Ratings based on 48 Verified Reviews
4.1 Room cleanliness
4.3 Service & staff
4.5 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 26 May 2024
Breakfast is good but parking route is not comfortable
by A verified traveler
Posted 26 Apr 2024
Over all nice
by A verified traveler
Posted 8 Mar 2024
Excellent
Comment from Hotel Management
26 Mar 2024 by Novotel Samator Surabaya Timur, Hotel Management
Dear Eugene,Thank you for your great score about our hotel. We are delighted to hear that you had a good experience with us. Looking forward to welcoming you back soon! Best regards,David C. KalaloGeneral Manager
by A verified traveler
Posted 17 Dec 2023 on Hotels
by A verified traveler
Posted 5 Sep 2023 on Hotels
Comment from Hotel Management
9 Sep 2023 by Novotel Samator Surabaya Timur, Hotel Management
Dear Chin Huat,Thank you for the score of our hotel!We are glad that you enjoyed your visit and hope to see you again very soon.Sincerely,David C. KalaloGeneral Manager
by A verified traveler
Posted 2 Sep 2023 on Hotels
Comment from Hotel Management
5 Sep 2023 by Novotel Samator Surabaya Timur, Hotel Management
Dear Chin Huat,Thank you for having selected Novotel Samator Surabaya Timur as your preferred visit in our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback. We hope to see you again soon for another magnifique journey with us. Best Regards, David C. Kalalo General Manager
by A verified traveler
Posted 14 Jul 2023
Comment from Hotel Management
5 Aug 2023 by Novotel Samator Surabaya Timur, Hotel Management
Dear Adeleen,Salam Hangat dari Novotel Samator Surabaya Timur.Kami sangat berterima kasih karena telah memilih Novotel Hotel menjadi tempat menginap Anda di Surabaya.Sangat menyenangkan bisa menerima tanggapan positif dari Anda. Dan kami akan memberitahukan ulasan Anda kepada team Novotel yang sudah membuat pengalaman menginap Anda menjadi berkesan. Kami yakin bahwa ulasan baik ini akan menjadi motivasi produktif untuk selalu meningkatkan kualitas layanan kami. Sekali lagi terima kasih telah memberitahukan pengalaman Anda selama di Novotel, dan kami menunggu kedatangan Anda selanjutnya. Hormat Kami,David kalalo General Manager
by A verified traveler
Posted 20 Jun 2023
by A verified traveler
Posted 17 May 2023 on Hotels
the breakfast buffet was limited, catering for the locals only
by A verified traveler
Posted 26 Oct 2022
Over all the service is good, and the staff, breakfast are excellent, and make our vacation complete.👍👍👍
