Ratings based on 988 Verified Reviews
4.4 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 13 Jun 2024
Comment from Hotel Management
14 Jun 2024 by cybercme, Hotel Management
Greetings, Grant. Thank you for taking a minute to share your experience with us.We use your feedback as part of our continuous improvement program to hopefully earn your business in the future.We’d hope to see next time you journey our way and wish you safe travels till we see you again.
by A verified traveler from Janesville
Posted 3 Jun 2024
The only thing I didn’t like was that there wasn’t an elevator to get to the 2nd floor with your luggage. We had a lot and it was time consuming without a luggage cart.
Comment from Hotel Management
3 Jun 2024 by cybercme, Hotel Management
Greetings,Thank you for staying with us. Our goal is to provide excellent service and thank you for taking a minute to let us know how we did during your stay.Our continuous improvement goal is to earn your repeat business, so we take each rating and comment to heart. Please let us know you prefer a ground-floor room next time so we can hold one for you.We wish you safe travels wherever the road may lead, and hope we’ll see you each time you visit our part of Northern California.
by A verified traveler
Posted 27 May 2024
Comment from Hotel Management
28 May 2024 by cybercme, Hotel Management
Hi, Ramya.We appreciate your feedback! Our goal to provide excellent service and thank you for taking a minute to let us know how we did during your stay.We hope you’ll consider being with us If you should find yourself traveling our way again.Peace be yours wherever the road may lead, both now and in the future.
by A verified traveler
Posted 26 May 2024
Comment from Hotel Management
28 May 2024 by cybercme, Hotel Management
Greetings, Anne.We appreciate your feedback!. We apologize we didn't quite measure up during your stay.Our goal to provide excellent service and thank you for taking a minute to let us know how we did.If you should find yourself traveling our way again, we hope you’ll consider being with us.Peace be yours wherever the road may lead, both now and in the future.
by A verified traveler
Posted 23 May 2024
Comment from Hotel Management
23 May 2024 by cybercme, Hotel Management
Greetings,Thank you for taking a minute to let us know how we did after your stay.Both you and your business are greatly appreciated, and we hope to have you with us each time you travel our way.Travel mercies be yours till we see you again.
by A verified traveler
Posted 3 May 2024
Room was super clean. Have eating options with if walkable distances and a grocery store.
Comment from Hotel Management
3 May 2024 by cybercme, Hotel Management
Hi, Anastaacio.Your business is much appreciated and we thank you for sharing your experience with us.We'll always do our best to keep you coming back and hope we get another chance to have you with us next time you venture our way.Safe travels be yours till then. :-)
by A verified traveler
Posted 2 May 2024
Bathroom sunk is broken ( multiple cracks ) very poor for a room that I have to pay $157 for. Expect more from comfort suites.
Comment from Hotel Management
2 May 2024 by cybercme, Hotel Management
Thank you for letting us know about the issue regarding the sink.We're in the process of solving this issue now and apologize this impeded your complete satisfaction.We thank you for choosing us. We hope to have another opportunity to properly host you in the future.
by A verified traveler
Posted 28 Apr 2024
Great travel hotel. Across the street from a Safeway. Handy.
Comment from Hotel Management
28 Apr 2024 by cybercme, Hotel Management
Thank you for taking the time to send back a rating, Andrew. On behalf of our entire team, I would like to thank you for letting us know how we did. We hope for an opportunity to properly host you in the future.
by A verified traveler
Posted 28 Apr 2024
The hotel maids tried to come in at 9am, when checkout is 11am. Was still asleep
Comment from Hotel Management
28 Apr 2024 by cybercme, Hotel Management
HI, Bowe. Unless a guest puts a do not disturb sign, housekeeping always knocks before entering a room.We apologize if you were awaken by housekeeping trying to know which rooms are vacant.Thank you for choosing us and we hope you'll give us another try next time you visit our beautiful Lassen County California.
by A verified traveler
Posted 25 Apr 2024
Very convenient for our travel plans. Easy to find. Very clean nd comfortable.
Comment from Hotel Management
25 Apr 2024 by cybercme, Hotel Management
Greetings, Steve.We appreciate your feedback. Our goal is to keep you coming back by being just as you found us.Thank you for the 5-star rating and willingness to let us know how we did.Peace be yours till we have the pleasure of your return.
