Ratings based on 11 Verified Reviews

4.5 out of 5
60% of guests recommend
4.7 Room cleanliness
4.3 Service & staff
4.7 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
5 out of 5
by A verified traveler

nice hotel

Posted 16 Jul 2023 on Hotels
Perfect location. You can see the fabulous Taihu lake scene from the lake view room. All of the staff are friendly and helpful. There was even a night swimming pool party for children when I stayed there. And the breakfast is also good. After all, the hotel is quite lovely.
5 out of 5
by A verified traveler

Posted 12 Mar 2023 on Hotels
Comment from Hotel Management
6 May 2023 by 王玉兰, Hotel Management
尊敬的宾客，您好！非常感谢您选择入住苏州太湖万豪酒店并给予我们服务的肯定，酒店依太湖而建，在这里您可以一览太湖风光、千顷湖景、漫步于太湖蓝，酒店毗邻于周边多个5A级景区，空气清新，环境优美，景色怡人。我们诚邀您分享此次入住的体验给到身边的亲朋好友，期待与您再次的相遇！
5 out of 5
by A verified traveler

This traveler left a rating score only Posted 6 Jan 2024 on Hotels
3 out of 5
by A verified traveler

This traveler left a rating score only Posted 27 Sep 2021 on Hotels
4 out of 5
by A verified traveler

Good location!

Posted 6 May 2020 on Hotels
Excellent service, specially Restaurant & Bar staff.
4 out of 5
by A verified traveler

Posted 3 Nov 2019 on Hotels
总体环境和居住舒适度都不错。 附近就是太湖，晨跑很舒服。 早餐总体可以，但是缺乏本地特色。 唯一的问题是酒店隔壁客房有人抽烟，导致房价烟味。
5 out of 5
by A verified traveler

This traveler left a rating score only Posted 11 Oct 2019 on Hotels
5 out of 5
by A verified traveler

Posted 7 Feb 2019 on Hotels
첫째날은 일반룸 둘째날은 클럽룸을 예약했는데 첫째날도 클럽룸으로 무료업그레이드 해주셨어요. 덕분에 방을 옮기지 않고 2박 모두 라운지 이용하며 편하게 보냈습니다. 직원분들 모두 너무너무 친절하고 새로 오픈한 호텔이라 침구며 룸 컨디션도 좋았습니다. 아쉬웠던 점은 수영장및 액티비티 공간들은 르네상스 호텔과 연결되어 있어서 메리어트 투숙객들은 호텔 밖으로 나가서 시설을 이용할수있는점이 좀 불편했습니다.
Comment from Hotel Management
28 Mar 2019 by Avril Cheng, Hotel Management
Dear Valued Guest, Thank you very much for your lovely review! I am delighted to hear that our hotel and our service made your visit enjoyable , we always put a high premium on providing genuine care and comfort for our esteemed guests. We look forward to welcoming you back soon. Yours Sincerely, Avril Cheng Front office manager
5 out of 5
by A verified traveler

Posted 10 Oct 2018 on Hotels
Comment from Hotel Management
26 Oct 2018 by 程思佳 前厅部经理, Hotel Management
尊敬的宾客， 真诚感谢您选择入住苏州太湖万豪酒店，并抽出宝贵时间留下点评，很荣幸得到您对酒店的认可。我们竭力满足每一位客人的住宿要求，能让您感受舒适贴心及尊贵的入住体验。真诚的期待您的再次光临！ 程思佳 前厅部经理
3 out of 5
by A verified traveler from Tokyo, Japan

Posted 17 Aug 2018
Room is clean and has good facilities. Also, it has good restaurant. However, staff's English capability was so poor that it was hard to communicate with them. Although a few staff could speak English, most of staffs cannot speak at all.
Comment from Hotel Management
4 Sep 2018 by Eric Chen, Hotel Management
Dear Valued Guest Thank you for choosing Suzhou Marriott Hotel Taihu Lake. As a Marriott valued guest ,we see that there are few areas for improvement based on your feedback. Please accept our apology for not meeting your expectations during your stay. We already shared your comments to related department and concerned people to take actions to improve. Thanks again, and we hope you'll choose Suzhou Marriott Hotel Taihu Lake the next time you're in Suzhou. Eric Chen Director of Rooms
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