Ratings based on 71 Verified Reviews
4.5 Room cleanliness
4.3 Service & staff
4.6 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler from Carmel
Posted 3 Apr 2024
Good place to stay in Surat. New and clean.
Comment from Hotel Management
4 Apr 2024 by General Manager, Hotel Management
Dear Saumiin, Greetings from Courtyard by Marriott Surat! Your complete satisfaction is our highest priority, and we couldn't be happier to see we achieved that milestone while you were here. We look forward to impressing you again on your next visit.Sincerely,Vikas Sharma,General Manager
by A verified traveler
Posted 11 Mar 2024 on Hotels
Hotel is not 5 star rated, food is very poor and room is not comfy as per brand marriot
Comment from Hotel Management
12 Mar 2024 by General Manager, Hotel Management
Dear Maulik, We appreciate your candid feedback. It is disappointing to know you were not happy with our rooms and the food we offer. These comments will be shared appropriately to merit attention on the areas that require work. While we are glad we earned your overall satisfaction, it cannot be ignored that we have room for improvements. Be assured we will revisit all the areas which need further developments in an effort to make your next visit spot on. We hope to see you soon. Sincerely,Vikas Sharma,General Manager
by A verified traveler
Posted 24 Feb 2024
DutyManager
Wed, Feb 21, 12:16 PM (3 days ago)
to PARIKHTS, FOM
Dear Sir,
Namaste !!
This is regarding the amendment of your room reservation, The actual room was booked from 20.02.2024 to 24.02.2024 and due to Mosquito problem and muddy water problem in the bathroom guest wanted to relocate to another hotel and wanted to checkout on 21.02.2024 only. We have done the changes and we will charge only 1 night to expedia and for rest refund you have to communicate with the expedia and they will initiate.
Warm Regards
Shailesh Bandal
Asst. Front Office Manager
O 261.414.5555 M 951.2028.490 re
COURTYARD BY MARRIOTT SURAT
Earth space, Hazira road
Surat, ST 394510
courtyard.com
cid:image008.jpg@01D52C1C.5D1EBE60
by A verified traveler
Posted 29 Jan 2024
Comment from Hotel Management
21 Mar 2024 by General Manager, Hotel Management
Dear Ashwin, We are delighted you had an outstanding stay at Courtyard by Marriott Surat and that you loved all aspects of our hotel. Thank you for the excellent rating, and we look forward to hosting you again soon.Sincerely,Vikas Sharma,General Manager
by A verified traveler
Posted 7 Jan 2024 on Hotels
Comment from Hotel Management
9 Jan 2024 by General Manager, Hotel Management
Dear Harnek, We hope you were pleased with most of our services, but we apologize if your stay was not perfect. We encourage you to try us again as we are confident you will have a better experience.Sincerely,Vikas Sharma,General Manager
by A verified traveler from Pewaukee
Posted 25 Dec 2023
Comment from Hotel Management
15 Jan 2024 by General Manager, Hotel Management
Dear Virendrasinh, We are glad you enjoyed your time at Courtyard by Marriott Surat. Thank you for your nice rating, and we look forward to your next visit.Sincerely,Vikas Sharma,General Manager
by A verified traveler
Posted 23 Jul 2023 on Hotels
Stay was comfortable Rooms are neat and clean very friendly staff at courtyard by Marriott Specially thanks to Shivani at front desk she was courteous and helpful
Comment from Hotel Management
24 Jul 2023 by General Manager, Hotel Management
Dear Guest, Thank you so much for your fantastic review. We at Courtyard by Marriott Surat are committed to making sure each guest enjoys all the aspects of our hotel, and it's delightful to know you loved our comfortable accommodations and friendly service. We will share your kind words with our associates, especially Shivani. We look forward to being of your service again whenever you are back here.Sincerely,Vikas Sharma,General Manager
by A verified traveler
Posted 22 Jul 2023 on Hotels
Comment from Hotel Management
24 Jul 2023 by General Manager, Hotel Management
Dear Abhijeet, Greetings from Courtyard by Marriott Surat! Your complete satisfaction is our highest priority, and we couldn't be happier to see we achieved that milestone while you were here. We appreciate your generous rating and look forward to impressing you again on your next visit.Sincerely,Vikas Sharma,General Manager
by A verified traveler
Good
Posted 17 Mar 2023 on HotelsThe hotel is very good for the city.
Gym is good and restaurant people are nice.
Good food.
Comment from Hotel Management
18 Mar 2023 by General Manager, Hotel Management
Dear Mr. Pablo, Thank you for your kind review of Courtyard by Marriott Surat. We are happy to read you were pleased not only with our beautiful property and state-of-the-art fitness center but also with our delicious food and courteous restaurant team. It was a pleasure having you as our guest, and we hope to accommodate you again in the future. Sincerely,Vikas Sharma,General Manager
by A verified traveler
Posted 24 Dec 2022
There is mold in the bathroom screen facing the bed! What kind of hotel allows mold to gather in the bathrooms? If there is mold then all other cleaning is irrelevant! The location of the hotel is in the middle of no where. You ask the hotel for help to get a cab/Ola/Uber, they will gladly direct you to hotel cab services for which they will charge you 5x-6x more. Imagine paying Rs1200 for a 5Km ride!
Find another place even though it might not have a brand name.
Comment from Hotel Management
25 Dec 2022 by General Manager, Hotel Management
Dear Chetan, Thank you for your valuable feedback. We are disappointed to read your comments and are sorry for the specific concern you outlined about your assigned accommodations. We will look into this right away. We also regret your dissatisfaction with the cab fare. We genuinely appreciate you letting us know about the things that would have advanced your visit. Thank you again for your patience, and we truly hope you will change your mind by giving us another chance to regain your trust.Sincerely,Vikas SharmaGeneral Manager
