Ratings based on 723 Verified Reviews
4.6 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 10 Jun 2024
Hard to get service.
by A verified traveler
Posted 7 Jun 2024
Just stopping overnight. Very clean and convenient. Nice breakfast.
by A verified traveler
Posted 4 Jun 2024
The pool is indoors and open to guests, but the heating element is not working so the pool is pretty cold (as of 6/2/24) I had called the day before to double check that the pool was open, heated, functioning, etc--and was told YES to all of the above. So I was disappointed to discover the very next day that was not the case. I had called because another review stated it was broken/not heated. Lisa who checked us in was AWESOME. The hispanic lady working the breakfast area was AWESOME. The african-american woman working the breakfast bar was NOT AWESOME. She was rude to many guests, actually. And complained a lot. The rooms are a little smaller than what is stated in the description online, but clean and functional. EXCELLENT water pressure and tons of hot water. This hotel is right off the highway and next to a truck stop/gas station but I didn't notice a lot of noise. We would stay here again.
by A verified traveler
Posted 29 May 2024
Super clean, friendly staff. Very enjoyable stay.
by A verified traveler
Posted 27 May 2024
Did not like looking out the window and seeing the roof of another part of the building. Just love looking at roofs for the view. Poor design.
by A verified traveler
Posted 12 May 2024
Clean, friendly, pleasant. Good staff.
by A verified traveler
Posted 8 May 2024
After calling to confirm our two queen bed room for late arrival, when we arrived we were told there were no queen beds and we were given a room with a king size bed and a sleeper sofa. With the sofa extended, the four of us were stepping over each other to get to the bathroom, and one person wound up sleeping on the floor. Staff was very friendly, but the accommodations were not what we booked.
by A verified traveler
Posted 22 Apr 2024
Great stay. No issues
by A verified traveler
Posted 4 Apr 2024
Very friendly staff. Clean rooms in a safe neighborhood. The lady in charge of the breakfast area was amazing
by A verified traveler
Posted 22 Mar 2024
Comment from Hotel Management
26 Mar 2024 by Heather Zinni, Hotel Management
Thank you for taking the time to leave a rating. We are happy to hear that you enjoyed your stay with us! Thank you for choosing Microtel Inn & Suites in Sweetwater. We look forward to serving you again in the future.
