Ratings based on 116 Verified Reviews
4.8 Room cleanliness
4.7 Service & staff
4.5 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 30 May 2024
Great location and even better that we were able to book the dog friendly room. Room itself had a few small maintenance issues but nothing that stopped us from enjoying our stay. We will return.
by A verified traveler
Posted 27 May 2024
This property was on the sea front. However, the building work on the sea defences was very invasive.
We booked a sea view but were told on that it was not available as we had dogs. This was in spite of me confirming via a separate e-Mail. Eventually we were offered a partial sea view.
I had held the booking with a bank card - which I did not want to pay with - but as we were unpacking, a staff member came to the door to say that they had tried to take the money from that account. Had I known we needed to pay in advance of receiving any service, we would have used the correct card. As it was, we were made to feel as if we were trying to rip them off.
We are regular travellers and are used to settling our bill on check out. When I queried this with the manager, I was told that this was the policy everywhere.
Although our room was clean, there were a number of problems. The carpets in the communal areas were dirty and the walls of the room had clearly been marked and someone had painted over them in a different colour. This looked very unprofessional. Also, there were no wardrobes or cupboards, just shelves.
The tea/coffee was minimal, and on several days was not replenished and the towels were not replaced. We found the bed uncomfortable and it was covered by a mattress topper which made me wonder what was underneath.
We had a meal, which was poor, we were seated in the conservatory and the door was shut on us, making us feel unwelcome.
Overall. very disappointing
by A verified traveler
Posted 23 May 2024
Fantastic hotel. Great staff. Thank you!! xx
by A verified traveler
Posted 22 May 2024
Pros- Cozy little hotel on the Mumbles waterfront. The rooms are spacious with several amenities like a coffee and tea maker. Convenient to the local shops and pier restaurants. Nice pub/restaurant downstairs. It is a nice property to base your exploration of the Gower peninsula area. Lots of beautiful shoreline to explore with many golden sand beaches.
Cons - It is on a busy street that has a lot of traffic on the weekends. There is also construction for the next year or so on the waterfront walk to upgrade the flood protection. Work only starts about 8:00 so doesn't wake you early.
by A verified traveler
Posted 15 May 2024
This is the best we stayed in while visiting Wales. The property is right on the waterfront and has the best view of Swansea. The hotel is very clean and modern and is surrounded with lots of restaurants, shops and pubs. Also, the food at this hotel was fabulous. Everything was cooked perfectly and especially their cockles. You absolutely have to try them. They are the best! The staff was very helpful and accommodating for all our needs. I forgot my European charger and they were gracious enough to give me one to keep, which was completely unexpected and very kind of them. I would highly recommended staying here if you ever visit Swansea/Mumbles area. Finally, I want to give a special shout-out to Steve, as he was so helpful throughout our entire stay.
by A verified traveler
Posted 4 May 2024
We loved our stay here - friendly and helpful staff - lots to do and see
by A verified traveler
Posted 20 Apr 2024
really nice hotel. super new.
by A verified traveler
Posted 31 Mar 2024
Excellent location. Modern decor, large bed and sea view with super essential oil toiletries. We will definitely visit again.
by A verified traveler
Posted 22 Mar 2024
by A verified traveler
Posted 13 Mar 2024
We stayed at Oyster House when it first opened. Returned for this stay and it is still such a fabulous hotel. Great facilties, clean, superb comfortable bed, amazing shower and a quality HD TV. Superb location right in heart of Mumbles and amazing staff.
