Ratings based on 81 Verified Reviews
4.5 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Okay one night stay.
Posted 14 Jan 2020 on HotelsThe Swisshotel KS is a bit outdated and could use an upgrade. It is a good price and is in a central location, but if you want a more up to date hotel look elsewhere.
Comment from Hotel Management
17 Jan 2020 by Arren Tong, Hotel Management
Dear Guest, Thank you for taking the time to tell us about your experience at the Swissôtel Kunshan. I am sorry that your experience about the hotel facilities did not meet your expectations; please allow me to express my sincerest apologies. At Swissôtel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Acting Asst. Front Office Manager
by A verified traveler
Recommended Hotel
Posted 17 Nov 2019 on HotelsVery nice hotel with a good price. Breakfast is intercontinental with many options, for all tastes. Gym well equipped with cool atmosphere and view for the lake.
Comment from Hotel Management
20 Nov 2019 by Arren Tong, Hotel Management
Dear guest, we recently had the pleasure to accommodate you at Swissôtel Kunshan – thank you very much for having given us the opportunity to be your host. We also appreciate the time you have taken to participate in our guest satisfaction survey. At Swissôtel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Sincerely, Acting AFOM
by A verified traveler
Posted 3 Mar 2019
Comment from Hotel Management
7 Aug 2019 by Helen Lu, Hotel Management
Dear guest, warm greetings from Swissotel Kunshan and thank you for your feed-back and on-going patronage. Swissotel Kunshan always strive to provide our guests with authentic hospitality and true home-away-from-home experience. Once again thank you and we look forward to welcoming you back in the new year. Best Regards Front Office Manager-Helen Lu
by A verified traveler
Stay at Swissotel Feb 14-15 Night, Kunshan, China
Posted 17 Feb 2019 on HotelsOn a Business Trip to Kunshan, the stay at Swissotel, Kunshan was nice & comfortable. The area was very good with a few restaurants and shops nearby. The hotel ambiance was very good, the staff spoke & understood reasonable amount of English and were courteous. The rooms were neat & clean. The two minor irritants were: Breakfast was expensive - almost to the level of rates charged in Hotels in downtown Shanghai and the room deposit was RMB 500/person/night. I would rate the experience as an 4.25 out of 5 and would definitely confider staying there once again for any future trips.
Comment from Hotel Management
7 Aug 2019 by Helen Lu, Hotel Management
Dear guest, warm greetings from Swissotel Kunshan and thank you for your feed-back and on-going patronage. For your suggestion, I will pass to our management immediately . Swissotel Kunshan always strive to provide our guests with authentic hospitality and true home-away-from-home experience. Once again thank you and we look forward to welcoming you back soon. Best Regards Front Office Manager-Helen Lu
by A verified traveler
great hotel
Posted 24 Jan 2019 on Hotelswe were on bussinesse travelle. a very nice hotel. the service was excellent - reach and amazing.
the room was spacious and inviting
Comment from Hotel Management
7 Aug 2019 by Helen Lu, Hotel Management
Dear guest, warm greetings from Swissotel Kunshan and thank you for your feed-back and on-going patronage. Swissotel Kunshan always strive to provide our guests with authentic hospitality and true home-away-from-home experience. Once again thank you and we look forward to welcoming you back soon. Best Regards Front Office Manager-Helen Lu
by A verified traveler from Philippines
Posted 16 Jan 2019
I have stayed at this hotel many times. i highly recommend this hotel.
Comment from Hotel Management
7 Aug 2019 by Helen Lu, Hotel Management
Dear guest, warm greetings from Swissotel Kunshan and thank you for your feed-back and on-going patronage. Swissotel Kunshan always strive to provide our guests with authentic hospitality and true home-away-from-home experience. Once again thank you and we look forward to welcoming you back soon. Best Regards Front Office Manager-Helen Lu
by A verified traveler
Fantastic Stay
Posted 16 Dec 2018 on HotelsI usually stay at the Kunshan Marriot, but this trip decided to try something new based on a co-workers recommendation. I will say for the small additional cost, this is a far greater stay. The breakfest was fantastic and covered western to Chinese and beyond. The bar was great, and the executive lounge was worth it with free drinks (including serve yourself whiskey, gin, vodka, etc) at happy hour and a great spread of snacks. Note you can get breakfest here as well. Rooms were great, wifi was solid and in your room you can gain access to a HK IP so google, etc work and overall very satisfied and will return on my future trips.
Comment from Hotel Management
7 Aug 2019 by Helen Lu, Hotel Management
Dear guest, warm greetings from Swissotel Kunshan and thank you for your feed-back and on-going patronage. Swissotel Kunshan always strive to provide our guests with authentic hospitality and true home-away-from-home experience. Once again thank you and we look forward to welcoming you back soon. Best Regards Front Office Manager-Helen Lu
by A verified traveler
Favorite stay in Kunshan
Posted 10 Nov 2018 on HotelsComfortable beds! Executive Lounge a plus.
Comment from Hotel Management
7 Aug 2019 by Helen Lu, Hotel Management
Dear guest, warm greetings from Swissotel Kunshan and thank you for your feed-back and on-going patronage. Swissotel Kunshan always strive to provide our guests with authentic hospitality and true home-away-from-home experience. Once again thank you and we look forward to welcoming you back soon. Best Regards Front Office Manager-Helen Lu
by A verified traveler
Posted 12 Jun 2018 on Hotels
Excellent hotel and friendly GM. They have very good personalized service. Great view and nice extras like a proper coffee machine with a few expresso capsules.
Comment from Hotel Management
29 Oct 2018 by Helen, Hotel Management
Dear Adam, warm greetings from Swissotel Kunshan and thank you for your feed-back and on-going patronage. Swissotel Kunshan always strive to provide our guests with authentic hospitality and true home-away-from-home experience. All of us( especially our GM) look forward to welcoming you back soon.
Best Regards
Front Office Manager-Helen Lu
by A verified traveler
Rooms get 80F+ during the evening
Posted 5 May 2018 on HotelsThey turn the AC OFF at night during they evening for the entire building. Its been 85F+ every day and they still turn the AC off for the entire building. Even if you have your room controls set high/cold its 77F+ by 11:00pm. Don't stay here unless you light to sweat at night and wake up around 3:00pm every night. My entire group of 6 people in 6 different rooms said they won't stay here again. Ive stayed at rooms across China for 10 years and this is a trend with low-end hotel chains here. If you want to sleep the night, go somewhere else. If it wasn't for this AC issue, it would be a fantastic hotel.
Comment from Hotel Management
31 Oct 2018 by Helen , Hotel Management
Dear Kevin, greetings from Swissôtel Kunshan.
I am however extremely disappointed to hear that your stay was not all that it could have been. We deeply regret the inconvenience caused by our AC in May.
Kevin, once again thank you for bringing your experience to our attention as all guest feedback is taken very seriously. Please feel free to contact me if you need any assistance at your next visit.
Best Regards
Front Office Manager-Helen Lu
