Ratings based on 204 Verified Reviews

4.3 out of 5
85% of guests recommend
4.5 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
1 out of 5
by A verified traveler

This traveler left a rating score only Posted 20 May 2024
5 out of 5
by A verified traveler

Posted 9 Mar 2024
Very welcoming hotel. Clean, spacious and wonderful staff. Food is good with plenty if choice for everyone. The gym is a bit dated but has enough equipment. Calm atmosphere all around.
5 out of 5
by A verified traveler

Refurbished rooms are great!

Posted 2 Jan 2024 on Hotels
The refurbished rooms are very well done. Spacious and thoughtfully designed. The club lounge had creative and tasty canapes and the wine selection was very pleasant. Thanks to Mr Eric at Bumbu for his kind hospitality. I generally felt very welcomed and attended to at Shangri-La Surabaya. Thank you.
Comment from Hotel Management
29 Feb 2024 by Shangri-La Surabaya, Hotel Management
Dear Mr Peng Eng PeterThank you very much for the rating and review. We are glad you enjoyed your stay with us. Looking forward to welcoming you back again soon.Best Regards,Shangri-La Surabaya
5 out of 5
by A verified traveler

Posted 14 Nov 2023
The staff are excellent, the property is beautiful, the pool is very nice and there are 4 places to eat inside the hotel. The breakfast buffet is very nice with a wide variety of options. I would stay here again.
4 out of 5
by A verified traveler from Rhodes

Posted 2 Sep 2023 on Wotif
Staff are fabulous, hotel is aging a bit But overall it’s good ambiance and value for Surabaya
5 out of 5
by A verified traveler

This traveler left a rating score only Posted 26 Jun 2023 on Hotels
5 out of 5
by A verified traveler

This traveler left a rating score only Posted 9 Apr 2023
4 out of 5
by A verified traveler

Posted 21 Sep 2022 on Hotels
Comment from Hotel Management
10 Feb 2023 by Hotel Management, Hotel Management
Thank you very much for the rating and review. We are glad you enjoyed your stay with us. Looking forward to welcoming you back again soon.Best Regards,Shangri-La Surabaya
3 out of 5
by A verified traveler

Posted 12 Sep 2022 on Hotels
Comment from Hotel Management
10 Feb 2023 by Hotel Management, Hotel Management
Thank you very much for the rating and review. Looking forward to welcoming you back again soon.
5 out of 5
by A verified traveler

Posted 3 Aug 2022 on Hotels
Comment from Hotel Management
4 Aug 2022 by Shangri-La Surabaya, Hotel Management
Thank you very much for the rating. We are glad you enjoyed your stay with us. Looking forward to welcoming you back again soon.
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