Ratings based on 137 Verified Reviews
4.0 Room cleanliness
3.9 Service & staff
3.8 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 6 Sep 2019
by A verified traveler
Disappointing
Posted 8 Jun 2019 on HotelsFor a simple check in, we had to wait quite long. Then the water inside the room is brown and small flow, the heater does work even work too much so that we had to take a shower with the water like coming from hell (too much hot water). The temperature of the water couldn't be adjusted to normal temperature. Even if the location is good, I think there are still other better budget decent hotels at the same location. I will not come back here next time.
by A verified traveler
Posted 27 May 2019
love the location and minibar. hard to find a room with minibar nowadays.
by A verified traveler
Could be better
Posted 16 Apr 2019 on Hotels
The members of staff were polite and accommodating, however
- check in was delayed because room wasn't ready at 4pm
- requested for a non smoking room but wasn't available
- given a suite on the 10th floor, right below the pool/jacuzzi level. We could hear banging and clingking sounds from the ceiling from our bed.
- air conditioning wasn't working. Went down to ask for a change of rooms but none available. Sweat whole night despite their technician's best efforts
- given a change of room the next day, non smoking level. Air conditioning was blowing hot air. We tried to off/on, remove key card etc. The room phone wasn't working for us to call reception so had to go down again.
- technician fixed the ac
But by then, our faith in this hotel had diminished. Oh ya.. random school kids had an event over the weekend and hung around the lobby and room corridors at night. Maybe this doesn't happen all the time.. Just our luck. But it didn't help.
Recommended
for Getaway With Friendsby A verified traveler
Posted 5 Mar 2018 on Hotels
Good hotel to stay
by A verified traveler
Good Stay
Posted 29 Dec 2017 on HotelsVery Good. Staff very helpful
Recommended
for Everyoneby A verified traveler from Surabaya
Pleasant hotel but not near to any Malls/eateries.
Posted 5 Dec 2017No tourist map provided by the hotel. Therefore one has to go anywhere by taxis. Traffic was horrendous. No system. Cars still passed at Traffic red light! I was nearly knocked crossing the road in front of the hotel!!
My case was not as a tourist there but a diverted one due to the closure of airport in Bali re the eruption of Mt Agung! I had to spend 2.5 days in Surabaya before I could fly back via Malaysia! I won't rate it as a nice stay in Surabaya.
Recommended
for Everyoneby A verified traveler
Very helpful staff
Posted 25 Jun 2017This is just a typical big hotel but the staff here helped me so much since I was travelling alone. The rooms were quiet and comfortable and clean.
by Fadly
Posted 15 Jun 2017 on Hotels
overall good
by Jason
just an Ok hotel
Posted 20 May 2017 on HotelsThis is a relatively new hotel but the overall condition is what you pay for. Its not very well kept and cleanness could be much better.
