Ratings based on 260 Verified Reviews
4.5 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 20 May 2024
Wonderful heritage premises. The property is grand and meticulously attended. The staff are wonderful also.
Comment from Hotel Management
21 May 2024 by Kahar Salamun - GM, Hotel Management
Dear ZoyOn behalf of The Hotel Majapahit Surabaya would like to thank you for staying with us! We feel honored for your wonderful compliments, and for your time to give us your generous review about our hotel. Hotel Majapahit Surabaya’s services and facilities offer a superior guest experience. The building is located in the heart of Surabaya and built in 1910, with unique combination architecture and interior of Classic colonial style with manicured garden. It feels great to know that you enjoyed our hotel, the facilities, and the genuine service that we offer, I have taken the liberty to share your feedback in order to make their days and for further encouragement, but the most important thing is to welcome you back here with us soon.We hope to have the chance to welcome you back soon, Very Best Regards,Kahar SalamunGeneral Manager
by A verified traveler from Woronora Heights
Posted 14 May 2024
The hotel is a tourist attraction in itself. It is set in beautiful grounds with great facilities. Used the restaurant many times with great service and great food. Would stay there again without hesitation.
Comment from Hotel Management
21 May 2024 by Kahar Salamun - GM, Hotel Management
Dear Hans,It is very pleasant to read your beautiful words after your recent stay with us at Hotel Majapahit Surabaya. We are delightful to know that you extremely happy when you stayed here. It is a great pleasure to hear that we have met your expectations in all aspects.We thank you for your recommendation, it really means a lot to us.I will definitely forward your compliments to all members of my team, in order to make their days and for further encouragement, but the most important thing is to welcome you back here with us soon, hopefully in not too distant time.Very Best Regards,Kahar SalamunGeneral Manager
by A verified traveler from Blandford Forum
Posted 17 Feb 2024
A really nice, colonial style, property. Staff were lovely. For a small hotel, there were several dining options. Food and cocktails were good. It very convenient for Borobodour, yet quiet and peaceful with nice grounds.
Comment from Hotel Management
19 Feb 2024 by Kahar Salamun - GM, Hotel Management
Dear Jill,first of all thank you for taking the time to review us and we appreciate your positive comments, indeed this Legendary Property is unique and our aim is to keep its charm.The Hotel it self located in the most strategic location of the city, closed to any public facility, featuring an open area Museum and all the Team is doing extra efforts to keep the Heritage of the building.We do hope to welcoming you again in the near future.With very kind regards,Kahar Salamun,General Manager.
by A verified traveler
Posted 10 Feb 2024 on Hotels
Enjoyed our stay, great service, staff alert to your needs.
Comment from Hotel Management
19 Feb 2024 by Kahar Salamun - GM, Hotel Management
Dear Poh Shoo on,we are grateful to read your beautiful word after your recent stay at Hotel Majapahit Surabaya, it's such an honor for us knowing that you are happy with all aspect, especially excellent service by our staff, I have taken the liberty to share your feedback to all my team for further encouragement and they are thrilled to hear that.the most important thing is to get the opportunity to welcome you back in the nearest future.Sincerely,Kahar Salamun,General Manager.
by A verified traveler from Ocracoke
Posted 9 Jan 2024
Beautiful luxurious historic hotel. Excellent breakfast buffet
Comment from Hotel Management
19 Jan 2024 by Kahar Salamun - GM, Hotel Management
Dear Carolyn,first of all thank you for taking the time to review us and we appreciate your positive comments, indeed this Legendary Property is unique and our aim is to keep its charm and only serve the best dishes you could ever ask.The Hotel it self located in the most strategic location of the city, closed to any public facility, featuring an open area Museum and all the Team is doing extra efforts to keep the Heritage of the building.We do hope to welcoming you again in the near future.With very kind regards,Kahar SalamunGeneral Manager.
by A verified traveler
Posted 1 Jan 2024
a historical landmark in indonesian history. built in 1910 truly a beautiful hotel.
Comment from Hotel Management
4 Jan 2024 by Kahar Salamun - GM, Hotel Management
Dear Joseph,first of all thank you for taking the time to review us and we appreciate your positive comments, indeed this Legendary Property is unique and our aim is to keep its charm.The Hotel it self located in the most strategic location of the city, closed to any public facility, featuring an open area Museum and all the Team is doing extra efforts to keep the Heritage of the building.We do hope to welcoming you again in the near future.With very kind regards,Kahar Salamun,General Manager.
by A verified traveler
Posted 25 Dec 2023 on Hotels
Love the old colonial style
Comment from Hotel Management
4 Jan 2024 by Kahar Salamun - GM, Hotel Management
Dear David,first of all thank you for taking the time to review us and we appreciate your positive comments, indeed this Legendary Property is unique and our aim is to keep its charm.The Hotel it self located in the most strategic location of the city, closed to any public facility, featuring an open area Museum and all the Team is doing extra efforts to keep the Heritage of the building.We do hope to welcoming you again in the near future.With very kind regards,Kahar Salamun,General Manager.
by A verified traveler
Posted 22 Dec 2023
Beautiful property with its history.
Rooms requires an uplift look.
Comment from Hotel Management
19 Feb 2024 by Kahar Salamun - GM, Hotel Management
Dear Diana,first of all thank you for taking the time to review us and we appreciate your positive comments, indeed this Legendary Property is unique and our aim is to keep its charm.The Hotel it self located in the most strategic location of the city, closed to any public facility, featuring an open area Museum and all the Team is doing extra efforts to keep the Heritage of the building.We do hope to welcoming you again in the near future.With very kind regards,Kahar Salamun,General Manager.
by A verified traveler
Posted 7 Nov 2023 on Hotels
Comment from Hotel Management
9 Nov 2023 by Kahar Salamun - GM, Hotel Management
Dear Michael,We were happy to received your rating and review about your recent experience with Hotel Majapahit Surabaya, it's such a delight to have you as our guest and it's glad to know that you are happy with the service we offered. We hope to have the chance of welcoming you back in the nearest future.Sincerely.Kahar Salamun - GM
by A verified traveler
great stay
Posted 8 Oct 2023 on HotelsExcellent Staff and environment a quite oasis in the middle of the city. The hotel has important historical context to Indonesia. Food in restaurant was great and fulfilling. Bed extremely comfortable and bath was a nice bonus
Comment from Hotel Management
9 Oct 2023 by Kahar Salamun - GM, Hotel Management
Dear Samuel,Thank you very much for taking the time to write us a very nice review about Hotel Majapahit Surabaya. We are glad to know that you have enjoyed everything from the moment of your arrival to departure day. It is such a delight knowing that you have something to remember from this hotel I have taken the liberty of sharing your kind words with the team, and they are thrilled to know about your fabulous stay. We are happy that your experience was so enjoyable and you left with the intention of returning in the future. Please do not forget to inform us when you are planning to come as we will be very happy to welcome you.Very Best Regards,Kahar SalamunGeneral Manager.
