Ratings based on 36 Verified Reviews

3.9 out of 5
84% of guests recommend
3.8 Room cleanliness
3.9 Service & staff
4.0 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
4 out of 5
by A verified traveler

This traveler left a rating score only Posted 24 Mar 2019
4 out of 5
by A verified traveler

Posted 14 Aug 2018 on Hotels
Comment from Hotel Management
21 Sep 2018 by William, Hotel Management
Dear Valuable Guest, Thank you for staying with us here at Rich Palace Hotel We are looking forward to welcome you back. If there is any more improvements , please do contact us Warmest Regards, William Marcomm Executive
2 out of 5
by A verified traveler from Singapore

Inconvenience

Posted 23 Jul 2018
Checking in experience was bad. Staff told me I couldn’t check in telling me to come back at 2pm and when I ask another time stating I booked through Expedia they then ask for my name. And was able to check in. Key card kept giving me issue. For the days I was there. I was able to access the lift to my floor and when unlocking the door I could not. I had to go back down to get the card changed. Room wasn’t bright enough. Room was not as clean as expected. Amenities wasn’t as complete as other hotels I stayed.
Comment from Hotel Management
19 Sep 2018 by William, Hotel Management
Dear Valuable Guest, We are very sorry for the inconvenience you experienced. However your review has been heard and we will inform the department incharge of the situation If you have any problem with our hotel Please do contact me Warmest Regards, William Marcomm Executive
4 out of 5
by A verified traveler

Hotel with lots of smilling faces.

Posted 20 Apr 2018 on Hotels
Good value for money. Amazing smiling staff. ever ready to help.
5 out of 5
by A verified traveler

Hotel with a great smile.

Posted 19 Apr 2018 on Hotels
Exceptional smilling staff . Very spacious room. Good value for money.
5 out of 5
Recommended
for Everyone
by A verified traveler from Singapore

Excellent and good value

Posted 23 Mar 2018
Pros: comfortable premium bed
Cons: Better toiletries if it wants to make it as a 5 star instead of 4 star hotel
Location: Didn't venture out but was able to find food and supermarket just across the street
Love the premium bedding and linen. Very comfortable. Very friendly and accomodating staff. Good security too. Would definitely book this hotel when I come back to Surabaya.
Comment from Hotel Management
5 Apr 2018 by Fiki Yusuf , Hotel Management
Dear Our Valuable Guest, Thank you for posting your review during your recent stay with us. We are glad to hear you enjoyed our comfortable bed , room facilities & overall services. We have taken note of your feedback about amenties quality. We thank you for the feedback and suggestion to improve our overall guest experience. We are looking forward to welcome you again soon. Warm Regards, Fiki Yusuf Marcomm Manager
4 out of 5
Recommended
for Personal Event
by A verified traveler

Posted 20 Feb 2018 on Hotels
Coming from Australia, the price of this high-end hotel is unbeatable. It is also relatively cheap and easy to hire a taxi from the hotel. Taxis are waiting in front of the hotel. The facility itself is great but I could see signs of ageing in particular in the bathroom which was still stellar at the time of stay. Hospitality of the staff is exceptional. It is a 4-star hotel so the breakfast is certainly nice but not impressive.
Comment from Hotel Management
3 Mar 2018 by Fiki Yusuf , Hotel Management
Dear Our Valuable Guest, Thank you for posting your review during your recent stay with us. We are glad to hear you enjoyed our overall facilites and services. We have taken note of your feedback about Breakfast quality. We want to reassure you that we do the improvement immediately after receving any feedback from our important guest. We thank you for the feedback and suggestion to improve our overall guest experience. We are looking forward to welcome you again soon. Warm Regards, Fiki Yusuf Marcomm Manager
4 out of 5
by paulus

Posted 3 Nov 2017 on Hotels
good hotel
Comment from Hotel Management
13 Nov 2017
Dear Valuable Guest, Thank you for posting your review during your recent stay with us. Your review is important to us and it will give us positive changes in the future. We are glad to hear you enjoyed your stay, we are looking forward to welcome you again back soon! Warm Regards, Fiki Yusuf Marcomm Manager
4 out of 5
by antz from jakarta

good hotel for family trip

Posted 3 Sep 2017 on Hotels
Good location, many good restaurants around. Restaurants on third level is very good. Not expensive stay but you get big room, comfortable bed and good lobby area. The downside is the towel has weird smell, breakfast is only passable, and bathroom has some lingering damp smell. Also, the carpet has shown its age and has some marks to it. Overall, it is a good 4 star hotel with reasonable price but i would not purchase the breakfast next time.
Comment from Hotel Management
11 Sep 2017
Dear Valuable Guest, Thank you for posting your review during your recent stay with us. We are glad to hear you enjoyed our room facilities and Grand Ocean Restaurant at our hotel. We have taken note of your feedback about the smell in bathroom and breakfast quality. We thank you for the feedback and suggestion to improve our overall guest experience. We are looking forward to welcome you again soon. Warm Regards, Fiki Yusuf Marcomm Manager
4 out of 5
by Budi

Recommended Hotel

Posted 21 May 2017 on Hotels
The hotel is clean and brand new . Quite comfort hotel to stay. Good service. Recommended hotel.
Comment from Hotel Management
29 May 2017
Dear Mr Budi, Thank you for taking the time to share about your stay experience at our hotel. We are glad to hear you enjoyed your stay with us. We hope you can come back again and have time to fully explore and enjoy the surrounding of our hotel. Warm Regards, Fiki Yusuf Marketing Communication
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