Ratings based on 972 Verified Reviews
3.4 Room cleanliness
3.8 Service & staff
3.5 Room comfort
3.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 19 May 2024
I like the location as it is downtown and everything is very accessible. It is easy to get to the bus station and the train station from there.. There is 24 hour service and they attend to everything you need including finding taxis late into the night. The room is comfortable and the staff is very friendly.
by A verified traveler
Posted 15 May 2024
Nothing specific.
Comment from Hotel Management
16 May 2024 by Anastasiia, receptionist, Hotel Management
Good afternoon, Victor.Thank you for your review. We appreciate your feedback and are here to assist if you have any specific concerns or additional feedback you'd like to share.Kind regards,
by A verified traveler
Posted 12 May 2024
Comment from Hotel Management
16 May 2024 by Anastasiia, receptionist, Hotel Management
Good afternoon, Ganesh. Thank you for taking the time to leave your feedback. We're sorry to hear that your experience fell short of expectations. Your satisfaction is our priority, and we would like to learn more about your specific concerns to improve our service. Please feel free to reach out to our customer support team so we can address any issues you encountered. We value your input and hope to have the opportunity to better serve you in the future. Kind regards,
by A verified traveler
Posted 6 May 2024
Dated. The double bed was 2 singles put together, the lift was often broken, only 2/5 for cleanliness. However the staff were very helpful and the hotel is in a fantastic location.
Comment from Hotel Management
7 May 2024 by Anastasiia, receptionist, Hotel Management
Good morning, James. We're truly grateful for your feedback and apologize for any inconveniences you experienced during your stay. We're actively addressing the issues you've mentioned, particularly the bedding and elevator concerns, to ensure a more comfortable experience for all our guests. It's heartening to hear that our staff made a positive impression, and we're delighted that you appreciated our prime location. Your insights are invaluable to us, and we hope to welcome you back for an improved experience in the future. If there's anything specific you'd like us to address, please don't hesitate to reach out. Kind regards,
by A verified traveler
Posted 1 May 2024
Friendly staff. Decent room. Quiet and comfortable. Plenty of towels. The gym is closed with no plans to reopen it.
Comment from Hotel Management
3 May 2024 by Anastasiia, receptionist, Hotel Management
Good afternoon, Daniel. Thank you for your feedback! We're delighted to hear that you found our staff friendly, your room comfortable, and enjoyed the tranquility during your stay. We apologize for any inconvenience caused by the closure of our gym; we'll certainly take your comments into consideration as we continually evaluate our amenities. We hope to have the opportunity to welcome you back soon for another pleasant stay! Kind regards,
by A verified traveler
Posted 28 Apr 2024
The position of the hotel was in the centre of town and close to a car park. Staff were very pleasant. Room was large although furniture needs replacing
Comment from Hotel Management
1 May 2024 by Anastasiia, receptionist, Hotel Management
Dear William,Thank you for taking the time to share your experience with us. We're delighted to hear that you appreciated our central location and the convenience of nearby parking, as well as the friendliness of our staff.Your feedback regarding the condition of the furniture in your room is valuable to us. We're continuously striving to enhance our guests' comfort and satisfaction, and we'll certainly take your comments into consideration as we work to improve our accommodations.We hope to have the opportunity to welcome you back for another enjoyable stay in the future.Warm regards,
by A verified traveler
Posted 17 Apr 2024
Comment from Hotel Management
21 Apr 2024 by Anastasiia, receptionist, Hotel Management
Good afternoon, Neal. Thank you for sharing your feedback following your recent stay at The Dragon Hotel. We appreciate you taking the time to provide your thoughts, as it helps us understand areas where we can improve. We hope to have the opportunity to welcome you back in the future and provide you with an improved experience.Warm regards,
by A verified traveler
Posted 14 Apr 2024
Was a good stay but the room was so dirty fags in the chair dirty bedding carpet all ripped
by A verified traveler
Posted 4 Apr 2024
Comment from Hotel Management
26 Apr 2024 by Anastasiia, receptionist, Hotel Management
Good afternoon, Andrew. I'm sorry to see that you rated it as 3 out of 5. Your feedback is valuable to us. Could you share more details about what aspects you think could be improved? We're committed to making our service better based on your input. Warm regards,
by A verified traveler
Posted 4 Apr 2024
Hotel needs a paint rooms ate run down
Comment from Hotel Management
5 Apr 2024 by Sheraz - Receptionist, Hotel Management
Thank you for bringing this to our attention. We're excited to share that we have plans underway for renovations, including painting and updating our rooms. We appreciate your understanding and patience during this time, and we look forward to providing you with an enhanced experience in the near future.
