Ratings based on 157 Verified Reviews
4.6 Room cleanliness
4.7 Service & staff
4.6 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 16 May 2024
Good location, well kept and nice breakfast.
by A verified traveler
Posted 14 May 2024
by A verified traveler from Wolli Creek
Posted 12 May 2024
Property centrally located, close to transportation, restaurant & bars
Comment from Hotel Management
12 May 2024 by Ibrahim, Hotel Management
Dear Ashton,Thank you for sharing your experience with us! We’re delighted that you found our property’s central location convenient, with easy access to transportation, restaurants, and bars.We strive to provide a convenient and enjoyable stay for all our guests, and we’re glad we could meet your expectations.We look forward to welcoming you back for another great stay whenever your travels bring you back to Song Hotel.Warm regards,Ibrahim SaeedDuty Manager
by A verified traveler
Posted 11 May 2024
Staff the most helpful of any hotel we’ve ever stayed in. They were always happy to take care of any requests we asked. Simply amazing
Comment from Hotel Management
11 May 2024 by Ibrahim, Hotel Management
Dear Eleanor,Thank you so much for your kind words and for highlighting our staff’s dedication to excellent service. We are thrilled to hear that our team made your stay memorable by being helpful and accommodating.Our goal is to ensure that every guest feels well taken care of, so it’s wonderful to know that our efforts were appreciated. We look forward to welcoming you back for another amazing experience in the future!Warm regards,Ibrahim SaeedDuty Manager
by A verified traveler
Posted 11 May 2024
Great hotel close to railway lines, breakfast was wonderful one thing I would say as a low point is the pillows are too hard and the room was on smaller side but as on holidays we were out every day everything else was great
Comment from Hotel Management
11 May 2024 by Ibrahim, Hotel Management
Dear Debra,Thank you for taking the time to share your feedback with us. We are delighted to hear that you enjoyed your stay at our hotel, especially our convenient location near the railway lines and our wonderful breakfast offerings.We appreciate your comments regarding the pillows and room size. Your feedback is valuable to us as we continually strive to improve our guests' experiences. Please know that we take note of your concerns and will review our pillow options for future enhancements.It's fantastic to hear that despite these minor inconveniences, you found everything else to be great. We hope that you had an enjoyable holiday exploring Sydney!We look forward to welcoming you back for another great stay in the future.Warm regards,Ibrahim SaeedDuty Manager
by A verified traveler
Posted 8 May 2024
The room is newly renovated, clean & good size. The area is walkable to restaurant & train is nearby. Breakfast is included, it was simple, for what you pay overal it is a great value. Would stay again.
Comment from Hotel Management
11 May 2024 by Ibrahim, Hotel Management
Dear Yvonne,Thank you for your fantastic review! We are thrilled to hear that you enjoyed our newly renovated, clean, and spacious rooms, as well as our convenient location within walking distance to restaurants and near the train station.We’re glad you found value in our inclusive breakfast offering and that you would choose to stay with us again. Your feedback motivates us to maintain our high standards and ensure every guest has a memorable experience.We can’t wait to welcome you back for another great stay!Warm regards,Ibrahim SaeedDuty Manager
by A verified traveler
Posted 8 May 2024
Close to everything and so affordable. Booked a micro double and got a king! Room was quiet clean with all the usual amenities you expect from a budget hotel. Happy hour downstairs was great and the room included breakfast. Only negative was curtains didn't blockout all the light. Made us get up early and start the day.
Comment from Hotel Management
12 May 2024 by Ibrahim, Hotel Management
Dear Andrew,Thank you for your wonderful feedback! We are delighted that you enjoyed your stay with us and appreciated the complimentary upgrade to a king room. We’re glad that you found our location convenient and our amenities suitable for your needs.Your feedback about the curtains is valuable, and we apologize for any inconvenience caused. We will review this to ensure a more comfortable stay for our guests in the future.We’re thrilled that you enjoyed our happy hour and inclusive breakfast offerings. We look forward to welcoming you back and providing another great experience.Warm regards,Ibrahim SaeedDuty Manager
by A verified traveler
Posted 5 May 2024
The room was great. We had the evening meal and breakfast was amazing. Staff were so friendly and help
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Comment from Hotel Management
6 May 2024 by Ibrahim, Hotel Management
Dear Maureen,Thank you so much for your kind words! We are thrilled to hear that you had a great experience during your stay with us.It’s wonderful to know that you found your room comfortable and enjoyed both the evening meal and breakfast. We take pride in our food offerings, and we're delighted that you found them amazing.Our team works hard to provide excellent service, so we appreciate your recognition of their friendliness and helpfulness.We look forward to welcoming you back for another amazing experience!Warm Regards,Ibrahim SaeedDuty Manager
by A verified traveler
Posted 5 May 2024
Comment from Hotel Management
12 May 2024 by Ibrahim, Hotel Management
Dear Dion,Thank you for choosing to stay with us and for taking the time to rate your experience. We appreciate your feedback and are glad that you had a positive stay overall.If there are any specific areas where we can improve and make your next stay even better, please let us know. We look forward to welcoming you back for another great stay soon!Warm regards,Ibrahim SaeedDuty Manager
by A verified traveler
Posted 5 May 2024
Very nice staff and free breakfast offered. Many breakfast items to choose from and the coffee was delicious. Overall, very happy with Song hotel.
Hotel is currently undergoing renovations, one of the elevators had temporary walls. The concrete covering part of the ceiling in the bedroom was unsightly but I suppose it is a style preference. Some hotel customers were loud coming in late at night, I was awakened several times during the night from their conversations in the hallway.
Comment from Hotel Management
12 May 2024 by Ibrahim, Hotel Management
Dear Daniel,Thank you for taking the time to share your experience with us. We are delighted that you enjoyed our friendly staff, complimentary breakfast, and the variety of breakfast items available, including our delicious coffee.We appreciate your understanding regarding our ongoing renovations. Your feedback regarding the temporary walls in the elevator and the concrete covering in the bedroom is noted, and we will review these areas to ensure they meet our guests' expectations.We apologize for any inconvenience caused by noise disturbances during your stay. We will address this issue with our team to ensure a more peaceful environment for our guests in the future.We’re glad overall you had a positive experience at Song Hotel, and we look forward to welcoming you back for an even better stay.Warm regards,Ibrahim SaeedDuty Manager
