Ratings based on 988 Verified Reviews
4.2 Room cleanliness
4.4 Service & staff
4.0 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler from Blaxland
Posted 11 Jun 2024
Hi, I now use this Hotel when i stay in the city. It's location is excellent, The staff are always pleasant and the Property is also quiet. And is walkable to Central Station, Capital theatre, Supermarkets and dinning options. I like the rooms, Have a simple layout, Great bed, Good Shower and Netflix. And i think it's good value. Jack
by A verified traveler
Posted 10 Jun 2024
Really shabby stay. Late notification of lift works. Staff member didn’t help with baggage as promised. Windows in room wouldn’t close and there were a lot of drain flies. Moved rooms to a muc better room but still had drain flies. Then work being done in reception causing plaster /gypsum to go all over the stored luggage
Comment from Hotel Management
11 Jun 2024 by Team Veriu Central, Hotel Management
Hi James,We appreciate you taking the time to share your experience staying with us at Veriu Central. It is with regret to find that we have not met every expectation during your stay with us. Therefore, we sincerely apologize, and rest assured that your feedback will be used towards bettering our overall service.Kind regards, Veriu Central Team
by A verified traveler
Posted 9 Jun 2024
I did not book this property myself a friend I was traveling with did the booking. I personally would not have booked this property as too far away from the city centre and did not have all the services I expect from a hotel. It is too old and run done.
Comment from Hotel Management
11 Jun 2024 by Team Veriu Central, Hotel Management
Hi Janene, It is with regret to find that we have not met your every expectation during your stay. We apologise and thank you for taking the time to share your feedback with us. Kind regards, Veriu Central Team
by A verified traveler
Posted 8 Jun 2024
Property had no lift which we weren’t told about
Rooms very small. Beds and shower are excellent. Housekeeping left our door open after cleaning but other than that the staff are wonderful.
Comment from Hotel Management
11 Jun 2024 by Team Veriu Central, Hotel Management
Hi Brian, Thank you for taking the time to share your feedback with us. It is with regret to find that we have not met your every expectation during your stay with us and for this we apologise. We are happy to hear that the shower and Bed was excellent. We hope you will be willing to give us a chance to do better in future. Warm regards, Veriu Central Team
by A verified traveler
Posted 8 Jun 2024
Location great with easy walk to both Central and Museum Stations. Tiny room and street noise although not surprised given location.
Comment from Hotel Management
8 Jun 2024 by Team Veriu, Hotel Management
Hi Lisbeth, We are so happy to hear that you enjoyed our location. Thank you for taking the time to share your feedback with us. We hope to see you again in future.Warm regards, Veriu Central Team
by A verified traveler
Posted 5 Jun 2024
Comment from Hotel Management
8 Jun 2024 by Team Veriu, Hotel Management
Hi Arna, Thank you for your review. We are glad to see you enjoyed your stay and we hope to see you again in future. Warm regards, Veriu Central Team
by A verified traveler from Port Vila
Posted 2 Jun 2024
The lift didnt work. This should have been mentioned before we booked and paid. We had to carry heavy luggage up 3 floors and ended up getting injured
Comment from Hotel Management
4 Jun 2024 by Veriu , Hotel Management
Hi Victor, It is with regret to find we have not met your every expectation during your stay and we sincerely apologise for the lift outage. Please rest assured that your feedback will be used to better our overall service.Kind regards, Veriu Central Team
by A verified traveler
Posted 1 Jun 2024
Good
Comment from Hotel Management
4 Jun 2024 by Veriu , Hotel Management
HI Philipp, Thank you for taking the time to share your feedback with us. We are so happy to hear you enjoyed your stay and we hope to see you again soon Warm regards, Veriu Central Team
by A verified traveler
Posted 26 May 2024
To find out the only lift in the building was out of service 2 days before check in and having to carry luggage uo and down sreep staurs spoiled an otherwise enjoyable stay.
Comment from Hotel Management
4 Jun 2024 by Veriu , Hotel Management
Hi Peter, We appreciate you taking the time to share your feedback with us. We sincerely apologise for the lift outage. Please note that the lift is undergoing a replacement project and will be back very soon. We hope you will be willing to give us another chance in futureWarm regards, Veriu Central Team
by A verified traveler
Posted 24 May 2024
Beautiful lobby, well decorated small room which lifts the aesthetic quality of the hotel. So close to central station so easy access to everywhere else. Amazing cafe and bar at the Ace Hotel a few steps away. A pity that the lifts were undergoing works which made getting to the room and back a workout each time. But will stay next time since it’s very value for money.
Comment from Hotel Management
25 May 2024 by Team Veriu, Hotel Management
Hi Mas Atikah, We appreciate you taking the time to share your feedback with us. We are so glad you enjoyed your stay and our location. We look forward to seeing you again in future. Warm regards, Veriu Central Team
