from Hotel Management
6 Mar 2024 by Sarthak (Saz) Bhatia, Hotel Management
Dear Sherilyn,Thank you for your excellent review and for choosing to stay with us at ibis Sydney Darling Harbour.We are delighted to hear that you enjoyed our location. Your satisfaction is our priority, and we are pleased to have met your expectations.We look forward to welcoming you back for another enjoyable stay in the future.sincerely,Saz BhatiaHotel ManagerIbis Sydney Darling Harbour
