Ratings based on 99 Verified Reviews

4.1 out of 5
95% of guests recommend
4.1 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
5 out of 5
by A verified traveler

This traveler left a rating score only Posted 7 May 2023 on Hotels
3 out of 5
by A verified traveler

This traveler left a rating score only Posted 4 Apr 2023 on Hotels
5 out of 5
by A verified traveler

Posted 20 Oct 2022 on Hotels
Good location
4 out of 5
by A verified traveler

Posted 14 Sep 2022
breakfast need to be more varieties & not repetative on daily basis. overall ok.
Comment from Hotel Management
15 Sep 2022 by Gifta Oktavia Rappe, Hotel Management
Dear Mr. Abd Azis Bin, Greetings from Swiss-Belinn Manyar SurabayaThank you for taking the time to review us. Our guest’s needs is our number one priority therefore hearing your experience about our hotel’s performances is important.Your feedback is very valuable to improve our hospitality and service. We have coordinated with the related departments to improve their quality of food. For your information, we have added a new item food on the buffet breakfast. Once again, thank you for your feedback. We will improve our overall performance and we hope that we can welcoming you back in the near future to experience more. Best regards, Gifta Oktavia Rappe General Manager
4 out of 5
by A verified traveler

Posted 11 Jul 2022 on Orbitz
Air conditioner is broken, but the staff is knowledgeable and fixed it. Hallway to the room is hot. Room service is good. Super nice massage. She deserve a 5 star.
4 out of 5
by A verified traveler

Good

Posted 11 Sep 2021 on Hotels
I enjoyed my stay as did my partner. I just felt that the room looked a bit dated and in need of refurbishment
Comment from Hotel Management
13 Sep 2021 by Gifta Oktavia Rappe , Hotel Management
Dear Mr. Marc, Greetings from Swiss-Belinn Manyar Surabaya. Thank you for taking the time to review us. Our guest’s needs is our number one priority therefore hearing your experience about our hotel’s performances is important. We are delighted to know that you had a pleasant experience during your stay with us and appreciate your value feedback on our room as well as our services. Your feedback is very valuable to improve our overall performance. During this Covid-19 we have invested in new training and health & safety protocols to ensure the safety of all our guest and staff. We are looking forward to welcoming you back to Swiss-Belinn Manyar Surabaya in your nearest visit in the future. Best regards, Gifta Oktavia Rappe General Manager
5 out of 5
by A verified traveler

Posted 15 Dec 2019
Comment from Hotel Management
18 Dec 2019 by Gifta Oktavia Rappe, Hotel Management
Dear Mr/ Mrs, Greetings from Swiss-Belinn Manyar Surabaya. Thank you for taking the time to review us. We are delighted to know that you had a pleasant experience during your stay with us and appreciate your value feedback on our room as well as our services. Once again, thank you for being our guest and please get in touch if you would like to come and stay with us again. We look forward to welcoming you back at Swiss-Belinn Manyar, Surabaya in your nearest visit in the future. Best regards, Gifta Oktavia Rappe General Manager
5 out of 5
by A verified traveler

Posted 3 Nov 2019 on Hotels
Comment from Hotel Management
18 Dec 2019 by Gifta Oktavia Rappe , Hotel Management
Dear Mr/ Mrs, Greetings from Swiss-Belinn Manyar Surabaya. Thank you for taking the time to review us. We are delighted to know that you had a pleasant experience during your stay with us and appreciate your value feedback on our room as well as our services. Once again, thank you for being our guest and please get in touch if you would like to come and stay with us again. We look forward to welcoming you back at Swiss-Belinn Manyar, Surabaya in your nearest visit in the future. Best regards, Gifta Oktavia Rappe General Manager
5 out of 5
by A verified traveler

Best staff ever

Posted 10 Sep 2019 on Hotels
For the price paid, the best hotel I’ve ever had the pleasure of staying in! The staff are exceptional, well trained and friendly. Professional to a T. the breakfast was huge, myriad choices and not crowded. The bed was comfy with great pillows, loved the location. Back to the staff, best staff EVER.
Comment from Hotel Management
11 Sep 2019 by Gifta , Hotel Management
Dear Mrs. Kelly, Greetings from Swiss-Belinn Manyar Surabaya. Thank you for taking the time to review your stay with us. We are very appreciate your positive feedback. Our guest’s needs is our number one priority that is why hearing your experience about our hotel’s performances is important. Once again, thank you for being our guest and we look forward to welcoming you back at your nearest visit to Surabaya in the future. Best Regards, Gifta Oktavia Rappe General Manager
5 out of 5
by A verified traveler

Posted 24 Aug 2019 on Hotels
It was a great stay. The staff was very friendly and helpful.
Comment from Hotel Management
11 Sep 2019 by Gifta, Hotel Management
Dear Mrs. Yuni, Greetings from Swiss-Belinn Manyar Surabaya. Thank you for taking the time to review us. We are delighted to know that you had a pleasant experience during your stay with us and appreciate your value feedback on our room as well as our services. Once again, thank you for being our guest and please get in touch if you would like to come and stay with us again. We look forward to welcoming you back at Swiss-Belinn Manyar, Surabaya in your nearest visit in the future. Best Regards, Gifta Oktavia Rappe General Manager
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