Ratings based on 676 Verified Reviews
4.5 Room cleanliness
4.4 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 3 Jun 2024
Staff are very helpful.
Property is in great location for good value.
The unit ‘s floor is not very clean, could use a mop.
The kitchen cookware needs to be updated.
The frying pan is not the “non-stick” type and very hard to clean.
Comment from Hotel Management
5 Jun 2024 by Ruby Management, Hotel Management
Dear Edwina,Thank you for writing us a great review. It is our pleasure to be of excellent service to you, and you may rest assured that we will take note of your feedback as we continue to make improvements to our services and facilities. We hope you had a delightful overall experience with us and look forward to welcoming you back in the future.Kind regards, Michelle Baldwin General Manager
by A verified traveler
Posted 28 May 2024
Comment from Hotel Management
31 May 2024 by Ruby Management, Hotel Management
Dear Derek,Thank you for the rating. We hope we can do better on your next stay to get a perfect star review.Kind regards, Michelle Baldwin General Manager
by A verified traveler
Posted 19 May 2024
Cleaning should have been better for arrival.
Comment from Hotel Management
22 May 2024 by Ruby Management, Hotel Management
Dear Gary,Thank you for your feedback and rating. We appreciate your honesty. If there are specific aspects of your stay that you feel could have been improved or if you have any suggestions, please let us know. We value your input and aim to make every guest's experience positive. If you decide to stay with us again, we hope to provide a better and more enjoyable experience.Kind regards, Michelle Baldwin General Manager
by A verified traveler
Posted 28 Apr 2024
Amazing place!!! Perfect apartment for a family
The café downstairs is great, try a coffee there
Staff and front desk are friendly
Very close to main beach and walking distance to surfers paradise
Comment from Hotel Management
30 Apr 2024 by Ruby Management, Hotel Management
Dear Kashyap,Thank you for your enthusiastic feedback! We're thrilled to hear that you had an awesome experience during your stay with us. It's our goal to provide excellent service and ensure that our guests have a memorable time. Thank you for choosing to stay with us!Kind regards, Michelle Baldwin General Manager
by A verified traveler
Posted 4 Apr 2024
Comment from Hotel Management
10 Apr 2024 by Ruby Management, Hotel Management
Dear Amelia,Thank you for the rating. We hope we can do better on your next stay to get a perfect star review.Kind regards, Michelle Baldwin General Manager
by A verified traveler
Posted 4 Apr 2024
The Ruby is conveniently located in the center of Gold coasts buzzling precinct. And because if the angle of the building structure you are able to take advantage of the rising and spectacular setting sun.
Comment from Hotel Management
10 Apr 2024 by Ruby Management, Hotel Management
Dear Henry,Thank you for taking the time to rate us excellent and post your review. We are glad to know that you enjoyed our service. It was our pleasure to be of service and to ensure that you had nothing less than a grand experience with us. We look forward to welcoming you back.Kind regards, Michelle Baldwin General Manager
by A verified traveler
Posted 2 Apr 2024
Comment from Hotel Management
24 Apr 2024 by Michelle Baldwin , Hotel Management
Hi Bishal,Thank you for your fantastic rating! We're thrilled to hear that you had a wonderful experience during your stay. Your satisfaction is our top priority, and we look forward to welcoming you back for another excellent stay in the future!Kind regards, Michelle Baldwin General Manager
by A verified traveler
Posted 7 Mar 2024
I was put in a room that haven't had any house keeping done ..add no towels or doona was told that I would have to doona the next day still didn't hear nothing..and found a females pad with blood on it under my bed and when I spoke with the hotel about it still wasn't cleaned for over 24 hours and I for the hotel for high price hotel witch because of the bloody females pag under my bed and was informed that there was no house keeping done on my room by the receptionist that told me this for the rest of my stay I felt dirty being in that room..I was given a free night because I was wanting a full refund..witch I know I should of got a full refund as this is not expected in any hotel nor a expensive or Budget hotel ..I was not given a full refund as this is very serious what has happened and I have the pictures of the bloody females pad to prove this next two paper work that proves I was at that location...Im very disappointed about this as I have a disability on the ndis and my family paid for the hotel and my hotel....I would like to still get a full refund because of this ...they deserve to have this bad review and I'm taking it to a current affair also
Comment from Hotel Management
12 Mar 2024 by Ruby Management, Hotel Management
Dear Kenny,We sincerely apologise and regret that we have provided you with a bad experience. This is the exact opposite of what we pride ourselves on. Your concerns are very important and shall be discussed with the team to aid us in our continuous efforts to improve customer satisfaction. I would like to extend my sincere apologies to you and your family for the poor experience you had whilst staying with us, in particular for the poor standard of cleaning of the apartment. We have followed this up with our housekeeping manager.We would like to note that Housekeeping checked your apartment and offered to clean the unit again, however you declined. We were not able to offer you a full refund as this issues been brought to our attention on the last day of your stay. We do apologise for not being able to deliver to your expectations and we hope to have an opportunity to offer our hospitality during your next stay.Kind regards, Michelle Baldwin General Manager
by A verified traveler
Posted 4 Mar 2024
Comment from Hotel Management
25 Mar 2024 by Ruby Management, Hotel Management
Dear Hannah,Thank you for the 5 stars review! We hope to see you again soon!Kind regards, Michelle Baldwin General Manager
by A verified traveler
Not too Shabby
Posted 3 Mar 2024 on HotelsSo overall average in my opinion & room for improvement.
1) check in process when reception is closed arriving after hours could be refined. Security guard luckily was there to assist.
2) room tidy but showing signs of wear, walls marked beyond what would be ‘normal’.
-Bed was comfortable however try to request rooms on the south. If you happen to get a room next door to “Paradiso” be warned it’s loud & music/PAs are being played during day hours. So if you’re trying to have a nanna nap/kip in afternoon, forget it!
-air conditioner was very loud sounding like an aircraft jet engine. Raised this concern & maintenance person looked at it briefly. Just ended up getting used to it.
-location a few blocks away from amenities so it was fine.
Again my opinion only & not trying to difficult. Just some improvement required
Comment from Hotel Management
4 Mar 2024 by Ruby Management, Hotel Management
Dear Jean,We appreciate you taking the time to provide us with such detailed feedback about your stay. We sincerely apologise that several things throughout your stay did not meet your expectations. Please note that these concerns have been passed onto our management and we will be using your feedback to make some important changes. Thank you for highlighting the areas that need our attention - we work closely with our owners and advise of any feedback such as the above when seeking approval to upgrade. We trust we will have the opportunity to welcome you back to Ruby by Cllix in the future.Kind regards, Michelle Baldwin General Manager
