Ratings based on 81 Verified Reviews
4.5 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler from Burnaby
Posted 13 May 2024
It's close to Siloam Hospital. Near city centre. Food options are great. Location-wise great.
Pool and gym are small. Pool have no dress code, I saw a kid swimming with no clothes, kinda off putting.
Cleanliness generally ok/acceptable but definitely could have been better.
by A verified traveler
Awesome
Posted 20 Dec 2019 on HotelsNo comment
Comment from Hotel Management
23 Dec 2019 by Irzam, Hotel Management
Dear Valued Guest,
Warmest greetings from Hotel Santika Premiere Gubeng Surabaya
First of all, thank you for taking the time to share your experience while staying with us. We are delighted to learn that you had enjoyed your stay at our property. If there's anything we can help to make your next visit more pleasant and comfortable, please kindly let us know. It is our pleasure to serve you. Once again, thank you for the review and we look forward to welcoming you back in the near future.
Warm regards,
Agus Triyono
General Manager
by A verified traveler
Wonderful
Posted 21 Sep 2018 on HotelsRoom and toilet ia big. Breakfast spread was good and plentiful
Comment from Hotel Management
27 Sep 2018 by Agus Triyono, Hotel Management
Dear Mr. Harris,
Thank you for taking the time to share your review. We are happy to learn that you had enjoyed your stay with us. We appreciate your valuable feedback. It will encourage us even more to provide a comfortable and memorable staying experience for our guest. Once again, thank you and we look forward to welcoming you back in the near future.
Warm regards,
Agus Triyono
General Manager
by A verified traveler
Excellent services.👍
Posted 20 Sep 2018 on HotelsThe receptionist and staf are very courteous and helpful. The room and hotel is Clean The buffet has a variety of choicfes and tasty. Since our flight is very early the hotel provided us with twoboxes of food for our early breakfast. Thank you so much hotel Santika for the excellent services.
Comment from Hotel Management
27 Sep 2018 by Agus Triyono, Hotel Management
Dear Mr. Edwin,
Thank you for sharing your excellent experience during your stay with us. We are delighted to learn that you had a comfortable stay due to our warm hospitality and how you enjoyed the breakfast choices prepared by our F&B team. It is our pleasure to serve you. Once again thank you and we look forward to welcoming you back in the near future.
Warm regards,
Agus Triyono
General Manager
by A verified traveler
review of Hotel Santika Premiere Gubeng - Surabaya
Posted 15 Sep 2018 on HotelsPlace is close to Central Business District, good food round the corner and many big malls are not too far away
Comment from Hotel Management
19 Sep 2018 by Agus Triyono, Hotel Management
Dear Valued Guest,
Warmest greetings from Hotel Santika Premiere Gubeng Surabaya
Thank you for sharing your experience during your recent stay at our hotel.We are happy to learn that you enjoyed your stay due to the hotel location which in the city center and other attractions near hotel. We hope you had a comfortable and memorable staying experience. Once again, thank you and we look forward to welcoming you back in the near future.
Warm regards,
Agus Triyono
General Manager
Recommended
for Everyoneby A verified traveler from Arlington texas
Menyenangkan
Posted 2 Sep 2018 on TravelocityPetugas sangat ramah, room bersih dan makanannya super
Comment from Hotel Management
19 Sep 2018 by Agus Triyono, Hotel Management
Bapak/Ibu yang terhormat,
Terima kasih atas komentar yang disampaikan berdasarkan pengalaman menginap Bapak/Ibu. Senang mengetahui Bapak/Ibu menikmati kunjungan di hotel kami dengan pelayanan yang ramah, kamar yang nyaman dan bersih serta terutama dengan aneka pilihan menu sarapan yang kami sajikan. Sekali lagi terima kasih dan kami sangat menantikan kunjungan Bapak/Ibu yang berikutnya ke Hotel Santika Premiere Gubeng Surabaya.
Hormat saya,
Agus Triyono
General Manager
by A verified traveler from Sydney
Posted 27 Aug 2018 on Wotif
Quick check ... We arrived early and were able to go to our rooms... Very grateful
Breakfast box was provided for us as we had to check out at 4.00am
Comment from Hotel Management
30 Aug 2018 by Agus Triyono, Hotel Management
Dear Ms. Laura, thank you for sharing your experience during your recent stay with us. We are happy to learn that you had a comfortable stay with us and enjoyed the breakfast box that our staff has prepared. It has been our pleasure to serve you. Once again, thank you and we look forward to welcoming you back in the near future.
Warm regards,
Agus Triyono
General Manager
by A verified traveler from Sydney
Posted 26 Aug 2018 on Wotif
Prepared breakfast box for our group as we had to check out at 4.00 am
Quick check in and room was ready even tough we arrived earlier than check in time
Comment from Hotel Management
30 Aug 2018 by Agus Triyono, Hotel Management
Dear Ms. Laura,
Thank you for choosing Santika Premiere Gubeng as your accommodation during your recent trip to Surabaya. We are happy to learn that you can have a comfortable stay with us due to the early check in and the breakfast box prepared for you and your group by our staff. Your feedback is very valuable for us. Once again thank you and we look forward to welcoming you back in the near future.
Warm regards,
Agus Triyono
General Manager
by A verified traveler from Thailand
Posted 15 Aug 2018
Very nice Hotel, comfy bed, and even prep breakfast for early check out,,,,,,,, recomened
Comment from Hotel Management
21 Aug 2018 by Irzam, Hotel Management
Dear Min, Mr.
Warmest greetings from Hotel Santika Premiere Gubeng Surabaya
First of all, thank you for taking the time to share your experience while staying with us. We are so delighted to learn that you enjoyed the breakfast that our team has prepared. I greatly appreciate your feedback related to the room. Your comments will encourage us even more to provide a pleasant and memorable staying experience here at Santika Premiere Gubeng. If there's anything we can help to make your next visit more pleasant and comfortable, please kindly let us know. It is our pleasure to serve you. Once again, thank you for the great review and we look forward to welcoming you back in the near future.
Warm regards,
Agus Triyono
General Manager
Recommended
for Everyoneby A verified traveler from bogor
Close to the downtown
Posted 18 Jun 2018View hotel excelent and parking car not to far with the lobby, foods excelent with more traditional sources, fast response for staffs and clean and tropical minimalis style for overall hotels
