Ratings based on 3 Verified Reviews
3.7 Room cleanliness
4.0 Service & staff
2.0 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 10 Jan 2022 on Wotif
Hi I was not pleased with the property. Poor access and poor communication to owners. TV wouldn’t work for 3 days .
Comment from Hotel Management
13 Jan 2022 by Guest Support Team, Hotel Management
Hi Kathryn,
Thank you for taking the time to leave a review. We appreciate your feedback.
We have now updated the property instructions to include more detailed information on how to operate the television.
We provided all the remote assistance that we could to aid with the lockbox issues that you faced but we are sorry to hear that you experienced so many troubles during your stay. It is certainly not the standard of service we expect of ourselves.
Best wishes
by A verified traveler
Posted 4 May 2021 on Wotif
Perfect for our needs as it was close to our family who also live on Maroubra Road. Walking distance to good food locations and 2 shopping centres. Very happy with the parking - easy access and remote from the street.
Comment from Hotel Management
4 May 2021 by Houst, Hotel Management
Thank you for taking the time to leave a review, we really appreciate your feedback.
We are glad you enjoyed your stay and we hope to host you again soon!
by A verified traveler
Posted 25 Feb 2020 on Hotels
The bed is uncomfortable, its extra bed using as permanent bed. You cant lean back dan bed is unstable. Refrigerator was smelly, finally we dont use. Dusty floor and nothing in bathroom except towell. The goid things is apartment close to Eastgarden
Comment from Hotel Management
28 Feb 2020 by Guest Support Team, Hotel Management
Hi there Nely,
Thank you for taking the time to leave a review. We are sorry to hear about the issues you faced during your stay. We have taken action to ensure that the bathroom will be fully stocked in future and that the fridge is highlighted as an area to focus on during cleans.
The bed is a pull down bed that stays down. We have had many long term guests stay with us and have had no previous issues with it, but we will certainly look into it and ensure that the bed is still of sufficient quality.
Best wishes
