Ratings based on 73 Verified Reviews
3.3 Room cleanliness
3.8 Service & staff
3.5 Room comfort
3.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 2 Feb 2023 on Hotels
by A verified traveler
Posted 14 Dec 2021 on Hotels
by A verified traveler
Posted 27 Jun 2021 on Hotels
Comment from Hotel Management
30 Jun 2021 by NG, Hotel Management
Dear Our Valued Guest,
Warmest Greetings from Garden Palace Hotel, Surabaya.
Thank you for staying with us and for your kind review and recommendation.
We are delighted to note that you had a pleasant experience on that your stay with us; and appreciate your valuable feedback on our rooms and amenities as well as our services and food offerings. We hope you will see the improvement and enjoy your time with us in your next visit.
Thank you once again for your review and for your patronage; and we are looking forward to welcoming you on your next stay with us.
With kindest regards,
The General Manager
Garden Palace Hotel, Surabaya
by A verified traveler
Posted 19 Jun 2021 on Hotels
Comment from Hotel Management
19 Jun 2021 by Director of Rooms, Hotel Management
Dear Our Valued Guest,
Warmest Greeting from Garden Palace Hotel, Surabaya
On behalf of the Management, Please accept my apology for your unpleasant stay at the Garden Palace Hotel, Surabaya.
We strive to ensure our patrons experience the best visits possible during their travels and we fell short of our goal this time. To prove to you that we take every complaint seriously. Please feel free to contact me if you have any further questions or comments concerning your stay.
We hope you will see the improvement and enjoy your time with us in your next visit.
Thank you once again for your review and for your patronage; and we are looking forward to welcoming you on your next stay with us.
With kindest regards,
The Director of Rooms
Garden Palace Hotel, Surabaya
by A verified traveler
Posted 26 Nov 2020 on Hotels
Comment from Hotel Management
6 Dec 2020 by Director of Rooms, Hotel Management
Dear Our Valued Guest,
Warmest Greeting from Garden Palace Hotel, Surabaya
On behalf of the Management, Please accept my apology for your unpleasant stay at the Garden Palace Hotel, Surabaya.
We strive to ensure our patrons experience the best visits possible during their travels and we fell short of our goal this time. To prove to you that we take every complaint seriously. Please feel free to contact me if you have any further questions or comments concerning your stay.
We hope you will see the improvement and enjoy your time with us in your next visit.
Thank you once again for your review and for your patronage; and we are looking forward to welcoming you on your next stay with us.
With kindest regards,
The Director of Rooms
Garden Palace Hotel, Surabaya
by A verified traveler
Posted 14 Mar 2020 on Hotels
Airconditioning is noisy, toilet is ragged, bed is too soft and breakfast was very poor. However, location and staff are excellent!
Comment from Hotel Management
14 Mar 2020 by Nazri Gallyot, Hotel Management
Dear Our Valued Guest,
Warmest Greetings from Garden Palace Hotel, Surabaya.
Thank you for staying with us and for your kind review and recommendation.
We are delighted to note that you had a pleasant experience on that your stay with us; and appreciate your valuable feedback on our rooms and amenities as well as our services and food offerings. We strive to ensure our patrons experience the best visits possible during their travels and we fell short of our goal this time. We hope you will see the improvement and enjoy your time with us in your next visit.
Thank you once again for your review and for your patronage; and we are looking forward to welcoming you on your next stay with us.
With kindest regards,
The General Manager
Garden Palace Hotel, Surabaya
by A verified traveler
Posted 5 Mar 2020 on Hotels
Good location, need better wifi
Comment from Hotel Management
9 Mar 2020 by David, Hotel Management
Dear Our Valued Guest,
Warmest Greetings from Garden Palace Hotel, Surabaya.
Thank you for staying with us and for your kind review and recommendation. We are delighted to note that you had a pleasant experience on that your stay with us; and appreciate your valuable feedback on our rooms and amenities as well as our services and food offerings.
Thank you once again for your review and for your patronage; and we are looking forward to welcoming you on your next stay with us.
With kindest regards,
The General Manager
Garden Palace Hotel, Surabaya
by A verified traveler
improvement required
Posted 8 Sep 2019 on HotelsEverything about the hotel was very good but I'm afraid the condition of the room was disappointing.
Comment from Hotel Management
22 Jan 2020 by Nazri Gallyot, Hotel Management
Dear Our Valued Guest,
Warmest Greetings from Garden Palace Hotel, Surabaya.
Thank you for staying with us and for your kind review and recommendation.
We are delighted to note that you had a pleasant experience on that your stay with us; and appreciate your valuable feedback on our rooms and amenities as well as our services and food offerings. We strive to ensure our patrons experience the best visits possible during their travels and we fell short of our goal this time. We hope you will see the improvement and enjoy your time with us in your next visit.
Thank you once again for your review and for your patronage; and we are looking forward to welcoming you on your next stay with us.
With kindest regards,
The General Manager
Garden Palace Hotel, Surabaya
by A verified traveler
Amazing hotel
Posted 22 Apr 2019 on HotelsGreat
Comment from Hotel Management
22 Jan 2020 by Nazri Gallyot, Hotel Management
Dear Our Valued Guest,
Warmest Greetings from Garden Palace Hotel, Surabaya.
Thank you for staying with us and for your kind review and recommendation.
We are delighted to note that you had a pleasant experience on that your stay with us; and appreciate your valuable feedback on our rooms and amenities as well as our services and food offerings. We hope you will see the improvement and enjoy your time with us in your next visit.
Thank you once again for your review and for your patronage; and we are looking forward to welcoming you on your next stay with us.
With kindest regards,
The General Manager
Garden Palace Hotel, Surabaya
by A verified traveler
Defiantly will stay again
Posted 20 Apr 2019 on HotelsGreat
Comment from Hotel Management
22 Jan 2020 by Nazri Gallyot, Hotel Management
Dear Our Valued Guest,
Warmest Greetings from Garden Palace Hotel, Surabaya.
Thank you for staying with us and for your kind review and recommendation.
We are delighted to note that you had a pleasant experience on that your stay with us; and appreciate your valuable feedback on our rooms and amenities as well as our services and food offerings. We hope you will see the improvement and enjoy your time with us in your next visit.
Thank you once again for your review and for your patronage; and we are looking forward to welcoming you on your next stay with us.
With kindest regards,
The General Manager
Garden Palace Hotel, Surabaya
