Ratings based on 63 Verified Reviews
4.1 Room cleanliness
4.0 Service & staff
4.0 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
by A verified traveler from Cardiff
Posted 19 Mar 2024
There was nobody there when we arrived. When the proprietor arrived, I said we had to go out again, but would the bar be open later. He said that he already worked a 12hr day and would finish after he had prepared a meal. When we were shown our room, there were no towels or soap in the room. All the bedside drawers were full of rubbish. On one side one drawer was jammed full of rubbish, which included a banana skin. The other drawer had used vapes in it. One the other side, one drawer had used vapes in and the other contained one partially full drinks bottle and one empty drinks bottle. The proprietor moved all the rubbish, but only had hand towels.
We left for our event.
When we returned we discovered that there was only one sheet over a filthy mattress. My wife wouldnt sleep in the bed. One of the pillows had no liner and the pillow itself was soiled. Finally the door to the room kept banging all night.
There were no staff available in the evening.
We received no apology for any of this.
Easily the worst stay we have had anywhere
by A verified traveler
Posted 3 Mar 2024
Stayed for 1 night and very quiet and peaceful. Room 4 was a goid size but the tv remore was missing and the shower wasnt very warm but very peaceful and bed really comfy ..host was lovely and we had a lovely cooked breakfast so overall i think it was worth the money and we will come again..great place for exlploring...
by A verified traveler
Posted 25 Feb 2024 on Hotels
by A verified traveler
Posted 22 Dec 2023 on Hotels
by A verified traveler
Posted 15 Dec 2023 on Hotels
by A verified traveler
Great location but ...
Posted 2 Jun 2021 on HotelsStaff friendly and helpful. With a little tweaking would be excellant. Set in a lovely area in the middle of a golf course with views across the Lougher estuary. Need to know that the restaurant is very limited and not always open. Don't rely on an evening meal. One evening we could only get a ham sandwich. On the evening we did have a meal, restaurant closed at 7 pm, although the food was lovely. Same with bar, no ice one day, no tonic another day and only one white wine ( even though there is a wine menu) Rooms in a separate annexe, were very good, great to be able to come and go without having to go through reception and only a minute or two walk to main building. Bathroom could have done with an update but adequate. Wifi was good and bed very comfy. Great terrace leading from the lounge bar, but again let down by lack of tables and chairs and sun brollies. Would maybe benefit from a fridge and microwave in the room if restaurant facilities are limited. Would definitely stay again but would go prepared!
by A verified traveler
Posted 29 Mar 2021 on Hotels
Excellent
by A verified traveler
Good value nd friendly
Posted 8 Mar 2020 on HotelsFriendly staff, accommodation was basic but well presented. Had a good meal in the evening at a very reasonable price and breakfast was good.
by A verified traveler
Would not stay again
Posted 6 Mar 2020 on HotelsChecked in fine. Only found the central heating wasn't working by the notice on the table and small heater provided (and note to limit it to lowest heat setting and turn off overnight) i.e. could have been told verbally on check-in. Arrived at 5:30pm, asked for a taxi to be booked for 7pm. Returned at 6pm for food - no food as was catering for a birthday party in the function room. Was only able to get crisps etc but unable to pay by card as the card machine wasn't working so added it to room bill. Also they had forgotten to book taxi - reminded them to book taxi for 7pm. 7pm arrived, no taxi. Only managed to get a taxi an hour later (was headed to a wedding and only lucky we arrived in time for first dance/cutting cake etc due to delays at the wedding).
No external lighting (or was switched off) so almost twisted ankle on step outside and potholes in tarmac.
Obviously room was freezing (was sub-zero outside), also TV speakers were tinny/crackling, main light had random flicker.
Following morning, nobody asked how our stay was, breakfast was hit-and-miss (e.g. one sausage was fine, the other rubbery). My partner felt she was being an inconvenience asking staff for butter for her toast and milk for her tea as none provided and staff otherwise occupied.
When trying to check-out/pay, card-machine still not working, was asked if I could provide my card details/security pin that they could retry later! Eventually they found their acct/sort code that I could pay via online banking.
by A verified traveler
Posted 25 Feb 2020 on Hotels
Restaurant closed by health authority. No one at reception, very poor, no information given, very poor, access road full of deep potholes
Comment from Hotel Management
25 Feb 2020 by Adrian-Direcdtor, Hotel Management
John I will be writing to Expedia asking for your lies to be removed. Clearly your a very brave man behind your keyboard and very scarce on useful review information.
Had you enquired about availability of food or booked a table?
There were staff on throughout the day and i was there until 9.00PM so with no bookings the chef left early evening.
Judging by this stuff I assume the room was in good order shower in good order along with breakfast which are major elements of the stay.
Disaapointed you felt the need to make up stuff to embellish your story.
Didnt you eat breakfast? Clearly you didnt see the 4* on the door.
