Ratings based on 326 Verified Reviews
4.6 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 13 Jun 2024
Nice property in a great location with fantastic views, but room was tired and dirty and in need of smartening up.
Comment from Hotel Management
14 Jun 2024 by Stella, Hotel Management
Hi Robert, thank you for your kind words about our property! We are delighted to hear that you found it accessible to the attractions in the area. We have taken good note of your observation and will share your feedback to the team for improvement. We hope to welcome you back soon.
by A verified traveler
Posted 27 May 2024
Comment from Hotel Management
31 May 2024 by Stella, Hotel Management
We thank you so much for your recent visit and for your rating. If there is anything you wish to comment on, please feel free to do so! We hope to welcome you soon!
by A verified traveler
Posted 23 May 2024
Gorgeous boutique hotel in a beautiful secluded location within walking distance to Echo Point. Lovely rooms, great service and excellent dining. Highly recommend
Comment from Hotel Management
27 May 2024 by Stella, Hotel Management
Thank you for taking the time to provide us with a review of your recent visit to Echoes Boutique Hotel & Restaurant. We were pleased to hear that our team made your experience with us a pleasant one and we look forward to seeing you again soon!
by A verified traveler
Posted 22 Apr 2024
Comment from Hotel Management
26 Apr 2024 by Stella, Hotel Management
We thank you so much for your recent visit and for your rating. If there is anything you wish to comment on, please feel free to do so! We hope to welcome you soon!
by A verified traveler from Horningsea Park
Posted 22 Apr 2024
The worst customer service in the world!! We got there on the 20th April just to be told that they have moved our date to the 25 May, which is what we requested however Expedia did not confirm this with us and told us our request were declined! To date Expedia has not sent our confirmation for the date change, and sends out this survey.. what do you expect me to say! I’m disgusted by the service and hope that someone from Expedia calls me to confirm my stay on the 25 May
Comment from Hotel Management
23 Apr 2024 by Stella, Hotel Management
Hi Palvasha, thank you for your detailed feedback. We are very sorry to hear about your experience whilst trying to amend you booking. Please be informed that we have provided approval to Expedia to amend your reservation on Thursday 18th of April the date we have received the request. We are unable to advise further on how this was not communicated to you and we can only apologies for the inconveniences this caused you. If you are still waiting for a confirmation from Expedia to confirm the new date of your booking, we would recommend you to contact the customer care service accordingly.
by A verified traveler from Taipei
Posted 3 Apr 2024
Great view, but has to go out the room to the garden though.
Comment from Hotel Management
4 Apr 2024 by Stella, Hotel Management
Hi Stephen, thank you for sharing your positive experience with us! We're thrilled to hear that you enjoyed the view. We have taken good note of your feedback for improvements. We hope to welcome you back for another relaxing stay soon.
by A verified traveler
Posted 31 Mar 2024
Views of the blue mountains from every room!
Comment from Hotel Management
4 Apr 2024 by Stella, Hotel Management
Hi Michael, thank you for sharing your positive experience with us! We're thrilled to hear that you enjoyed the view from the room. If there is anything else you wish to share, please feel free to! We hope to welcome you back soon!
by A verified traveler
Posted 18 Mar 2024
Wonderful room. Excellent service. Either we had very noisy neighbours or the soundproofing between the rooms could be better.
Comment from Hotel Management
4 Apr 2024 by Stella, Hotel Management
Hi Colin, thank you for taking the time to share your positive feedback with us! We are thrilled to hear that you found our rooms wonderful and appreciate our service. Our team takes great pride in ensuring our guests are being well taken care of. We hope to have the pleasure of welcoming you soon!
by A verified traveler
Posted 15 Mar 2024
The peace and tranquility.The views are mesmerising and closeness to echo point ,just simple walk down to the three sisters.The staff were outstanding 11/10,from check in to checkout it was such a pleasure to stay there
Comment from Hotel Management
4 Apr 2024 by Stella, Hotel Management
Hi Raymond, thank you for your kind words! We're thrilled to hear that you enjoyed your experience at our property and appreciated the peace and tranquillity of the hotel . Your satisfaction is our top priority, and we hope to welcome you back again soon.
by A verified traveler
Posted 18 Feb 2024
Beautiful property. Stayed in the cliff view room. Which was worth the view. Amenities seemed good.
Comment from Hotel Management
4 Apr 2024 by Stella, Hotel Management
Hi Suzie, thank you for taking the time to share your positive experience with us! We are thrilled to hear that you found our property beautiful and enjoyed the amenities provided. Our team takes pride in ensuring our gardens are in top shape for our guests to enjoy. We hope to welcome you back soon!
