Ratings based on 75 Verified Reviews
4.2 Room cleanliness
4.3 Service & staff
4.0 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 11 Jun 2024
Comment from Hotel Management
14 Jun 2024 by FOM, Hotel Management
Samuel yang terhormat,Terima kasih atas nilai yang Anda berikan. Kami sangat senang Anda mendapatkan pengalaman yang menyenangkan selama berkunjung di hotel ibis Surabaya City Center.Sekali lagi terima kasih atas kunjungan Anda, dan kami harap dapat melayani Anda lagi dikemudian hari.Stay Safe & Keep HealthyHormat kami,Ngurah SedanaGeneral Manager
by A verified traveler
Posted 1 May 2024
Comment from Hotel Management
24 May 2024 by FOM, Hotel Management
Dear DesiThank you for taking time to write about your stay in Ibis Surabaya City Center.We are suprised by your score,do not hesitate to share with us any experiences you had on our hotel. We take pride in level services and it is important to us that our guest leave feeling like they had great experiences, please reach us out personally if you would like to discuss your recent stayWe do hope we can serve you better in the future.Sincerely,Ngurah SedanaGeneral Manager
by A verified traveler from SAN FRANCISCO
Posted 23 Apr 2024
This property area is good. Walk 5 mins to one of the shopping mall.
Comment from Hotel Management
26 Apr 2024 by FOM, Hotel Management
Dear Patrick,We very much appreciate your comments regarding your stay at the ibis Surabaya City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Ngurah SedanaGeneral Manager
by A verified traveler
Posted 22 Apr 2024
The hotel is well maintained, friendly staffs but most can't speak foreign language like English or Mandarin.
Comment from Hotel Management
28 Apr 2024 by FOM, Hotel Management
Dear Chuan Guan,Warmest greeting from ibis Surabaya City CenterThank you for your time to telling us your experiences during your stayed. Unfortunately, your experiences was not reflecting our quality of services, please kindly accept our sincere apologies. Your feedback has been forwarded to our team for our improvement. Once again, thank you for your time and we wish you give us chance to welcoming you back in the near future.Stay Safe and keep Healthy.Regards Ngurah SedanaGeneral Manager
by A verified traveler
Posted 13 Mar 2024
Close to malls and restaurants, Ibis is located in the city center so I was able to explore and walk around. The facilities are great and offers breakfast as well. Very clean and definitely worth the stay.
Comment from Hotel Management
18 Mar 2024 by FOM, Hotel Management
Dear Katie,We very much appreciate your comments regarding your stay at the ibis Surabaya City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Ngurah SedanaGeneral Manager
by A verified traveler
SURABAYA FEBRUARY 2024
Posted 26 Feb 2024 on HotelsNice hotel in a good location in the centre of Surabaya.
Good price and breakfast was included.
Staff were all very helpful and very friendly.
Comment from Hotel Management
1 Mar 2024 by FOM, Hotel Management
Dear Simon,We very much appreciate your comments regarding your stay at the ibis Surabaya City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Ngurah SedanaGeneral Manager
by A verified traveler
Posted 29 Jan 2024
Towels a bit old
Comment from Hotel Management
30 Jan 2024 by FOM, Hotel Management
Dear Lydia Mason,Warmest greeting from ibis Surabaya City CenterThank you for your time to telling us your experiences during your stayed. Unfortunately, your experiences was not reflecting our quality of services, please kindly accept our sincere apologies. Your feedback has been forwarded to our team for our improvement. Once again, thank you for your time and we wish you give us chance to welcoming you back in the near future.Stay Safe and keep Healthy.Regards Ngurah SedanaGeneral Manager
by A verified traveler
Posted 6 Dec 2023
Clean and affordability
Comment from Hotel Management
11 Dec 2023 by FOM, Hotel Management
Dear Ngai Weng,We very much appreciate your comments regarding your stay at the ibis Surabaya City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Ngurah SedanaGeneral Manager
by A verified traveler
Posted 9 Sep 2023 on Hotels
Comment from Hotel Management
12 Sep 2023 by FOM, Hotel Management
Dear Ahmad,Thank you for the score of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Ngurah SedanaGeneral Manager
by A verified traveler
Posted 13 Aug 2023
Comment from Hotel Management
19 Aug 2023 by FOM, Hotel Management
Ryan yang terhormat,Terima kasih atas nilai yang Anda berikan. Kami sangat senang Anda mendapatkan pengalaman yang menyenangkan selama berkunjung di hotel ibis Surabaya City Center.Sekali lagi terima kasih atas kunjungan Anda, dan kami harap dapat melayani Anda lagi dikemudian hari.Stay Safe & Keep HealthyHormat kami,Ngurah SedanaGeneral Manager
