Ratings based on 77 Verified Reviews
4.1 Room cleanliness
4.4 Service & staff
4.2 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 25 Mar 2024
Staff were very friendly and helpful as I am a solo traveler. Good value for the money. I am travelling during the Ramadan and enjoyed the ifthar organised by the hotel. Cheers
by A verified traveler
Posted 10 Jan 2024 on Wotif
I did,nt like anything looks grubby, feels grubby doors dont work with swipe cards noisy aircon ,big let down no beer and pool bar decrepit
Comment from Hotel Management
21 Jan 2024 by Management Quest Hotel Darmo Surabaya, Hotel Management
Dear Mr. Stephen,Thank you for sharing your feedback with us. We sincerely apologize for the negative experience you had during your stay at our hotel. Your comments are taken seriously, and we are committed to addressing the issues you've raised to improve our services.We regret to hear that the overall appearance and cleanliness did not meet your expectations. Please know that we are actively working on improving the maintenance and cleanliness of our facilities to ensure a more pleasant experience for our guests.We are also addressing the concerns about the functionality of doors with swipe cards and the noise from the air conditioning units. Your comfort is important to us, and we are taking immediate steps to rectify these issues.Regarding the absence of beer and the condition of the pool bar, we apologize for any inconvenience. Rest assured, we will review our offerings and make necessary changes to enhance the guest experience in these areas.Your feedback is crucial to our ongoing efforts to improve, and we appreciate your patience as we work to make positive changes. If there's anything specific you would like us to address or if you have additional comments, please feel free to reach out to us directly.Once again, we apologize for the letdown you experienced and hope to have the opportunity to welcome you back in the future with an improved and more enjoyable stay.Best Regards,Management Quest Hotel Darmo Surabaya
by A verified traveler
Posted 11 Dec 2023
by A verified traveler
Posted 12 Nov 2023
Hotel was awesome to stay at. Has a good gym and pool only minus for me was the A/C in my room was not working properly. Aside from that no other complaints i am happy to use quest hotels again when i return to Indonesia.
by A verified traveler
Posted 2 Sep 2023
The hotel is good. It is aging a bit, but during my stay they were renovating it. I was checked in by Fegi, who was very pleasant and helpfull, as were all the staff. The restaurant food was good and reasonably priced. It is a bit away from everything, meaning you have to rely on taxis, but because of that it is also very quiet at night.
by A verified traveler from SG
Posted 8 Feb 2020
Cleanliness of the room and all the staffs are so polite and friendly.
Comment from Hotel Management
9 Feb 2020 by Owner, Hotel Management
Dear Traveler,
Warmest greetings from Quest Hotel Darmo Surabaya..
Thank you for giving us the great 4 star review. We are very happy to know that you enjoyed your visit at our hotel.
We look forward to welcoming you back in the next visit at Quest Hotel Darmo Surabaya.
Best Regards,
Management
by A verified traveler
Posted 5 Feb 2020 on Hotels
by A verified traveler
Posted 1 Dec 2019 on Hotels
Check in fast, room a1 bed a1 food average
Money for value very good, location central. ⭐⭐⭐⭐
by A verified traveler
Posted 28 Oct 2019
by A verified traveler
Posted 15 Oct 2019
This was a pretty good property for the price, but small stuff like creaky floors, creaky beds, and weird shower design where you have to crossover your toilet bowl to reach the shower area.
