Ratings based on 298 Verified Reviews
4.0 Room cleanliness
4.1 Service & staff
4.0 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 24 Feb 2023
Too far from train station
Very inconvenient
First impression when arrive for Check in, a elderly lady was not friendly and unprofessional
by A verified traveler
Posted 31 Dec 2022
Hotel Route Inn Kami-Suwa is an old-school style hotel that is close to Suwa lake! Inside you will find an indoor Onsen where you can bath in certain hours. In the morning you get complimentary American-style buffet for breakfast. The building is old and so are the staff, but there still is charm coming from this Hotel.
by A verified traveler
Posted 2 May 2022
by A verified traveler
Posted 26 Aug 2021 on Hotels
Comment from Hotel Management
11 Oct 2021 by フロントクラーク 鮎澤, Hotel Management
この度はホテルルートイン上諏訪にご宿泊頂き、誠にありがとうございます。皆様の評価は私たちの良い励みとなります。これからもどうぞお気軽にご意見をお寄せください。またのご宿泊を心よりお待ち申し上げております。
by A verified traveler
Posted 19 May 2020 on Hotels
Comment from Hotel Management
30 May 2020 by フロントクラーク 鮎澤/Ayuzawa, Hotel Management
この度はホテルルートイン上諏訪にご宿泊いただき、誠にありがとうございます。外国語でも構いませんので、どうぞご意見をお聞かせください。またのご宿泊をお待ちしております。
Thank you for staying at our hotel. Regardless of your language, we want to know your impression. We're looking forward to seeing you again.
by A verified traveler
bed is hard
Posted 27 Jul 2019 on Hotelsbed is hard, so I'm tired when I woke up.
Comment from Hotel Management
31 Jul 2019 by Front clerk Ayuzawa, Hotel Management
We made you feel painful because the beds were tight. We apologize deeply.Some time ago, the mattress's springs got damaged, so we ren
ewed them in every room.It doesn't work very well.We may be able to prepare a soft mat based on your opinion.Thank you for your opinion.
by A verified traveler
Posted 19 Jun 2019 on Hotels
Comment from Hotel Management
26 Jun 2019 by フロントクラーク 鮎澤, Hotel Management
この度はホテルルートイン上諏訪にご宿泊頂き、誠にありがとうございます。
皆様が少しでも快適にお過ごし頂けるよう、接客・サービス・清掃・メンテナンスに力を入れて参ります。
今後ともご愛顧の程、宜しくお願い致します。
by A verified traveler
Posted 12 May 2019 on Hotels
Everything was great except wifi. Wifi didn't work while I was staying. It was just one night and I had data roaming package so it was ok.
Comment from Hotel Management
15 May 2019 by Front clerk Ayuzawa, Hotel Management
Thank you so much for staying at our hotel.
We're really sorry for the trouble of wifi.
For we take it for granted that we can use wifi in a hotel, you must have felt inconvenient very much.
We will keep maintenance and inspection to prevent such trouble.
by A verified traveler
Posted 6 Apr 2019
Comment from Hotel Management
30 Apr 2019 by フロントクラーク 鮎澤, Hotel Management
この度はホテルルートイン上諏訪にご宿泊いただき、誠にありがとうございます。諏訪もやっと春めいた日が多くなって参りました。これからさらに活気あるシーズンを迎えます。また当地へお越しの際にご宿泊いただけるなら幸いでございます。
Recommended
for Personal Eventby A verified traveler
Nice little hotel off the beaten path.
Posted 19 Feb 2018 on HotelsBy Japanese standards it wasn't the cleanest, but compared to hotels in most countries it was still exceptional. There was a stain/spill on my duvet cover and a few areas needed a good dusting. Bed and pillow were a little hard (in typical Japanese fashion, but with no alternatives on hand). Hotel is close to Kami Suwa Station, in a quiet area, great for visiting Lake Suwa
Comment from Hotel Management
15 Mar 2018 by Front clerk Ayuzawa, Hotel Management
Thank you so much for staying at our hotel.
There is no use trying to excuse myself for the mistakes in the rooms. We will make more effort to make foreign guests happy too.
We are looking forward to seeing you again.
