Ratings based on 14 Verified Reviews
4.7 Room cleanliness
4.5 Service & staff
4.8 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 8 Dec 2018 on Hotels
Amazing service.
Comment from Hotel Management
22 Apr 2019 by Hotel Management, Hotel Management
Dear Guest, Thank you for taking the time to write a review. We are delighted that your stay with the Renaissance Suzhou Wujiang Hotel was enjoyable. Everything we do is aimed at providing you with an excellent hotel experience and your feedback is extremely valuable. We truly appreciate you sharing your thoughts with us, so that we could keep improve our services and provide wonderful experience for you in the future. Best regards,
by A verified traveler
Nice building, friendly staff but awful location
Posted 8 Oct 2016 on HotelsI had a mixed experience at this hotel.
The building and rooms were clean and beautiful. The staff were friendly but inexperienced for the most part and had little English (if you require it).
However, the worst part of the hotel was the location. It is just over an hour drive from Suzhou station (the nearest train station) and when you arrive, you will enjoy the view of the carefully landscaped lake. However, everywhere else around the lake is in construction. If you want to do anything else (apart from the half hour stroll around the lake or visit the couple of overpriced Chinese restaurants next to it) you will have to walk for about 25-30 minutes and cross over the river. Once there, you will be able to find a supermarket and an extremely busy Starbucks but don't hope for anything more than that!
Also, many other smaller things happened which weren't up to par if for a five star hotel on hotels.com. For example, there was no bottle stop for a bottle of wine I bought, I ordered a liquor coffee then taught the staff how to make it (first time I received just baileys in latte glass, second time was a baileys, milk and ice, but third time lucky), the ATM was broken and the medium rare steak ordered on my last night arrived medium well. Small things but not expected from the price.
Nonetheless, the staff were very happy to help (if they could) and I would recommend the hotel for someone driving through the area and needing to stay one or two nights.
Comment from Hotel Management
9 Oct 2016 by General Manager, Hotel Management
Dear Valued Guest,
Many thanks for your valuable feedback about your recent stay with us – much appreciated as will assist us to improve both the service and our product.
My sincere apologies to read about the problems you encountered and of course will follow up with the appropriate departments and rectify to improve in the future.
I sincerely hope we'll have the opportunity to make a better impression to you by your next visit. We look forward to welcoming you to our hotel soon!!
Tony Ji
General Manager
by A verified traveler
Posted 14 Sep 2016 on Hotels
Comment from Hotel Management
18 Sep 2016 by General Manager, Hotel Management
Dear Guest, Thank you for sharing your comment with us! Glad to knowing that hotel services up to your satisfaction. Look forward to your next visit on nearby future. --Yours sincerely Renaissance Suzhou Wujiang Hotel
by A verified traveler
Awesome hotel
Posted 9 Sep 2016 on HotelsI enjoyed the location & friendly hotel staff. The property is very new & location is very secluded. This is a great weekend retreat for family.
Comment from Hotel Management
18 Sep 2016 by General Manager, Hotel Management
Dear Guest, Thanks for taking time to share your valuable comments with us! And glad to knowing that you had a wonderfully stay in our property. Hotel located at Shengze town Wujiang District which is a new area, as you said in front of hotel is a big park with lake and river view, at meanwhile the surrounding living facilities are in the rapid development stage, more convenience will provide to our customer in the nearby future. Thanks again and look forward to your next visit. --Renaissance Suzhou Wujiang Hotel
Recommended
for Everyoneby A verified traveler from pa
newest park, hotel located 2hour away suzhou
Posted 8 Aug 2016Great hotel and sevice, but only hotel than others. You can find a restaurants 5min walking distance.
Comment from Hotel Management
18 Sep 2016 by General Manager, Hotel Management
Dear Guest, Thank you for taking the time to write a review. We are delighted that your stay with the Renaissance Suzhou Wujiang Hotel was enjoyable. We are so prided that our associates provided wonderful experience to you. Everything we do is aimed at providing you with an excellent hotel experience and your feedback is extremely valuable. We truly appreciate you sharing your thoughts with us, so that we could keep improve our services and provide wonderful experience for you in the future. Best regards,
by A verified traveler
Posted 21 Sep 2023 on Hotels
by A verified traveler
Posted 17 Aug 2023 on Hotels
by A verified traveler
Posted 30 Apr 2023 on Hotels
by A verified traveler
Posted 26 Feb 2019 on Hotels
Comment from Hotel Management
22 Apr 2019 by Hotel Management, Hotel Management
Dear Guest, Thank you for taking the time to write a review. We are delighted that your stay with the Renaissance Suzhou Wujiang Hotel was enjoyable. Everything we do is aimed at providing you with an excellent hotel experience and your feedback is extremely valuable. We truly appreciate you sharing your thoughts with us, so that we could keep improve our services and provide wonderful experience for you in the future. Best regards,
by Waldemar
Posted 3 Jul 2017 on Hotels
Es war ein Erlebnis,
Comment from Hotel Management
22 Apr 2019 by Hotel Management, Hotel Management
Dear Guest, Thank you for taking the time to write a review. We are delighted that your stay with the Renaissance Suzhou Wujiang Hotel was enjoyable. Everything we do is aimed at providing you with an excellent hotel experience and your feedback is extremely valuable. We truly appreciate you sharing your thoughts with us, so that we could keep improve our services and provide wonderful experience for you in the future. Best regards,
