Ratings based on 271 Verified Reviews
4.9 Room cleanliness
4.8 Service & staff
4.8 Room comfort
4.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 11 Jun 2024
The Crystalbrook Albion was so nice. I dont have a negative thing to say, the attention to detail the staff puts into making the place clean and inviting was outstanding. I would most definitely stay here again and again!
by A verified traveler
Posted 4 Jun 2024
I was dropped off at night on Albion Street as driver couldn’t find entrance on little Albion as it wasn’t lit up so we drove past. I had to ask a stranger to call the hotel to let me in as I didn’t have the ability to call on my Canadian phone. Was starving and wanted to order room service… no restaurant which was not mentioned on line or I missed that either way was annoying. The digital key didn’t always work the gate when I was coming back to hotel and noone was at reception one time to buzz me in which was also annoying as I was desperate to have a pee…. Last glitch was the elevator broke one day so had to climb to fourth floor which ordinarily not a big deal but I was jet lagged and very tired! These things happen though. Otherwise great location once you get past the main entrance is off essentially an alley so I was able to walk all over downtown Sydney. Super super comfy bed and pillows!! I would stay again but plan for food better …
by A verified traveler
Posted 26 May 2024
Nostalgic place in Surry Hills - quaint with helpful staff - 24/7 coffee machine level 1 with real coffee beans and daily bakery products on our weekend thx 🙏
by A verified traveler
Posted 28 Apr 2024
What a wonderful little hotel. Friendly staff and the best location. Definitely would recommend.
by A verified traveler
Posted 21 Apr 2024
by A verified traveler
Posted 5 Apr 2024
The building is very unique and in a great area.
by A verified traveler
Posted 20 Mar 2024
Hotel staff are fabulous.
by A verified traveler
Posted 18 Mar 2024
We rented a cozy room and were suprised at how small these rooms are. Albiet the room was clean modern and comfotable.
by A verified traveler
Posted 25 Feb 2024
If I could give more than 5 stars I would! Wonderful friendly staff, lovely pastries in a morning and tea/coffee. Loved the roof and nothing was too much trouble! If we come back to Sydney we’ll be staying again!!!
by A verified traveler
Posted 24 Feb 2024
The hotel was quaint. The staff were all very personable and helpful. The location is in a neighborhood with many pubs and restaurants around. It is a very short walk to public transportation to get to the city within 15 minutes.
