Ratings based on 957 Verified Reviews
4.6 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 28 Apr 2024
Everything good
Comment from Hotel Management
30 Apr 2024 by Von, Hotel Management
Dear ThomasMany thanks for taking the time to post a review of your recent stay at Hilton Sydney.We greatly appreciate your very positive rating and comments and hope to welcome you back in the future.Kind regardsAngela BlackExecutive Office
by A verified traveler
Posted 27 Apr 2024
Good central location
Comment from Hotel Management
1 May 2024 by Von, Hotel Management
Dear JohnMany thanks for taking the time to post a review of your recent stay at Hilton Sydney.We greatly appreciate your positive feedback and rating and hope to welcome you back in the future.Kind regardsAngela BlackExecutive Office
by A verified traveler from Dulwich
Posted 26 Apr 2024
Perfect location, tram or walking distance to Darling Harbour (great dining options), Rocks (historic pubs) and Circular Quay (view of Bridge, Opera House and ferries to Manly etc). Staff go above and beyond to be helpful.
Comment from Hotel Management
1 May 2024 by Von, Hotel Management
Dear ElizabethMany thanks for taking the time to post a review of your recent stay at Hilton Sydney.Your positive comments, particularly about our staff and location, were also most appreciated and will be shared with our teams.Thanks again for your input, and we hope to welcome you back in the future.Kind regardsAngela BlackExecutive Office
by A verified traveler
Posted 23 Apr 2024
Good location, close to main shopping area, restaurants, pubs/bars and public transport
Comment from Hotel Management
24 Apr 2024 by Von, Hotel Management
Dear LindMany thanks for taking the time to post a review of your recent stay at Hilton Sydney.We greatly appreciate your informative feedback and hope to have another opportunity to welcome you back to our hotel in the future.Kind regardsAngela BlackExecutive Office
by A verified traveler
Posted 23 Apr 2024
Location
Comment from Hotel Management
24 Apr 2024 by Von, Hotel Management
Dear Vangana RobinMany thanks for taking the time to post a rating of your recent stay at Hilton Sydney.Your positive score is very much appreciated, and we hope to welcome you back to our hotel in the future.Kind regardsAngela BlackExecutive Office
by A verified traveler
Posted 23 Apr 2024
Excellent service
Comment from Hotel Management
24 Apr 2024 by Von, Hotel Management
Dear JoeMany thanks for taking the time to post a review of your recent stay at Hilton Sydney.We greatly appreciate your positive score and comment about our service.Hopefully, we will have another opportunity to welcome you back to our hotel in the future.Kind regardsAngela BlackExecutive Office
by A verified traveler
Posted 14 Apr 2024
My experience overall was very pleasing! However, the room I booked and paid for online was unfortunately not up to standard. I booked a Junior Suite to celebrate and spoil my partner for their birthday. The absolute selling point for me and the whole reason I booked that room was the retracting glass doors separating the bathroom from the bedroom which allowed us to watch TV/movies while enjoying the spa bath and then secondly, the room rate worked with my budget. I was very excited to surprise my partner with this only to find on arriving to our room that one of the glass doors was completely unusable having broken away from the track sliding device and not able to be moved at all. I rang reception straight away who had a maintenance person at the room within 10mins.
The man was very polite and pleasant and understood immediately what was wrong. I asked if the hotel could possibly move the door just so we could see and watch the TV we would be happy with that but he explained it was too dangerous to even attempt. So I asked if we could be moved to another room with working glass doors. He said he would need to speak with his duty manager and returned within 5 minutes to advise us we had been assigned to a new, bigger suite. Wow!! Absolutely stunning room with superb views from every window! And the bathroom had a bigger spa bath with its own TV on the wall.
Thank you Hilton Sydney, we appreciate your excellent customer care and service.
Comment from Hotel Management
15 Apr 2024 by Von, Hotel Management
Dear JuanitaMany thanks for taking the time to post a review of your recent stay at Hilton Sydney.We take on board and greatly appreciate your detailed comments and pleased to see that our team actioned your requests efficiently and to your ultimate satisfaction. Rest assured that your comments have been shared with our operational leadership team for their review and attention, particularly the suite glass doors.Thanks again for your input, and we hope to welcome you back to our hotel in the future.Kind regardsAngela BlackExecutive Office
by A verified traveler
Posted 13 Apr 2024
It was close to where. I wanted. To go
Comment from Hotel Management
15 Apr 2024 by Von, Hotel Management
Dear JoanneMany thanks for taking the time to post a review of your recent stay at Hilton Sydney.We greatly appreciate the very positive rating and hope to have another opportunity to welcome you back to our hotel in the future.Kind regardsAngela BlackExecutive Office
by A verified traveler from Middle Park
Posted 11 Apr 2024
Well located for attractions, especially the museum for the Ramses 11 exhibition and good public transport options.
In house Glass Brasseire good but not open Monday nights. Not many decent dining options close by. We did find Bambini in Elizabeth Street which was good. The concierge couldn't help with this. The hotel itself was very comfortable.
Comment from Hotel Management
12 Apr 2024 by Von, Hotel Management
Dear AnitaMany thanks for taking the time to post a review of your recent stay at Hilton Sydney.We greatly appreciate the detailed feedback, mostly positive, which will be shared with our team.You will be pleased to know that Glass Brasserie will open on Mondays from 29 April and anticipate that this will make a positive addition to our dining options.Thanks again for your input, and we hope to welcome you back in the future.Kind regardsAngela BlackExecutive Office
by A verified traveler
Posted 10 Apr 2024
