Ratings based on 5 Verified Reviews

4.0 out of 5
4.8 Room cleanliness
4.2 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
5 out of 5
by A verified traveler

Posted 30 Jul 2020 on Hotels
Comment from Hotel Management
27 Sep 2020 by Rachmad Suwardi General Manager, Hotel Management
Dear Mr. Dony, Thank you for your positive feedback during staying at Grand Mercure Surabaya City. We hope we can serve you again on your next arrival for staying with us with your lovely family or your college.
4 out of 5
by A verified traveler

This traveler left a rating score only Posted 1 Feb 2024 on Hotels
4 out of 5
by A verified traveler

This traveler left a rating score only Posted 16 May 2023 on Hotels
4 out of 5
by A verified traveler

Posted 13 Feb 2023
朝食だけでなく、夜ご飯もとてもおいしかった。ホテルも綺麗で、スタッフも新設です。タオルがバスタオルしか置いてなかったので、ハンドタオルやフェイスタオルを置いてほしい。
3 out of 5
by A verified traveler

New business hotel in Surabaya

Posted 8 Oct 2022 on Hotels
The hotel was new and the room is very clean, however seems not too mush experience to take care international customers;
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