Ratings based on 968 Verified Reviews
4.4 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 30 Apr 2024
Close to the hospital
Comment from Hotel Management
2 May 2024 by Johan T, Hotel Management
Hi Naomi,Thank you for your feedback and rating. Happy to know that you enjoyed your stay with us. See you again next time.Regards,Johan TOperations Manager
by A verified traveler
Posted 5 Apr 2024
This place met all our expectations it was comfortable for 3 people, it had all required facilities. The cafe had great options and the food was tasty and service was friendly.
Comment from Hotel Management
5 Apr 2024 by Feri , Hotel Management
HI Mary,Thank you for your choosing to stay with Hotel Urban St. Leonards. We are glad to know that you enjoyed your stay with us and also the positive review of our Sure Cafe. Hope to see you again soon. Best Regards - Feri
by A verified traveler
Posted 31 Mar 2024
Nousy room. Traffic!!
Comment from Hotel Management
31 Mar 2024 by Feri, Hotel Management
Dear Stephen,We apologize for the traffic noise during your stay. We would like to inform you that we have Urban Balcony rooms located on the opposite side of the road, the rooms are quiet. We hope to see you again soon at Hotel Urban St. Leonards. Best Regards - Feri
by A verified traveler
Posted 17 Mar 2024
Great location, convenient, comfortable.
Comment from Hotel Management
20 Mar 2024 by Feri, Hotel Management
Hi Kimberly, Thank you for the time to leave an excellent review. we are pleased to know that you enjoyed your stay with us. Our location is also very close to St. Leonards train station and the bus stop is just out front of the hotel.We hope to see you again soon.
by A verified traveler from Sydney
Posted 9 Mar 2024
Great little cafe on restaurant. Presentation and taste amazing.
Comment from Hotel Management
10 Mar 2024 by Feri , Hotel Management
Hi Maria, Thank you very much for your feedback. We really appreciate your time to give us a review about our cafe. We really hope to see you again soon at Hotel Urban St. Leonards.
by A verified traveler
Posted 3 Mar 2024
Comment from Hotel Management
23 Mar 2024 by Feri, Hotel Management
Hi Kylie, Thank you for your time to leave an excellent review for us. we are glad to know that you enjoyed your stay with Hotel Urban St. Leonards. We hope to see yo again soon. Best Regards - Feri
by A verified traveler
Posted 3 Mar 2024
Comment from Hotel Management
5 Mar 2024 by Johan T, Hotel Management
Hi Barry,Thank you for rating us about your most recent stay. We look forward to seeing you again.Regards,Johan TOperations Manager
by A verified traveler
Posted 3 Mar 2024
No fan in bathroom though
Comment from Hotel Management
4 Mar 2024 by Jason Devine, Hotel Management
Thank you for your review. There should be a fan in that bathroom, we will look into it and see if it is working properly. We hope to welcome you back in the future.Kind Regards
by A verified traveler
Posted 2 Mar 2024
The hotel was nice and bright.
The food prices were outrageous. For example, it was 4.50 each for a small overdone undrinkable coffee.
No vegan options... well there were add ons like avocado and tomato, but you had to buy a breakfast that we couldn't eat to pay the extra for the add ons..
There is underground parking which was good.
Check in was not overly friendly, but matter of fact.
Oh, and the housekeeping walked into our room at 10.30 am without knocking.
Overall it was a good stay.
Comment from Hotel Management
4 Mar 2024 by Jason Devine, Hotel Management
Thank you for your review. I am sorry for the limited menu items and the lack of vegan options. We will speak with the cafe in this regard along with the menu costs. Again, we are sorry our Housekeepers walked into your room early, we have advised them that unless advised that room is checked out by reception, that they have to wait until after 11am, we will address this with them again.We hope to be able to welcome you back in the future.Kind regards
by A verified traveler
Posted 2 Mar 2024
The room assigned to me looked out at the entry to a property next door and had some traffic noise from the Pacific Highway. There is a utility room next door and conversation from the hallway was audible in the room.
The staff were efficient and courteous, and the dining facility was very good.
Comment from Hotel Management
4 Mar 2024 by Jason Devine, Hotel Management
Thank you for your review. We apologise for the negative experience that occurred due to noise from the highway and corridor. We noticed you were booked in our King Urban Room, if you are to return in the future perhaps if you book our Urban Balcony room located at the back of the hotel which would mitigate any road noise.We hope to welcome you back in the future.Kind regards
