Ratings based on 18 Verified Reviews
4.9 Room cleanliness
4.7 Service & staff
4.9 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Great experience
Posted 23 Oct 2023 on HotelsI recently stayed at Shangri-La Suzhou Yuanqu, and I must say, it was an outstanding experience from start to finish! I want to take a moment to express my gratitude for the exceptional service provided by your concierge manager, Steven. From arranging pickup from airport to arrival at hotel, Steven went above and beyond to ensure that my stay was nothing short of perfect. His attention to detail and willingness to go the extra mile truly set him apart. Steven's commitment to providing exceptional service is truly commendable. He made my stay memorable and exceeded all expectations.
by A verified traveler
A great stay
Posted 4 Aug 2021 on HotelsExcellent hotel both in offering, service and location. Can tell the mgmt put in effort in looking over slightest details.
Comment from Hotel Management
16 Aug 2021 by Digital Manager - Jacky Wang, Hotel Management
Dear Customer. Thank you for your feedback and kind compliments we are delighted to know that you have had a fantastic stay with us. We look forward to meet up again in your home away from home on your next visit to Shangri-la Suzhou, Yuanqu！
by A verified traveler
Excellent hotel.
Posted 31 Jul 2021 on HotelsApart from confusion at check in, all is great for this hotel. Well maintained right down to the food catered at the Horizon Lounge. We even get night nutritional double boiled dessert amidst other little touches. So pampered. Well done to the GM and team.
Comment from Hotel Management
3 Aug 2021 by Digital Manager - Jacky Wang, Hotel Management
Dear Customer. Thank you for your feedback and kind compliments we are delighted to know that you have had a fantastic stay with us. We look forward to meet up again in your home away from home on your next visit to Yuanqu, Suzhou！
by A verified traveler
Posted 17 Nov 2020 on Hotels
Really good location and great facilities!
Comment from Hotel Management
19 Nov 2020 by Dexter Cheng , Hotel Management
Dear guest,
We are delighted to know you have had an enjoyable stay with us and thank you for sharing your wonderful experience with us.
Looking forward to welcoming you back to the Shangri-La Hotel, Suzhou Yuanqu soon.
Dexter Cheng
General Manager
by A verified traveler
Posted 17 Nov 2020 on Hotels
Really good location and new facilities!
Comment from Hotel Management
19 Nov 2020 by Dexter Cheng , Hotel Management
Dear guest,
We are delighted to know you have had an enjoyable stay with us and thank you for sharing your wonderful experience with us.
Looking forward to welcoming you back to the Shangri-La Hotel, Suzhou Yuanqu soon.
Dexter Cheng
General Manager
by A verified traveler
We love it
Posted 14 Jul 2020 on HotelsIt's amazing brand new hotel.We spent a very nice weekend there.Good service and cozy room.Thanks very much.
Comment from Hotel Management
10 Aug 2020 by Dexter Cheng, Hotel Management
Dear guest,
We are delighted that you have had an enjoyable stay with us and thank you for sharing the wonderful experience with us.
Looking forward to welcoming you and your guests back to the Shangri-La Hotel, Suzhou Yuanqu soon.
Dexter Cheng
General Manager
by A verified traveler
A lovely stay in a lovely place!
Posted 1 Jul 2020 on HotelsAn excellent stay, despite a few initial issues. The staff were exceptionally accommodating and helpful and the room was truly lovely.
The horizon lounge was comfortable though the buffet was aimed toward the Chinese clientele (quite understandably, as we were pretty much the one western family there) - and nice to have drinks available.
The gym and pool was high specced and clean.
All in all, a lovely stay and we look forward to coming back.
Comment from Hotel Management
2 Jul 2020 by Dexter Cheng, Hotel Management
Dear Rebekah,
Thank you for staying at Shangri-La Hotel, Suzhou Yuanqu and for sharing your stay experience with us. We are delighted to read that you have enjoyed your stay with us and appreciate your feedback on the Horizon Club Lounge.
We look forward to the pleasure of welcoming you back for another fantastic experience at Shangri-La Hotel, Suzhou Yuanqu.
Dexter Cheng
General Manager
by A verified traveler
Very pleased with our stay
Posted 26 Dec 2019 on HotelsOur family had a wonderful stay at Shangrila Suzhou Yuanqu. The hotel is up to the usual high standards of a Shangrila hotel. The location quite far from the tourist sites but we prioritized the quality of the rooms. Fortunately, it did not disappoint. All members of our family were very happy with our stay and we would gladly stay here again or recommend this to friends.
Comment from Hotel Management
27 Dec 2019 by Monica, Hotel Management
Dear guest,
Thank you for your heartfelt review and we appreciate your review of your recent experience at our hotel. We are delighted that you have had an enjoyable stay with us. We will certainly share your comments with our colleagues. Hope to see you back soon.
by A verified traveler
Great service, relatively quiet hotel
Posted 17 Nov 2019 on HotelsEverything seemed new, though carpet looks like it needs a steam clean.
Had the dinner buffet twice - first night was relatively quiet, second night it was much busier. Service on both nights was excellent, food selection was good. They had the local crab in season, so several dishes around it.
Comment from Hotel Management
25 Nov 2019 by Monica, Hotel Management
Dear guest,
We are delighted that you have had an enjoyable stay with us and thank you for sharing all the fantastic comments with us. We are committed to continue with what we do best. Our team here is looking forward to welcome you back to the Shangri-La Hotel Suzhou, Yuanqu on your next trip.
by A verified traveler
Posted 27 Jul 2019
Comment from Hotel Management
15 Nov 2019 by Monica, Hotel Management
Dear valued guest, thank you for your stay at Shangri-La Hotel, Suzhou Yuanqu. We are glad to know that our staff have given you a pleasant stay during your recent stay. Thank you again for your trust of Shangri-La brand. We will always fulfill our service promise and create every comfortable stay experience. We sincerely look forward to seeing you back again!
