Ratings based on 233 Verified Reviews
2.5 Room cleanliness
3.0 Service & staff
2.6 Room comfort
2.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 14 Mar 2021 on Hotels
Comment from Hotel Management
25 Mar 2021 by Marie, Hotel Management
Hi, Nichole! We are sorry to know that you are not fully satisfied with our services. Be assured, we will try our best to make sure your future visits are more comfortable and relaxing. Regards, Marie!
by A verified traveler
Cheated
Posted 13 Feb 2021 on HotelsOn our arrival, property was deserted. Sign at desk said “call this number.” Night manager said, “no hot water; go somewhere else; we will refund money.” We called Hotels.com; girl said refund would come; booked us to Rodeway for cost of another room.
After numerous calls to Hotels.com and OYO:
1. No refund.
2. We paid for two rooms and got only one.
3. OYO and Hotels.com both lied to us and both cheated us.
4. I firmly doubt either company will print the truth.
Comment from Hotel Management
15 Feb 2021 by Mike, Hotel Management
Something like this should not have happened, John. We are extremely apologetic to hear such kind of hassle faced, however, this has been highlighted with our team to take necessary measures so that such issues do not repeat. Regards, Mike
by A verified traveler
Posted 10 Feb 2021 on Hotels
Bed bugs, no hot water, no room keys machine was broke waited an hour looking for someone to help me
Comment from Hotel Management
13 Feb 2021 by Leo, Hotel Management
Hi, Gayla! We are sorry for finding that your experience with us was not nice. We will certainly be working on your feedback to provide you with the best possible experience next time Regards, Alex
by A verified traveler
VERY MUCH UNHAPPY
Posted 8 Feb 2021 on HotelsDidn't get to stay because of no hot water and didn't even get a message about it so I drove there for nothing.
Comment from Hotel Management
9 Feb 2021 by Leo, Hotel Management
Hi, Meryle! We are sorry for finding that your experience with us was not nice. We will certainly be working on your feedback to provide you with the best possible experience next time Regards, Alex
by A verified traveler
Posted 28 Jan 2021 on Hotels
Nice friendly staff room was comfortable just no hot water
Comment from Hotel Management
29 Jan 2021 by Joey, Hotel Management
Hi, Matthew. We are sorry to see that you are dissatisfied with our services. Be assured, we will strive day and night to make sure your future visits are more comfortable and relaxing ones ahead. Regards, Joey
by A verified traveler
Posted 26 Jan 2021
Nothing was liked the property is run down poor lighting. I kept a handgun under my pillow I wasn’t given a key to the room. No security at all. It’s run down hotel. Don’t take children there he’ll adults be wary. Poll is drained with stagnant water. Fear for your life there.
Comment from Hotel Management
26 Jan 2021 by Leo, Hotel Management
Hi, we are sorry for finding that your experience with us was not nice. We will certainly be working on your feedback to provide you with the best possible experience next time Regards, Barbara
by A verified traveler
Posted 17 Jan 2021 on Hotels
Comment from Hotel Management
18 Jan 2021 by Chris, Hotel Management
Hi, Raul! Thank you for taking out your valuable time to rate us. We are sorry for the inconvenience and we will surely try our best to keep up with your expectations in the future. Regards, Christina!
by A verified traveler
Posted 12 Jan 2021 on Hotels
Comment from Hotel Management
13 Jan 2021 by Chris, Hotel Management
Hi, Melvin! Thanks a lot for staying with us and rating us positively. Looking forward to hosting you soon. Regards, Christina!
by A verified traveler
Posted 7 Jan 2021 on Hotels
The stay was good other than that there was no hot water
Comment from Hotel Management
14 Jan 2021 by Marie, Hotel Management
Thanks for the positive rating, Holly! We feel thankful to have honest feedback from you. It will help us to a better level of expertise. Have a pleasant day! Regards, Marie!
by A verified traveler
Posted 24 Dec 2020 on Travelocity
There was no hot water in the room,the back h tub was filthy,the door wouldn't hardly close,the temp of the room was either too hot or too cold! No answer at front desk when tried to call ,went down to talk to someone and noone was at front desk!
Comment from Hotel Management
26 Dec 2020 by Marie, Hotel Management
Sorry for the hassle you faced, We have marked a note for the experience you had this time. Rest be assured, we will strive to ensure a pleasant stay with us in the future. Regards, Marie!
