Ratings based on 145 Verified Reviews
4.5 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 17 Apr 2024
This is my third time staying at this hotel and I will stay here again when I come to Suzhou next time.
by A verified traveler
Posted 6 Dec 2023
Breakfast good, but no bbutter
Comment from Hotel Management
18 Dec 2023 by Shangri-La Suzhou, Hotel Management
Dear guests, Thank you for taking your time to write the review. Thank you very much for your feedback. We look forward to welcoming you back soon in the near future. Best regards,
by A verified traveler
A very memorable experience
Posted 17 Nov 2023 on HotelsVery happy with the excellent services and the staff are very friendly and helpful. The room is very comfortable and clean.
Comment from Hotel Management
20 Nov 2023 by Shangri-La Suzhou, Hotel Management
Dear guest, we are delighted to know that you were satisfied with our hotel. Through the years, our philosophy has been the “Shangri-La hospitality from a caring family.” We aim to provide guests with distinctive Asian standards of hospitality and service. We look forward to welcoming you back soon. Best regards,
by A verified traveler
Posted 25 May 2023
Cleaness
Comment from Hotel Management
18 Dec 2023 by Shangri-La Suzhou, Hotel Management
Dear guests, Thank you for taking your time to write the review. Thank you very much for your feedback. We look forward to welcoming you back soon in the near future. Best regards,
by A verified traveler
Posted 19 Apr 2023
Comment from Hotel Management
18 Dec 2023 by Shangri-La Suzhou, Hotel Management
Dear guests, Thank you for taking your time to write the review. Thank you very much for your feedback. We look forward to welcoming you back soon in the near future. Best regards,
by A verified traveler
Posted 20 Jun 2022 on Hotels
Comment from Hotel Management
24 Jun 2022 by Shangri-La Suzhou, Hotel Management
尊敬的宾客，感谢您入住苏州香格里拉。您的满意与肯定是我们前进的不懈动力。在您的鼓励和肯定下，我们会更加致力于为宾客提供热情贴心的服务。我们期待在不久的将来能够再次欢迎您的到来，祝您生活愉快！
by A verified traveler
Lovely vacay
Posted 19 Dec 2019 on HotelsOverall nice stay. Only but far away from City. But our family has fun. Thank you to all the staff.
Comment from Hotel Management
19 Dec 2019 by Bob Liu, Hotel Management
Dear guests, Thank you for taking your time to write the review. We are delighted to know that you are satisfied during your stay. We look forward to welcoming you back soon in the near future. Have a good day!
by A verified traveler
Posted 30 Nov 2019 on Hotels
Short visit to Souzou from Shanghai while there. Very easy by fast train & worth a visit. Hotel excellent all round.
Comment from Hotel Management
17 Dec 2019 by Bob Liu, Hotel Management
Dear guests, Thank you for taking your time to write the review. Thank you very much for your feedback. We look forward to welcoming you back soon in the near future. Best regards,
by A verified traveler
Posted 7 Oct 2019 on Orbitz
Comment from Hotel Management
8 Oct 2019 by Shirley Zhu, Director of Communications, Hotel Management
Dear guests, Thank you for taking your time to write the review. Thank you very much for your feedback. We look forward to welcoming you back soon in the near future. Best regards,
by A verified traveler
A great place to stay
Posted 17 Jun 2019 on HotelsA wonderful experience from the beginning. They always make your stay worthwhile
Comment from Hotel Management
18 Jun 2019 by Shirley Zhu, Director of Communications, Hotel Management
Dear guest, we are delighted to know that you were satisfied with our hotel. Through the years, our philosophy has been the “Shangri-La hospitality from a caring family.” We aim to provide guests with distinctive Asian standards of hospitality and service. We look forward to welcoming you back soon. Best regards,
