Ratings based on 92 Verified Reviews
3.4 Room cleanliness
3.6 Service & staff
3.4 Room comfort
3.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 10 Apr 2024
Comment from Hotel Management
18 May 2024 by Shelly, Hotel Management
Thanks for the lovely reviewHope to see you again
by A verified traveler
Posted 6 Apr 2024
Pros ,clean tidy property well presented with nice garden.
Working staff
Cons , poor service ,tv not working request to attend to it was not acted upon not even a feed back by management .
No wifi provided ,
3 day stay room was not cleaned
Intruder tried to break into the room at 1 am ,
I don't see any cctv for safety of the guests
What looked like the owners doing visits didn't even greet Guests with a Hello.
Comment from Hotel Management
12 Apr 2024 by Shelly, Hotel Management
Bula Ormar,Thank you for the review. It is very unfortunate that no communication was made during your stay for immediate action The t.v channel was playing up due to bad weather which is common in Fiji, and it was fixed upon your request. We have a paid Wi-Fi which is mentioned on our booking site. The housekeepers communicated on daily basis for room service, but you declined. There was no report of any incident by you or our night shift officer. We hope to see you again Vinaka.
by A verified traveler
Posted 11 Mar 2024
Comment from Hotel Management
16 Mar 2024 by Shelly, Hotel Management
Thanks for the lovely review
by A verified traveler
Posted 12 Feb 2024
Its a good property to stay comfortably
Comment from Hotel Management
12 Feb 2024 by Shelly, Hotel Management
Thanks for the lovely reviewHope to see you again
by A verified traveler
Posted 6 Feb 2024
Good stay. Nice staff. Pretty decent for something outside the main Suva Town.
Comment from Hotel Management
12 Feb 2024 by Shelly, Hotel Management
Thanks for the lovely reviewHope to see you again
by A verified traveler
No star hotel
Posted 13 Jan 2024 on HotelsThe place was converted into hotel with different kinds of rooms. They call delux rooms but nothing like it. Water supply is bad with mattresses have springs popping out. It operates more like a brothel. All fittings in rooms even the locks are defective
Comment from Hotel Management
17 Jan 2024 by Shelly , Hotel Management
Bula Mr Shukla ,Thank you For the Review. It is very unfortunate that no comments were made during your stay for immediate solution .yes we did have low pressure on the water supply this was due to water authority doing some repair .As for the mattress and lock we investigated the mattress and lock both are perfectly working with no issues . Our hotel is peaceful place for families and couple .Vinaka
by A verified traveler
Posted 1 Jan 2024
Comment from Hotel Management
12 Feb 2024 by Shelly, Hotel Management
Thanks for the review
by A verified traveler
Posted 27 Oct 2023
It’s not for tourist, maybe local. Very poor service. Guy I assume was the manager firstly fussed that we only have 3 nights not 4, later argued wifi wasn’t included, both instances I had to pull out email confirmation to show, no apologies from him been wrong. Lady at reception complained Expedia is selling room cheap, I explained I paid full price in NZD. Noisy all nights, dogs barking. Room lights are so low, can hardly see. Rooms were smelly and sheets and towels only got changed once during four night stay upon request. When I complained about linen been dirty, I was told it’s clean. These people find fault in customers only, you can’t talk or ask for anything. It was such let down after our 1 night at Denarau and two at Hideaway resort. Anna who helped us with clean sheeting was the only nice person here.
I would never recommend or stay here ever again.
Comment from Hotel Management
28 Oct 2023 by Shirley , Hotel Management
Bula ,Thank you for the review.We do not provide free internet all our bookings sites clearly shows that internet is available with a surcharge .your claim that it is free is incorrect . We offered room Service and was refused by your daughter and she requested to be done on the 3rd day.The booking was for 4 nights but an error was made from our reservation team however upon checkin this was corrected immediately.we do not have pets and however dog nuisance is a common problem in Fiji but is not a significant issue at our hotel as we are reasonably isolated from the Neighbors.
by A verified traveler
Posted 26 Oct 2023
Comment from Hotel Management
16 Nov 2023 by Shelly, Hotel Management
Thanks for the lovely review hope to see you again
by A verified traveler
Posted 18 Oct 2023
Comment from Hotel Management
19 Oct 2023 by Shelly, Hotel Management
Thanks for the lovely reviewHope to see you again
