Ratings based on 184 Verified Reviews
4.4 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 6 Mar 2024
Comment from Hotel Management
27 Mar 2024 by Area Director & General Manager, Hotel Management
Dear Kirtash, Thank you for the perfect rating. We are glad you had a wonderful time at Surat Marriott Hotel. It was a pleasure having you as our guest, and we look forward to welcoming you back for another outstanding experience.Sincerely,Amit Mehta,Area Director & General Manager
by A verified traveler
Posted 6 Mar 2024
Great service! All staff are very courteous.
Comment from Hotel Management
7 Mar 2024 by Area Director & General Manager, Hotel Management
Dear Farhaanah, Thank you for choosing Surat Marriott Hotel and for taking the time to leave a review. It was a pleasure reading about the excellent service you received from our associates. This is what we strive for every day, so we appreciate you acknowledging our efforts. We look forward to seeing you again soon. Sincerely,Amit Mehta,Area Director & General Manager
by A verified traveler
Posted 27 Feb 2024
Comment from Hotel Management
29 Feb 2024 by Area Director & General Manager, Hotel Management
Dear Yash, Thank you for your terrific rating of the Surat Marriott Hotel. We are pleased your experience with us was an excellent one, and we look forward to welcoming you back soon.Sincerely,Amit Mehta,Area Director & General Manager
by A verified traveler
Posted 27 Feb 2024 on Hotels
Comment from Hotel Management
28 Feb 2024 by Area Director & General Manager, Hotel Management
Dear Pooja, Thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations; please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit.Sincerely,Amit Mehta,Area Director & General Manager
by A verified traveler from Cumming
Posted 16 Feb 2024
Comment from Hotel Management
18 Feb 2024 by Area Director & General Manager, Hotel Management
Dear Kalpa, Thank you for the perfect rating. We are glad you had a wonderful time at Surat Marriott Hotel. It was a pleasure having you as our guest, and we look forward to welcoming you back for another outstanding experience.Sincerely,Amit Mehta,Area Director & General Manager
by A verified traveler
Posted 12 Feb 2024
Pure excellence. Hitesh at reception, thank you for setting us off with a wonderful beginning and end to our stay. You are an asset to the Surat Marriott. All the staff in every sector were outstanding!
Comment from Hotel Management
13 Feb 2024 by Area Director & General Manager, Hotel Management
Dear Rubina, Thank you for your excellent feedback about the Surat Marriott Hotel. We are blessed to have a dedicated team of professionals, and we love hearing how Hitesh took great care of you. It will be a pleasure to pass along your warm compliments. We appreciate your business and look forward to being of your service again whenever you are back here. Sincerely,Amit Mehta,Area Director & General Manager
by A verified traveler
Posted 23 Jan 2024 on Hotels
Comment from Hotel Management
25 Jan 2024 by Area Director & General Manager, Hotel Management
Dear Martijn, Thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations; please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit.Sincerely,Amit Mehta,Area Director & General Manager
by A verified traveler
Posted 21 Jan 2024
Comment from Hotel Management
22 Jan 2024 by Area Director & General Manager, Hotel Management
Dear Yashesh, Thank you for choosing the Surat Marriott Hotel. We were pleased that we exceeded your expectations at our hotel. If you find yourself in our area again, we hope to have another opportunity to provide you with an exceptional experience.Sincerely,Amit Mehta,Area Director & General Manager
by A verified traveler
Posted 9 Jan 2024
Avoid booking this property; the staff is inadequately trained, lacks respect for customer requests, and tends to ignore them. I was thoroughly disappointed as Marriott usually provides a white-glove treatment, but this location's staff is inexperienced and unprofessional. Save your money and book elsewhere, as they fail to meet even the basic standards.
Comment from Hotel Management
11 Jan 2024 by General Manager, Hotel Management
Dear Chiranjeevi, Thank you for your recent review regarding your stay at our hotel. Please accept our apologies for not meeting your expectations and for the unpleasant encounter you had with our associates. We always try to ensure every guest receives exceptional hospitality throughout their visit; therefore, we are saddened to know this was not your experience. Your feedback is important to us as we amplify our efforts to strengthen our services further. We are grateful for your patience, and we hope you will give us another chance to make a better impression. Sincerely,Amit Mehta,Area Director & General Manager
by A verified traveler
Posted 6 Jan 2024 on Hotels
Comment from Hotel Management
9 Jan 2024 by Area Director & General Manager, Hotel Management
Dear Sabiha, We are glad you enjoyed your time at Surat Marriott Hotel. Thank you for your nice rating, and we look forward to your next visit.Sincerely,Amit Mehta,Area Director & General Manager
