Ratings based on 297 Verified Reviews
4.4 Room cleanliness
4.2 Service & staff
4.1 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 5 Sep 2020 on Hotels
by A verified traveler from London
Posted 23 Aug 2020
Accommodating and helpful after I booked the wrong day! Lovely bed. Good for a stopover
by A verified traveler
Great location!
Posted 20 Aug 2020 on HotelsHotel was excellent the service was second to none. Lin and the housekeeping team were ever so helpful during my 3 night stay.
by A verified traveler from London
Posted 19 Aug 2020
The Alexander is really well placed just 12 mins from the beach and it’s got good security and I was upgraded to a double room from a single which was a wonderful surprise. My room was spotlessly clean with a comfy bed with nice white linen and a spotless bathroom with bath and shower and fluffy white towels. There was a big flat screen tv (I didn’t use it) and a view over the rooftops down to the sea. I slept very well. Just be aware as it is an old Victorian house that the sound proofing isn’t brilliant. I could hear a child running around and crying in the room above me early evening but I slept undisturbed. Very good stay for one night in Swansea as I was passing through. And Lynn the owner was very helpful and charming when we spoke on the phone (I booked last minute so she gave me the instructions to self check in - all v easy). Thanks.
by A verified traveler
Posted 27 Jul 2020 on Hotels
Lovely, spacious room. Clean and tidy and well decorated.
Needed a mat in the bathroom as you get out of the shower. Very slippery floor when wet.
by A verified traveler
Posted 18 May 2020 on Hotels
by A verified traveler
Posted 1 Jan 2020
Visible damp problem. No check in staff - just a key safe. Noisy.
Comment from Hotel Management
9 Jan 2020 by The Management, Hotel Management
Dear Guest,
Thank you for your review, we take all of our feedback on board and use it to further improve our services. I am sorry to read our standards fell during your visit, rest assured that these issues will be dealt with directly by the relevant manager.
Despite the issue, we still hope that you visit us in Swansea again soon.
by A verified traveler
Posted 21 Dec 2019
Self check in, no staff, lot of independence, doesn't feel like a hotel, I like that
Comment from Hotel Management
22 Dec 2019 by The Management, Hotel Management
Dear guest,
Thank you for taking the time to leave us a kind review, and we hope that you enjoyed your stay at The White House. If there's anything we can do to improve on our facilities and services, please let us know and we'd be happy to look into it. We hope to see you again!
by A verified traveler
Posted 19 Dec 2019 on Hotels
Comment from Hotel Management
20 Dec 2019 by The Management, Hotel Management
Dear Patrick,
Thank you for taking the time to leave us a kind review, and we hope that you enjoyed your stay at The White House. If there's anything we can do to improve on our facilities and services, please let us know and we'd be happy to look into it. We hope to see you again!
Kind regards,
The ManagementDear ,
Thank you for taking the time to leave us a kind review, and we hope that you enjoyed your stay at The White House. If there's anything we can do to improve on our facilities and services, please let us know and we'd be happy to look into it. We hope to see you again!
by A verified traveler
Disappointed
Posted 10 Dec 2019 on HotelsWe waited on the street in the rain trying to contact the manager to get the code to the front door & our room. The bed was crippling. A woman attempted to break into our room while we were dressing the next morning. We checked out two nights early because of the discomfort & safety issue.
Comment from Hotel Management
13 Dec 2019 by The Alexander Management, Hotel Management
Dear guest,
Thank you for taking the time to leave us a review, we are always making improvements to our services based on the feedback we receive from our guests. We understand that this is not a very good experience to any of our guests and we'll make sure the relevant manager is aware so this can be dealt with accordingly and make sure that this will not happen again in the future. Despite the issue, we hope you visit Swansea again soon.
