Ratings based on 323 Verified Reviews
4.4 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 29 Apr 2024
Beautiful hotel with the added perk of the free entrance to the Panmen park until 9pm. Rooms were ok and the grounds were spectacular although the location wasn’t really ideal in the end
by A verified traveler from Singapore
Posted 28 Apr 2024
The hotel was beautiful! We felt like we were back in ancient China with impeccable service. They provide free access to an ancient pagoda park which was also just delightful. The hotel has very nice food options too. It was a perfect vacation. Thank you!
by A verified traveler
Posted 24 Apr 2024
Absolutely stunning hotel, the facilities were off the charts, pool table, two swimming pools (one outdoor) golf simulator, not to mention it also is a tourist attraction in the hotel itself, leading to many attractions around the area. The only downside was restaurants nearby, there’s a convenience store that is open 24 hours next to the hotel across the road.
Would highly recommend this hotel to anyone. So good!
Comment from Hotel Management
26 Apr 2024 by Hotel Management, Hotel Management
Dear distinguished guest, Thank you for staying with us and for taking your time to share your experience with other travelers. We were pleased to hear that you enjoyed your stay with us. We look forward to welcoming you back to Suzhou and stay with us in your next trip.
by A verified traveler
Posted 8 Apr 2024
Location is great. The problems I experienced and ran into:
1. There are co-op students helping out at the breakfast buffet area. Many were eager to learn and help with the exception of this one girl, her expression and body language shows that she doesn't want to be there. I saw her picking her nose, putting her finger in her mouth and subsequently placing her hands in a basket full of chopsticks and rolling them.
2. There's limited dinning around/outside of the hotel.
3. The local ride sharing drivers and/taxi doesn't know where to go when they come or drop off guests...there's two main entrance to this hotel...confusing the drivers.
Comment from Hotel Management
24 Apr 2024 by Hotel Management, Hotel Management
Thank you for your feedback, and we will definitely strengthen and improve according to your opinions.
by A verified traveler
Posted 11 Mar 2024
The breakfast is super!
Comment from Hotel Management
23 Mar 2024 by Hotel Management, Hotel Management
Thank you for staying with us and for taking your time to share your experience with other travelers. We're really glad to know that you had a great time here, wish to see you soon.
by A verified traveler
Posted 29 Feb 2024
Beautiful architecture and delicious breakfast buffet
Comment from Hotel Management
23 Mar 2024 by Hotel Management, Hotel Management
Dear Guest:Thank you for choosing Pan Pacific Suzhou, we are a garden hotel combining Chinese classical architecture and elegant Su-style gardens. It is one of the few existing water-land gates-Pan’men in China, which is close to the back garden of our hotel, and you can visit for free with your room key. Here, you can appreciate the charm of Suzhou gardens and enjoy the tranquility and elegance without leaving the hotel. Looking forward to exploring the beauty of Wu Palace with you next time!
by A verified traveler
Posted 10 Jan 2024
Comment from Hotel Management
6 Feb 2024 by Louis, Hotel Management
Dear Grace, Thank you for staying with us and for taking your time to share your experience with other travelers. We were pleased to hear that you enjoyed your stay with us. We look forward to welcoming you back to Suzhou and stay with us in your next trip. Best regards
by A verified traveler
Posted 8 Jan 2024 on Hotels
Comment from Hotel Management
13 Feb 2024 by Hotel Management, Hotel Management
Thank you for stay with us and for taking your time to share your experience with other travelers. We were pleased to hear that you enjoyed your stay with us. We look forward to welcoming you back to Suzhou and stay with us in your next trip.
by A verified traveler
Posted 1 Dec 2023
The rooms we had were noisy and mine had an old carpet smell. This hotel is due for a renovation and upgrades.
Comment from Hotel Management
8 Dec 2023 by Louis, Hotel Management
Dear Lan,Thank you for your feedback, and so sorry for the unpleasant experience this stay, hotel was opened in 1998, and renovated for few times, however some facilities may not been replaced to the newest one, do apologize for the inconvenient you have had. Wish all the best!
by A verified traveler from Portland
Posted 23 Nov 2023
Beautiful landscaped SuZhou style garden, very relaxing, staff was friendly and accommodating. The only negative we encountered was poor air conditioning performance. Not cooling the room at all.
Comment from Hotel Management
8 Dec 2023 by Louis, Hotel Management
Dear Rong,Thanks for your kind feedback, and really appreciated that you are satisfied with our hotel! Sorry for the inconvenience the AC caused, we will make sure it be improved. Looking forward to staying with us again!
