Ratings based on 99 Verified Reviews
4.7 Room cleanliness
4.6 Service & staff
4.7 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Not 5 Star quality!!!
Posted 1 Jan 2024 on HotelsI think that Nikko Corporate HQ needs to encourage this hotel to be more accommodating to guests! When I made the reservation on Hotels.com, I had written a special request to have hypoallergenic bedding since I am allergic to down. I received a message back that they had a pillow for me but none of their bedding was feather-free. I can’t believe that they can’t figure this out! After all, Suzhou is famous for its gorgeous silk filled quilts! Their Lounge Bar also needs to have a better selection and understand how wines should be served. Since it was New Year’s Eve, we tried to order a bottle of sparkling wine to celebrate. They were out of most of the wines on their wine list and finally brought over a warm bottle of a much more expensive bottle of champagne. Finally, their buffet breakfast was nothing special at all and the staff started cleaning it up at 10 am on New Year’s Day! I had only come down at 9:30 as I hadn’t realized that they would close it so early in a national holiday. For a 5 Star hotel, this hotel was very disappointing!
by A verified traveler
11/10
Posted 17 Jun 2023 on HotelsAs always. Amazing stay.
by A verified traveler
Posted 22 Apr 2023 on Hotels
by A verified traveler
Superb!
Posted 15 May 2020 on HotelsAlthough most facilities were closed due to COVID-19, the service and attitude was still amazing, best experience ever!
Comment from Hotel Management
8 Jun 2020 by Hotel Nikko Suzhou, Hotel Management
Thank you for taking the time to share your valuable feedback with us. We are delighted to know that you enjoyed your stay with us at Hotel Nikko Suzhou and that our staff service has made your stay experience more memorable. We will continue to strive in delivering quality services, allowing our guests' to indulge in the best they deserve. Once again, we look forward to your next stay with us and continuous support in the near future. Thank you!
by A verified traveler
Posted 19 Nov 2019
Every thing are nice, good location and very clean.
Comment from Hotel Management
21 Nov 2019 by Hotel Nikko Suzhou, Hotel Management
Thank you for taking the time to share your valuable feedback with us.
We are delighted to know that you enjoyed your stay with us at Hotel Nikko Suzhou and that our staff service has made your stay experience more memorable. We will continue to strive in delivering quality services, allowing our guests' to indulge in the best they deserve.
Once again, we look forward to your next stay with us and continuous support in the near future. Thank you!
by A verified traveler
Posted 19 May 2019 on Hotels
Comment from Hotel Management
6 Jun 2019 by Hotel Nikko Suzhou, Hotel Management
Hotel Nikko Suzhou take pride in providing our guests with the highest standards of hospitality. We look forward to hearing our guests' comments in order that we may find ways to better improve our offerings to exceed their expectations. We look forward to your next stay with us and continuous support in the near future. Thank you!
by A verified traveler
Posted 1 Apr 2019
Comment from Hotel Management
30 Apr 2019 by 苏州日航酒店, Hotel Management
您好！苏州日航酒店在这里向您呈上最诚挚的祝福！非常感谢您下榻苏州日航酒店并对我们的酒店和服务均感到非常满意，同时也度过了一段愉快的旅程。我们将竭诚期待您的再次光临！
by A verified traveler
Posted 11 Dec 2018
Very nice facility. Modern, clean, no complaints whatsoever.
Comment from Hotel Management
20 Dec 2018 by Hotel Nikko Suzhou, Hotel Management
Thank you for taking the time to share your valuable feedback with us.
We are delighted to know that you enjoyed your stay with us at Hotel Nikko Suzhou and that our staff service has made your stay experience more memorable. We will continue to strive in delivering quality services, allowing our guests' to indulge in the best they deserve.
Once again, we look forward to your next stay with us and continuous support in the near future. Thank you!
Recommended
for Everyoneby A verified traveler from Bangkok Thailand
Nice staff, nice place
Posted 5 Sep 2018Very good location, 200m.from train station. Variety of breakfast and good taste. The room was so clean and amenities in room is good. I'm really love this hotel.
Comment from Hotel Management
17 Sep 2018 by Hotel Nikko Suzhou, Hotel Management
Thank you for taking the time to share your valuable feedback with us.
We are delighted to know that you enjoyed your stay with us at Hotel Nikko Suzhou and that our staff service has made your stay experience more memorable. We will continue to strive in delivering quality services, allowing our guests' to indulge in the best they deserve.
Once again, we look forward to your next stay with us and continuous support in the near future. Thank you!
by A verified traveler
Good hotel
Posted 27 Aug 2018 on HotelsBrand new room.
Comment from Hotel Management
4 Sep 2018 by Mona Zhao, Hotel Management
Warm greetings from Hotel Nikko Suzhou.
Thank you very much for staying with us and for taking the time to write your valued comment. It gives us great pleasure to know that you were pleased with our facilities and services and that your stay was an enjoyable one.
A famous Chinese poet once declared, “In heaven there is paradise, on earth there is Suzhou and Hangzhou.” We look forward to welcoming you back to your next stay at Hotel Nikko Suzhou.
