Ratings based on 979 Verified Reviews
3.6 Room cleanliness
3.8 Service & staff
3.1 Room comfort
3.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 13 May 2024
Excellent location, helpful and friendly staff.
Comment from Hotel Management
14 May 2024 by Hotel Hcaienda , Hotel Management
Thank you for your kind words! We're thrilled you enjoyed our location and staff. We look forward to your next visit to Hotel Hacienda!
by A verified traveler
Posted 6 May 2024
I the facts that it was close to the city. I didn’t like noise from the train line, I guess the sound prevention wasn't good enough.
Comment from Hotel Management
14 May 2024 by Hotel Hacienda, Hotel Management
Thank you for your feedback. We’re glad you appreciated our convenient location. We apologise for the noise from the train and will consider your experience as we strive to improve. We hope to have you back at Hotel Hacienda soon.
by A verified traveler
Posted 2 May 2024
Food on premises so didn’t have to leave which was great because it was raining.
Comment from Hotel Management
14 May 2024 by Hotel Hacienda, Hotel Management
Thank you for sharing your experience! We're glad our on-site dining options added convenience to your stay, especially during the rainy weather. We look forward to hosting you again at Hotel Hacienda!
by A verified traveler
Posted 29 Apr 2024
Awesome themed hotel in a convenient location near parks, railway stations, and tram. Railway line nearby is a bit noisy but not a problem. Rooms are simple but tidy. We loved it.
Comment from Hotel Management
14 May 2024 by Hotel Hacienda, Hotel Management
Thank you for your fantastic review! We're thrilled you loved our theme and found our location convenient. We can’t wait to welcome you back to Hotel Hacienda!
by A verified traveler
Posted 14 Apr 2024
When I arrived I was greeted by a super friendly reception center! They were super accommodating and welcoming. It is a about a 10 minutes from the Redfern train station, be mindful there is a steep hill from the station but otherwise not far walk!
Other thing to note because it is by the train station you can hear the trains sometimes but its very faint so if you are a light sleeper be aware otherwise great for price!
Comment from Hotel Management
14 May 2024 by Hotel Hacienda, Hotel Management
Thank you for your fantastic review and for praising our friendly reception team! We're pleased you found our location convenient and our accommodations welcoming. We look forward to welcoming you back to Hacienda for another wonderful stay at a great price!
by A verified traveler
Posted 13 Apr 2024
It was a short walk from Redfern station, and the staff were friendly and helpful. Unfortunately, I found the room really small and stifling. There was no space for me to open my luggage completely on the floor. The traffic outside was also quite loud day and night. I stayed for only one day which made everything bearable.
by A verified traveler
Posted 10 Apr 2024
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by A verified traveler
Posted 31 Mar 2024
The three things I look for in a room are safe, relatively clean, and relatively comfortable. I stayed in an El Jefe room which met all of these requirements. Since I planned to spend most of my time out and about, I did not need a lot of amenities.
The bed was comfortable and the pillows were great. The air conditioning worked very well and the shower had plenty of hot water flowing well. It is only a short 5 minute walk to the Redfern station and it felt safe to walk there as a single female.
This hotel is right by a major road and the train tracks, so there is a lot of traffic noise. This doesn’t prevent me from sleeping, but if it’s a concern for you, consider ear plugs a must.
There is only a small fridge, but no microwave. There are a few hooks for hanging stuff and three bureaus drawers, but no closet. There is no table and chair in the room.
The street taco stand in the main lobby is very delicious when it is open in the evening, but I only found it open on Tuesday and Thursday.
I would stay there again because it met my needs well. If you need luxury, this might not be the place for you.
by A verified traveler
Posted 27 Mar 2024
great place to stay, close to central and redfern station and lightrails, would definitely recommend staying again!! very clean and bed was super comfy
by A verified traveler
Posted 25 Mar 2024
We liked the Mexican themed hotel, with the bar and eatery downstairs being great value and great taste. Had a slight issue with the drainage in the shower as it over flowed a few times but staff were kind and gave us a few extra towels to keep the water at bay. As the cleaners and maintenance crew had the day off.
