Ratings based on 81 Verified Reviews
4.5 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 29 Aug 2023 on Hotels
by A verified traveler
Best Hotel I stayed at so far.
Posted 8 Aug 2022 on HotelsThe room was absolutely spotless, comfortable beds, great breakfast. I honestly wish I had larger stomach to be able to try all of the delicacies.
When I will travel back to Suwalki I will be staying there again.
by A verified traveler
Reasonable hotel
Posted 21 Jul 2021 on HotelsParking next to hotel.
Odd payment: I thought I already paid via Hotels.com but had to pay on site. Technically correct, just had a different impression.
Rather good breakfast.
Hotel room was hot.
Definietely clean.
Overall reasonable place for 1 night stop over.
by A verified traveler
Good Hotel
Posted 2 Apr 2020 on HotelsRecommend
Comment from Hotel Management
14 May 2020 by Marketing Manager, Hotel Management
Thank you for the feedback
by A verified traveler
Unusable Internet, Dirty Linen = You can do better
Posted 13 Dec 2017
Pros: Front desk staff. Good breakfast box to go.
Cons: If you claim Internet, must have Internet. Internet in this hotel is unusable.
Location: Convenient to the main highway when driving between Lithuania and Warsaw.
Arrived late one night. Outstanding staff at front desk: smart and very friendly. Effortless check-in.
Good sized room and good bed, but... pubic hairs on bed sheet and very poor "cleaning", with dust on shelves. We slept in light clothing to avoid contact with the sheets.
Absolutely awful Internet, the very worst we have experienced in dozens of hotels. To say there is WiFi is totally wrong. Yes, you can grab a few paragraphs on your phone but doing your office email? No way. It took two minutes to load the Expedia home page and then too slow to look up reservations for the next night in a different town. After trying late at night I tried the next morning at 5 AM, in case there were many users late at night. Nope. No go.
On the plus side, the front desk staff are really nice people. We left before the restaurant opened for breakfast and they offered to pack us a breakfast to go. It was super, really good and ready to go for us. Checkout was also super fast and efficient. Our car was safe in the lot out front.
We were there late and too tired to change rooms, so we did not complain about the dirtiness of the room. It could be this was just an unfortunate exception, but I doubt that as you know when the cleaning crew does a sloppy job like quick wipes that leave behind dust around the bases of lamps, etc. But such terrible, totally unusable Internet really requires a disclosure and not a claim that there is WiFi that does not in practice exist.
Comment from Hotel Management
28 Dec 2017 by Piotr Wasilewski, Hotel Management
Thank you for your opinion.
by denis
The Worst Internet
Posted 7 Sep 2017 on HotelsThe internet speed was at "dial up "speed. The worst I have seen in Eastern Europe. When the cell phone speed is 5 times the hotel internet speed...the hotel has an infrastructure problem. And management was nowhere to be found, even though I ask to speak to the Hotel manager
Comment from Hotel Management
12 Sep 2017 by Piotr, Hotel Management
Thank You for the feedback.
Recommended
for Everyoneby A verified traveler
Closing a circle
Posted 5 Jul 2017Went to Suwalki as an exercise to visit the regions of ancestral origins. The hotel was great. Staff was wonderful. Very rusty with English as it went. Not too many English speakers let alone Americans evidently go there. Restaurant was fantastic. Walls were thinner than I'd expect. I'd stay there again.
Comment from Hotel Management
9 Jul 2017 by Piotr - Marketing Dept., Hotel Management
Thank you for your feedback - we warmly welcome you again :)
by Ehud
Posted 26 Jun 2017 on Hotels
Vary good
Comment from Hotel Management
28 Jun 2017 by Piotr, Hotel Management
Thank You for Your feedback. Come again :)
by A verified traveler
Good Location, Clean, Comfy, Great Restaurant.
Posted 21 Nov 2016 on HotelsGreat Hotel very close to the A8 road, secure parking, lovely clean spacious hotel, Power shower and good breakfast, will for sure stay here again if Im on the same route.
Comment from Hotel Management
28 Nov 2016 by General Manager, Hotel Management
Thank you for your review. Come again :)
by A verified traveler
Posted 24 May 2024
