Ratings based on 77 Verified Reviews

3.9 out of 5
88% of guests recommend
3.9 Room cleanliness
3.9 Service & staff
3.8 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler

Posted 9 Mar 2024 on Hotels
They gave me 2nd floor room. So noisy. Some fellas were banging and doing construction at 12:30am!
3 out of 5
by A verified traveler

Posted 5 Aug 2023
The TV was not working and couldnt get a usb charger / was pretty dark in the room
Comment from Hotel Management
10 Aug 2023 by Andreas Riyadi, Hotel Management
Dear MichaelWarmest Greetings from Mercure Surabaya Grand MiramaThanks for sharing your recent experience at Mercure Surabaya Grand Mirama. We take good note of your feedback in regard to the TV in the room not working properly. Trust I will share your feedback with the team, to ensure we continue enchanting our guests and making sure you come back very soon in the near futureWe look forward to having you back on our property in the near future.Best regards,Andreas RiyadiGeneral Manager
4 out of 5
by A verified traveler

SURABAYA JULY 2023

Posted 30 Jul 2023 on Hotels
Nice hotel in a good location in Surabaya CBD. Staff were also very firendly and helpful. Like a lot of hotels post pandemic though the hotel is starting to show its age a little bit so will need renovating at some stage before too long.
Comment from Hotel Management
1 Aug 2023 by Andreas, Hotel Management
Dear Simon,We appreciate your comments regarding your stay at the Mercure Surabaya Grand Mirama. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will encourage all of our staff as we strive to improve the quality of our services continuously.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Andreas RiyadiGeneral Manager
4 out of 5
by A verified traveler

Posted 25 Jul 2022 on Hotels
Comment from Hotel Management
28 Jul 2022 by Andreas, Hotel Management
Dear Valued Guest, Warmest Greeting From Mercure Hotels Surabaya Grand Mirama We very much appreciate your comments regarding your experience at the Mercure Surabaya. It is always a pleasure to receive your feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be more satisfying Sincerely, Andreas Riyadi General Manager
3 out of 5
by A verified traveler

Dusty Room lacking maintenance

Posted 8 Oct 2021 on Hotels
We got room on 6th floor, we requested for a smoke free room - and we got a room on the older wing (this hotel was previously Mirama Hotel), however we found out the bathroom was running out of soap, refrigerator was non functioning and the chair cushion were dusty. I am allergic to dust - so the whole time I was there I kept on sneezing. very 'painful' experience.
Comment from Hotel Management
9 Nov 2021 by General Manager, Hotel Management
Dear Sir, Warmest greetings from Mercure Surabaya Grand Mirama! Thank you very much for your thorough feedback. We do apologize to learn that your last experience had not been the best one and greatly appreciated your feedback and suggestion. I will personally take it into consideration to keep improving the quality of service of our property. Once again, thank you very much for your constant support and loyalty towards our hotel and we hope that we can host your next stay in near future. Best regards, Andreas Riyadi General Manager
4 out of 5
by A verified traveler

Posted 6 Feb 2020
Comment from Hotel Management
12 Feb 2020 by Joni , Hotel Management
Dear Sirs, We very much appreciate your comments regarding your experience at the Mercure Surabaya. It is always a pleasure to receive your feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joni Guest Service Manager
4 out of 5
by A verified traveler

Posted 14 Mar 2019
The feeling I had for this hotel is slightly different from other mercures I stayed. The feeling it gave is , this branch is catered more for locals rather than tourist
Comment from Hotel Management
2 Apr 2019 by Joni, Hotel Management
Dear Sirs, We very much appreciate your comments regarding your experience at the Mercure Surabaya. It is always a pleasure to receive your feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joni Front Office Manager
4 out of 5
by A verified traveler

After all just 👌

Posted 9 Feb 2019 on Hotels
It was ok The hotel is old but still nice Japanese restaurant was very expensive and the ramen noodles not so tasty.
Comment from Hotel Management
20 Feb 2019 by Joni, Hotel Management
Dear Wielanda, We very much appreciate your comments regarding your stay at the Mercure Surabaya. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joni Front Office Manager
4 out of 5
by A verified traveler

Mercure Surabaya review

Posted 25 Jan 2019 on Hotels
Mercure Surabaya is well located in the city, getting around is not difficult. The hotel is suited for business travelers and couples as it has decent facilities for everyone including pool, gym, spa, etc. and a good collection of restaurants
Comment from Hotel Management
20 Feb 2019 by Joni, Hotel Management
Dear Kekwee, We very much appreciate your comments regarding your stay at the Mercure Surabaya. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joni Front Office Manager
5 out of 5
by A verified traveler

Posted 12 Dec 2018 on Hotels
Comment from Hotel Management
17 Dec 2018 by Joni, Hotel Management
Dear MacKenzie , We very much appreciate your comments regarding your experience at the Mercure Surabaya. It is always a pleasure to receive your feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joni Front Office Manager
Back to Hotel Details Showing Reviews 1 - 10 of 77 Next