Ratings based on 222 Verified Reviews
4.5 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 22 Aug 2023 on Orbitz
The view. The service.
by A verified traveler
Posted 19 Aug 2023 on Hotels
by A verified traveler
Posted 24 May 2023
Staffs are friendly & helpful!
by A verified traveler
Posted 28 Feb 2023 on Hotels
by A verified traveler
Good Location and Service! The Rest Left Wanting
Posted 4 Feb 2022 on HotelsThe location was decent, right across from a boardwalk with a cat cafe and other cafes were nearby. They staff was prompt and services requested were prompt. However, the bedding (sheets and pillows) and supplied toiletries were of poor quality. The bedding was scratchy with uncomfortable pillows. The toiletries were cheap and left the skin dry and itchy. The price did not match expectations.
Comment from Hotel Management
5 Feb 2022 by 文博诺富特酒店, Hotel Management
Dear Guest , Thank you for taking the time to tell us about your experience at the Novotel Suzhou SIP. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Guest Service Team
by A verified traveler
Posted 29 Nov 2021 on Hotels
Comment from Hotel Management
2 Dec 2021 by 文博诺富特酒店, Hotel Management
尊敬的贵宾，您好！ 感谢您选择苏州文博诺富特酒店作为您到访苏州的下榻酒店，为每一位宾客奉上优质、贴心服务是我们的荣幸，您的肯定给予了服务团队莫大的鼓舞！酒店邻近金鸡湖，与地铁一号线无缝连接。毗邻苏州国际博览中心，诚品书店、新光天地及久光百货步行可达，是您购物娱乐和开会的首选。再次感谢您的支持，期待您在不久的将来再次入住苏州文博诺富特酒店!
by A verified traveler
Posted 27 Nov 2021 on Hotels
Comment from Hotel Management
2 Dec 2021 by 文博诺富特酒店, Hotel Management
尊敬的贵宾，您好！ 感谢您选择苏州文博诺富特酒店作为您到访苏州的下榻酒店，为每一位宾客奉上优质、贴心服务是我们的荣幸，您的肯定给予了服务团队莫大的鼓舞！酒店邻近金鸡湖，与地铁一号线无缝连接。毗邻苏州国际博览中心，诚品书店、新光天地及久光百货步行可达，是您购物娱乐和开会的首选。再次感谢您的支持，期待您在不久的将来再次入住苏州文博诺富特酒店!
by A verified traveler
Posted 8 Mar 2021 on Hotels
by A verified traveler
Posted 19 Jan 2020 on Hotels
Comfortable
by A verified traveler
Posted 10 Dec 2019 on Hotels
Comment from Hotel Management
25 Dec 2019 by Guest Experience Manager, Hotel Management
Dear Guest, We very much appreciate your comments regarding your stay at the Novotel Suzhou SIP. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Best Regards,
