Ratings based on 22 Verified Reviews
3.3 Room cleanliness
1.0 Room comfort
3.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 4 Jan 2024
Good getaway n hideout! They need to be aware of drunkards who sometimes disturb the guests
by A verified traveler
Posted 16 Oct 2023
if you can make a place for a lift on every floor.that will ne perfect
also to keep quiet all the time
thamks
by A verified traveler
Posted 15 Sep 2023
Thoroughly enjoyed my stay. Staff so friendly.
Comment from Hotel Management
18 Sep 2023 by Riteshni, Hotel Management
Bula Mr James, Thank you for your positive review.Hope to see you again
by A verified traveler
Posted 28 Jun 2023
It was noisy @ night.
by A verified traveler
Posted 8 Jun 2023 on Wotif
by A verified traveler
Posted 29 May 2023
Comment from Hotel Management
31 May 2023 by Townhouse Reception, Hotel Management
Bula - Thank you for your feedback
by A verified traveler
Posted 21 May 2023
Walking to a bathroom with no towels and bathmats.
Too much noise from drunkenness.
by A verified traveler
Posted 1 May 2023
Worse place I ever stayed in. Had to wait 1 hour for check in, room was set up was really bad, sink got plugged, no hair dryer, dirty towels, no blanket for 3rd person, was not worth the price per night. Do not recommend for overseas visitors!
Comment from Hotel Management
2 May 2023 by Townhouse Reception, Hotel Management
Dear Madam Thank you for the review please note firstly you did so many changes to the booking as someone died in your family secondly instead of 2 rooms chose 1 room to fit in 3 people. From 2 nights booking was changed to one night you had booked in a basic room which as per specification does not has "hair dryer facilites" instead the room was upgraded by Manger to deluxe room which she personally checked before you arrived.Please do mention in your review that you called more then 10-15x to change the room and change the booking.still thank you for the review we will see to improve our facilites.
by A verified traveler
Posted 7 Apr 2023
The place location is what I liked, just the housekeeping needs to be jacked up, my first day was greeted with a oil stained bed sheet and the room was changed to a clean room with no balcony, not really how Ive expected to spend my 4 days in suva, considering it's the same price as the southern cross.
by A verified traveler
Worst Hotel I have ever stayed.
Posted 6 Apr 2023 on HotelsThere was no towel in the room. Called front desk and they said they will bring it. Waited for 30 minutes, no response.When called again, was told that there is no towel and that the staff will provide in the morning. Next morning, called again and did not hear from them. When I called again, I was told that the towel staff will come at 10am. The check out time was 10 am so I checked out without shower. Very shameful for not able to provide a towel.
Comment from Hotel Management
6 Apr 2023 by Reception , Hotel Management
Bula sirThank you for your feeback.Please stop providing misleading information to other guest who wish to stay at the hotel as towels were provided by reception and a grace checkout time was given by the reception on duty! Still we will look into the feeback and will rectify the mishap for future reference
